Pomiar jakości i efektywności usług zdrowotnych

• Autorzy: Krzysztof Opolski , Krzysztof Kwaśniewski

Warianty tytułu

Measuring the Quality and Efficiency of Health Services

• Języki publikacji: PL

Abstrakty

Niniejszy artykuł opisuje podstawowe zagadnienia związane z pomiarem jakości i efektywności usług zdrowotnych. W szczególności prezentowane są różnorakie aspekty jakości usług zdrowotnych (efekt końcowy, przebieg procesu), omawiana jest kwestia metod praktycznej obserwacji jakości (obserwacja bezpośrednia, dokumentacja medyczna, badanie postaw i opinii), a także rozwijane jest zagadnienie standardów jakości będących podstawą do jej oceny. (abstrakt oryginalny)

EN

The present paper describes basic issues connected to quality measurement and assessment with respect to medical services. In particular, various aspects of quality in medical services are discussed (final effect vs. process), as well as practical methods of quality observation (direct observation, medical files, opinion and attitude studies). Finally, the issue of quality standards, being the grounds for quality assessment, is treated. (original abstract)

Słowa kluczowe

PL

Jakość usług medycznych; Badanie jakości; Standardy jakości; Dokumentacja medyczna

EN

Quality of medical services; Quality research; Quality standards; Medical records

• Czasopismo: Studia i Materiały Polskiego Stowarzyszenia Zarządzania Wiedzą
• Rocznik: 2011
• Tom: 55
• Strony: 239--249

Twórcy

autor

Krzysztof Opolski

• Uniwersytet Warszawski

autor

Krzysztof Kwaśniewski

• Uniwersytet Warszawski

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