Leader Power, Conflict Handling Styles, and Subordinate Compliance: A Study on Information Technology Professionals in Turkey

• Autorzy: Ada T. Cenkci
• Języki publikacji: EN

Abstrakty

EN

The purpose of this study is to examine the impact of leaders' power bases and styles of handling conflict on subordinate behavioral and attitudinal compliance. Convenience sampling was used, and 353 information technology (IT) professionals in Turkey participated in the survey. The outcomes revealed that leaders' cooperative and dominating conflict management styles (CMSs), "expert and referent power", and legitimate power positively influence subordinates' behavioral compliance. In addition,"expert and referent power" and legitimate power positively affect attitudinal compliance, while avoiding and dominating CMSs negatively influence it. Overall, the results partially support the influence of leader power bases and styles of handling conflict on subordinate compliance. This study contributes to the literature by investigating the listed variables with a sample of IT professionals employed in various industries in Turkey. Organizations can utilize the study results to increase leadership effectiveness and to deliver better management of IT human capital.(original abstract)

Słowa kluczowe

EN

Leadership; Conflict management; Information and Communication Technology (ICT)

PL

Przywództwo; Zarządzanie konfliktami; Technologie informacyjne i telekomunikacyjne

• Czasopismo: International Journal of Management and Economics
• Rocznik: 2018
• Tom: 54
• Numer: nr 1
• Strony: 18--35

Twórcy

autor

Ada T. Cenkci

• Northern Kentucky University, Landrum Hall (LA)

Bibliografia

• Acar, O. (2009), Perceived power of matrix managers and its effects on project success in IT departments of Turkish banks utilizing matrix structure, Dissertation Submitted to Yeditepe University Graduate Institute of Social Sciences.
• Ahuja, M.K. (2002), Women in the information technology profession: a literature review, synthesis and research agenda, "European Journal of Information Systems", Vol. 11, No. 1, pp. 20-34.
• Armstrong, D.J., Riemenschneider, C.K., Allen, M.W., Reid, M.F. (2007), Advancement, voluntary turnover and women in IT: a cognitive study of work-family conflict, "Information & Management", Vol. 44, No. 2, pp. 142-153.
• Barrett, J.D. (2010), Followers and situational factors, in: M.D. Mumford (Ed), Leadership 101, Springer Publishing Company, LLC., New York, pp. 117-146.
• Blake, R.R., Mouton, J.S. (1964), Managerial grid, Gulf Publishing, Houston, TX.
• Borkowski, N. (2011), Organizational behavior in health care, Jones and Bartlett Publishers, Sudbury, MA.
• Busch, P., Wilson, D.T. (1976), An experimental analysis of a salesman's expert and referent bases of social power in the buyer-seller dyad, "Journal of Marketing Research", Vol. 13, No. 1, pp. 3-11.
• Careers in Information Technology. (2009), WETFEET, Inc., Philadelphia, PA.
• Chan, K.W, Huang, X., Ng, P.M. (2008), Managers' conflict management styles and employee attitudinal outcomes: the mediating role of trust, "Asia Pacific Journal of Managemen"t, Vol. 25, No. 2, pp. 277-295.
• Clark, L.A., Watson, D. (1995), Constructing validity: basic issues in objective scale development, "Psychological Assessment", Vol. 7, No. 3, pp. 309-319.
• Collins, S.D., O'Rourke, J.S. (2009), Managing conflict and workplace relationships, South-Western Cengage Learning, Mason, OH.
• Cooper, D., Schindler, P. (2003), Business research methods, McGraw-Hill, Inc., New York.
• Daft, R.L. (2008), The leadership experience, Thomson Higher Education, Mason, OH.
• Emans, B.J.M., Munduate, L., Klaver, E., Van de Vliert, E. (2003), Constructive consequences of leaders' forcing influence styles, "Applied Psychology", Vol. 52, No. 1, pp. 36-54.
• Erkutlu, H.V., Chafra, J. (2006), Relationship between leadership power bases and job stress of subordinates: example from boutique hotels, "Management Research News", Vol. 29, No. 5, pp. 285-297.
• Fairholm, G.W. (2009), Organizational power politics: tactics in organizational leadership, Greenwood Publishing Group, Santa Barbara, CA.
• Follett, M.P. (1940), Constructive conflict, in: H.C. Metcalf, L. Urwick, (Eds), Dynamic administration: the collected papers of Mary Parker Follett, Harper & Row, New York, pp. 30-49.
• French, J.R.P. Jr., Raven, B. (1959), The bases of social power, in: D. Cartwright, (Ed), Studies in social power, Institute for Social Research, Ann Arbor, MI, pp. 150-167.
• Griffin, R.W., Moorhead, G. (2012), Organizational behavior: managing people and organizations, Cengage Learning, Mason, OH.
• Gudykunst, W.B. (2005), Theorizing about intercultural communication, Sage Publications, Inc., Thousand Oaks, CA.
• Gunes, A. (2008), Okul mudurlerinin catısma yonetimi ile yonetim stilleri arasindaki farklar, Dissertation Submitted to Yeditepe University Graduate Institute of Social Sciences.
• Hellriegel, D., Slocum, J.W. Jr. (2007), Organizational behavior, Thomas South-Western, Mason, OH.
• Hewison, A.E. (2005), The management and organization of health care, in: S. Earle, E. Denny, (Eds), Sociology for nurses, Polity Press, Cambridge, UK, pp. 253-269.
• ICT. (n.d.). Invest in Turkey, retrieved from http://www.invest.gov.tr/en-US/sectors/Pages/ICT.aspx [8th February 2018].
• Kilic, S. (2006), Ozel okul ogretmenlerinin catisma yaklasimlari ile catısmayi yonetme stilleri, Dissertation Submitted to Yildiz Technical University Graduate Institute of Social Sciences.
• Kozan, K.M., Ergin, C., Varoglu, K. (2014), Bases of power and conflict intervention strategy: a study on Turkish managers, "International Journal of Conflict Management", Vol. 25, No. 1, pp. 38-60.
• Lee, P.C.B. (2000), Turnover of information technology professionals: a contextual model, "Accounting Management and Information Technologies", Vol. 10, No. 2, pp. 101-124.
• Marchewka, J.T. (2006), Information technology project management, John Wiley & Sons, Hoboken, NJ.
• Maudgalya, T., Wallace, S., Daraiseh N., Salem, S. (2006), Workplace stress factors and 'burnout' among information technology professionals: a systematic review, "Theoretical Issues in Ergonomics Science", Vol. 7, No. 3, pp. 285-297.
• McGee, M.K. (2003), Good as gone, InformationWeek, (September 8), pp. 18-20.
• Meng, Y., He, J., Luo, C. (2014), Science research group leader's power and members' compliance and satisfaction with supervision, "Research Management Review", Vol. 20, No. 1, pp. 1-15.
• Messersmith, J. (2007), Managing work-life conflict among information technology workers, "Human Resource Management", Vol. 46, No. 3, pp. 429-451.
• Milic, B., Grubic-Nesic, L., Zubanov, V., Marjonovic, U. (2011), Organizational culture and conflict management style: a study of a public transportation company, in: L. Beker (Ed), Proceedings of the XV International Scientific Conference on Industrial Systems, Novi Sad, Serbia, pp. 547-551.
• Morris, M.W., Williams, K.Y., Leung, K., Larrick, R., Mendoza, M.T., Bhatnagar, D., Li, J., Kondo, M., Luo, J.L., Hu, J.C. (1998), Conflict management style: accounting for cross-national differences, "Journal of International Business Studies", Vol. 29, No. 4, pp. 729-747.
• Moscovici, S. (1976), Social influence and social change, Academic, London, UK.
• Muir, C. (2000), Can we all get along? The interpersonal challenge at work, Academy of Management Executive, Vol. 14, pp. 143-144.
• Munduate, L., Dorado, M.A. (1998), Supervisor power bases, co-operative behavior, and organizational commitment, "European Journal of Work and Organizational Psychology", Vol. 7, No. 2, pp. 163-177.
• O'Connell, T.S., Cuthbertson, B. (2009), Group dynamics in recreation and leisure: creating conscious groups through an experiential approach, Human Kinetic, Champaign, IL.
• Ozgan, H. (2006), Ilkogretim okulu ogretmenlerinin catisma yonetimi stratejilerinin incelenmesi (Gaziantep ornegi), Dissertation Submitted to Gaziantep University Graduate Institute of Social Sciences.
• Palenzuela, S.M. (2001), Leadership power bases related to satisfaction, compliance, and program quality, Dissertation Submitted to Florida International University.
• Pasa, S.F., Kabasakal, H., Bodur, M. (2001), Society, organizations, and leadership in Turkey, "Applied Psychology: An International Review", Vol. 50, No. 4, pp. 559-589.
• Pérez, J.A., Mugny, G. (1990), Minority influence, manifest discrimination and latent influence, in: D. Abrams, M.A. Hogg, (Eds), Social identity theory: constructive and critical advances, Harvester Wheatsheaf, Hertfordshire, pp. 152-168.
• Pérez, J.A. (1994), Procesos de influencia [Influence processes], in: J.F. Morales (Ed), Psicología social [Social psychology] McGraw-Hill, Madrid, pp. 625-654.
• Peterson, R.O. (1987), Managing the systems development function, Van Norstrand Reinhold, New York.
• Phillips, J., Gully, S.M. (2012), Organizational behavior: tools for success, South-Western, Cengage Learning, Mason, OH.
• Polat, A. (2008), Ortaogretim okulu mudurlerinin catisma yonetimi stilleri ve ögretmenlerin stres duzeyi, Dissertation Submitted to Suleyman Demirel University Graduate Institute of Social Sciences.
• Porter, L.W., Angle, H.L., Allen, R.W. (2003), Organizational influence processes, Sharpe, Inc., Armonk, NY.
• Putnam, L.L., Poole, M.S. (1987), Conflict and negotiation, in: F.M. Jablin, L. Putnam, K. Roberts, L. Porter, (Eds), Handbook of organizational communication: an interdisciplinary perspective, Sage: Thousand Oaks, CA, pp. 459-499.
• Rahim, M.A. (1983), A measure of styles of interpersonal handling conflict, "Academy of Management Journa"l, Vol. 26, No. 2, pp. 368-376.
• Rahim, M.A. (1988), The development of a leader power inventory, "Multivariate Behavioral Research", Vol. 23, No. 4, pp. 491-503.
• Rahim, M.A. (1989), Relationships of leader power to compliance and satisfaction with supervision: evidence from a national sample of managers, "Journal of Management", Vol. 15, No. 4, pp. 545-556.
• Rahim, M.A. (2011), Managing conflict in organizations, Transaction Publishers, New Brunswick, NJ.
• Rahim, M.A., Afza, M. (1993), Leader power, commitment, satisfaction, compliance, and propensity to leave a job among U.S. accountants, "The Journal of Social Psychology", Vol. 133, No, 5, pp. 611-625.
• Rahim, M.A., Antonioni, D., Psenicka, C. (2001), A structural equations model of leader power, subordinates' styles of handling conflict and job performance, "International Journal of Conflict Management", Vol. 12, No. 3, pp. 191-211.
• Rahim, M.A., Bonoma, T.V. (1979), Managing organizational conflict: a model for diagnosis and intervention, "Psychological Reports", Vol. 44, No. 3, pp. 1323-1244.
• Rahim, M.A., Buntzman, G.F. (1989), Supervisory power bases, styles of handling conflict with subordinates, and subordinate compliance and satisfaction, "Journal of Psychology", Vol. 123, No.2, pp. 195-210.
• Rahim, M.A., Magner, N.R. (1995), Confirmatory factor analysis of the styles of handling interpersonal conflict: first-order factor model and its invariance across groups, "Journal of Applied Psychology", Vol. 80, No. 1, pp. 122-132.
• Rahim, M.A., Magner, N.R., Shapiro, D.L. (2000). Do justice perceptions influence styles of handling conflict with supervisors?: what justice perceptions, precisely? "International Journal of Conflict Management", Vol. 11, No. 1, pp. 9-31.
• Rahim, M.A., Psenicka, C., Polychroniou, P., Zhao, J.H., Yu, C.S., Chan, K.A., Van Wyk, R. (2002), A model of emotional intelligence and conflict management strategies: a study in seven countries, "International Journal of Organizational Analysis", Vol. 10, No. 4, pp. 302-326.
• Reiley, P.J., Jacobs, R.R. (2016), Ethics matter: moderating leaders' power use and followers' citizenship behaviors, "Journal of Business Ethic"s, Vol. 134, No. 1, pp. 69-81.
• Richard, M.A. (2009), Cyberspace: the new frontier for employee assistance programs, in: M.A. Richard, W.G. Emener, W.S. Hutchison, Jr. (Eds), Employee assistance programs: wellness/enhancement programming, Charles C. Thomas Publisher, Ltd., Springfield, IL, pp. 288-293.
• Richmond, V.P., Wagner, J.P., McCroskey, J.C. (1983), The impact of perceptions of leadership style, use of power, and conflict management style on organizational outcomes, "Communication Quarterly", Vol. 31, No. 1, pp. 27-36.
• Robbins, S.P., Judge, T.A. (2009), Organizational behavior, Pearson Education, Inc., Upper Saddle River, NJ.
• Robbins, S.P., Judge, T.A., Odendaal, A., Roodt, G. (2009). Organisational behaviour: global and Southern African perspectives, Pearson Education South Africa Ltd., Cape Town, South Africa.
• Rose, S.K. (2009), Assessing emotional intelligence among information and non-information technology professionals, Dissertation Submitted to Northcentral University School of Business and Technology Management.
• Schwalbe, K. (2011), Information technology project management, Course Technology, Boston, MA.
• Singh, K. (2012), Organizational behaviour: for Chaudhary Charan Singh University, Dorling Kindersly (India) Pvt. Ltd., New Delphi, India.
• Sirin, E.K. (2008), Beden egitimi ve spor yuksekokulu yoneticilerinin liderlik stili ve catisma yonetimi stratejilerinin incelenmesi, Dissertation Submitted to Gazi University, Physical Education and Sport Teaching Department.
• Song, X.M., Xie, J., Dyer, B. (2000), Antecedents and consequences of marketing managers' conflict-handling behaviors, "The Journal of Marketing", Vol. 64, No. 1, pp. 50-66.
• Spoelstra, H.I.J., Pienaar, W.D. (2008), Negotiation: theories strategies and skills, Juta & Co., Ltd., Lansdowne.
• Thite, M. (2006), Retaining IT personnel: an integrated framework, in: F. Niederman, T.W. Ferratt, (Eds), IT workers: human capital issues in a knowledge based environment, Information Age Publishing, Greenwich, CT, pp. 69-84.
• Tosi, H.L., Plati, M. (2011), Managing organizational behaviour: individuals, teams, organization and management, Edward Elgar Publishing Limited, Cheltenham, UK.
• Turkey Information Technology Report. (2011), Turkey Information Technology Report, Business Monitor International, London, UK.
• Warren, D.I. (1968), Power, visibility, and conformity in formal organizations, "American Sociological Review", Vol. 33, pp. 951-970.
• Way, K.A., Jimmieson, N., Bordia, P. (2016), Shared perceptions of supervisor conflict management style: a cross-level moderator of relationship conflict and employee outcomes, "International Journal of Conflict Management", Vol. 27, No. 1, pp. 25-49.