Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2018 | 11 | nr 2 | 136--153
Tytuł artykułu

Knowledge-Sharing Behavior Among Banking Officers in Indonesia

Treść / Zawartość
Warianty tytułu
Języki publikacji
Knowledge-sharing behavior has been a hot issue in knowledge management. In the context of highly dynamic business, understanding the factors that encourage a knowledge-sharing behavior is critical if an organization wants to compete and win in the industry. This study investigates the antecedents of knowledge-sharing behavior. This study examines the factors that encourage knowledge-sharing behavior among banking officers using Ajzen's theory of planned behavior. The suggested research model was tested using partial least square analysis. Data consisting of 200 responses from employees who have been working in banks in Pekanbaru, Riau, Indonesia are analyzed. The results reveal that personal attitude, subjective norm, and perceived behavioral control lead to knowledge-sharing intention. Findings also suggest that the effect of personal attitude, subjective norm, and perceived behavioral control on knowledge-sharing behavior is indirectly influenced by knowledge-sharing intention.(original abstract)
Opis fizyczny
  • Da-Yeh University Taiwan
  • Da-Yeh University Taiwan
  • Da-Yeh University Taiwan
  • Universitas Lancang Kuning Indonesia
  • Universitas Lancang Kuning Indonesia
  • Abdillah, W. & J. Hartono. (2015). Partial least square (PLS): Alternatif structural equation modeling (SEM) dalam penelitian bisnis. Yogyakarta: Andi.
  • Abdillah, M.R., Anita, R. & Anugerah, R. (2016). Dampak Iklim Organisasi Terhadap Stres Kerja dan Kinerja Karyawan. Jurnal Manajemen, 20(1), 121-141. doi: 10.24912/jm.v20i1.69
  • Ajzen, I. & Fishbein, M. (1980). Understanding attitudes and predicting social behaviour. Englewood Cliffs: Prentice-Hall.
  • Ajzen, I. (1985). From intention to action: A theory of planned behavior. In Kuhl & Beckmann (Eds.) Action-control: From cognition to behavior, (pp. 11-39). Heidelberg: Springer. doi: 10.1007/978-3-642-69746-3_2
  • Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211. doi: 10.1016/0749-5978(91)90020-T
  • Ajzen, I. (2005). Attitude, personality, and behavior, 2nd edition. UK: McGraw-Hill Education.
  • Al Qeisi, K.I. & Al Zagheer, H.M. (2015). Determinants of knowledge sharing behaviour among personnel in banking industry. International Journal of Business and Management, 10(4), 49-59. doi: 10.5539/ijbm.v10n4p49
  • Anita, R. (2015). Analisis penerimaan auditor atas dysfucntional audit behavior: Sebuah pendekatan karaktersitik personal auditor (Studi Empiris pada Kantor Akuntan Publik di Wilayah Sumatera) (Master thesis, Universitas Riau).
  • Anugerah, R., Anita R., Sari, R.N., & Zenita, R. (2016a). External locus of control and reduced audit quality behavior: The mediating effects of auditor performance and organizational commitment. Journal of Economics, Business and Management, 4(5), 353-357. doi: 10.18178/joebm.2016.4.5.416
  • Anugerah, R, Anita, R., Sari, R.N., Abdillah, M.R., & Iskandar, T.M. (2016b). The analysis of reduced audit quality behavior: The intervening role of turnover intention. International Journal of Economics and Management, 10(S2), 341-353.
  • Azwar, S. (2013). Sikap manusia: Teori dan pengukurannya. Yogyakarta: Pustaka Pelajar.
  • Bergeron, B. (2003). Essentials of knowledge management. New Jersey: Jon Wiley & Sons Inc.
  • Budiharjo, A. (2016). Knowledge management. Jakarta: Prasetiya Mulya Publishing.
  • BPS (2016). Luas Daerah dan Jumlah Pulau Menurut Provinsi, 2002-2016. Retrieved from
  • Brooke, J., Rasdi, R. M., & Samah, B. A. (2017). Modelling knowledge sharing behaviour using self-efficacy as a mediator. European Journal of Training and Development, 41(2), 144-159. doi: 10.1108/EJTD-04-2016-0021
  • CNBC (2017) Indonesia's banking industry is attracting many investors-but there are major risks. Retrieved from
  • Caniëls, M.C.J., Neghina, C. & Schaetsaert, N. (2017). Ambidexterity of employees: the role of empowerment and knowledge sharing. Journal of Knowledge Management, 21(5), 1098-1119. doi: 10.1108/JKM-10-2016-0440
  • Chatzoglou, P.D. & Vraimaki, E. (2009). Knowledge-sharing behaviour of bank employees in Greece. Business Process Management, 15(2), 245-266. doi: 10.1108/14637150910949470
  • Chennamaneni, A., Teng, J.T.C. & Raja, M.K. (2012). A unified model of knowledge sharing behaviours: theoretical development and empirical test. Behaviour & Information Technology, 31(11), 1097-1115. doi: 10.1080/0144929X.2011.624637
  • Chin, W.W. (2010). How to write up and report PLS analyses. In Esposito Vinzi, V., Chin, W. W., Henseler, J. & Wang, H. (Eds.) Handbook of partial least squares: Concepts, methods and applications, (pp. 655-690). Heidelberg: Springer. doi: 10.1007/978-3-540-32827-8_29
  • Davenport, H.T. & Prusak, L. (1998). Working knowledge: how organizations manage what they know. Boston: Harvard Business School Press.
  • Ding, G., Liu, H., Huang, Q., & Gu, J. (2017). Moderating effects of guanxi and face on the relationship between psychological motivation and knowledge-sharing in China. Journal of Knowledge Management, 21(5), 1077-1097. doi: 10.1108/JKM-10-2016-0439
  • Fullwood, R. & Rowley, J. (2017). An investigation of factors affecting knowledge sharing amongst UK academics. Journal of Knowledge Management, 21(5), 1254-1271. doi: 10.1108/JKM-07-2016-0274
  • Ghozali, I. (2014). Structural equation modeling: Metode alternatif dengan menggunakan partial least square (PLS). Semarang: Badan Penerbit Undip.
  • GoRiau (2017). OJK: Pertumbuhan Ekonomi Perbankan di Riau Positif. Retrieved from
  • Hair, J.F., Sarstedt, M, Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(1), 414-433. doi: 10.1007/s11747-011-0261-6
  • Hair, J.F., Marko, S., Lucas, H., & Volker, G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106-121. doi: 10.1108/EBR-10-2013-0128
  • Hartono, J. (2011). Konsep dan aplikasi structural equation modeling berbasis varian dalam penelitian bisnis. Yogyakarta: UPP STIM YKPN.
  • Hartono. (2015). Metodologi penelitian bisnis: Salah kaprah dan pengalaman-pengalaman. Yogyakarta: BPFE.
  • Hegner, S.M., Fenko, A., & Teravest, A. (2017). Using the theory of planned behaviour to understand brand love. Journal of Product & Brand Management, 26(1), 26-41. doi: 10.1108/JPBM-06-2016-1215
  • Hsu C.C., Hsu Y.C., & Lin C.T. (2016). Towards understanding senior citizens' gateball participations behavior and well-being: An application of the theory of planned behavior. In: Yamamoto S. (Ed.) Human Interface and the Management of Information: Applications and Services, (pp 466-477). Switzerland: Springer. doi: 10.1007/978-3-319-40397-7_44
  • Jain, K.K., Sandhu, M.S. & Goh, S.K. (2015). Organizational climate, trust and knowledge sharing: insights from Malaysia. Journal of Asia Business Studies, 9(1), 54-77. doi: 10.1108/JABS-07-2013-0040
  • Janson, A. & Mc Queen, R.J. (2007). Capturing leadership tacit knowledge in conversations with leaders. Leadership & Organization Development Journal, 28(7), 646-663. doi: 10.1108/01437730710823897
  • Jolaee, A., Nor, K.M., Khani, N., & Yusoff, R.M. (2014). Factors affecting knowledge sharing intention among academic staff. International Journal of Educational Management, 28(4), 413-431. doi: 10.1108/IJEM-03-2013-0041
  • Kock, N. (2014). Advanced mediating effects tests, multi-group analyses, and measurement model assessments in PLS-based SEM. International Journal of e-Collaboration, 10(1), 1-13. doi: 10.4018/ijec.2014010101
  • Latan, H. & Ghozali, I. (2012). Partial least squares: Konsep, teknik dan aplikasi menggunakan program SmartPLS 2.0 M3. Semarang: UNDIP Press.
  • Lin, H.F. & Lee, G.G. (2004). Perceptions of senior managers toward knowledge-sharing behaviour. Management Decision, 42(1), 108-125. doi: 10.1108/00251740410510181
  • Lee, H.S. & Hong, S.A. (2014). Factors affecting hospital employees' knowledge sharing intention and behavior, and innovation behavior. Osong Public Health and Research Perspectives, 5(3), 148-155. doi: 10.1016/j.phrp.2014.04.006
  • Luturmas, J.R. & Indarti, N. (2016). Underlying factors of attitude and intention toward knowledge sharing among employees: The case of the hotel business in Ambon, Indonesia. Journal of Indonesian Economy and Business, 31(3), 292-306. doi: 10.22146/jieb.23178
  • Mafabi, S., Nasiima, S., Muhimbise, E.M., Kasekende, F., & Nakiyonga, C. (2017). The mediation role of intention in knowledge sharing behavior. VINE Journal of Information and Knowledge Management Systems, 47(2), 172-193. doi: 10.1108/VJIKMS-02-2016-0008
  • Nitzl, C., Roldan, J.L., & Cepeda, G. (2016). Mediation analysis in partial least squares path modeling: Helping researchers discuss more sophisticated models. Industrial Management & Data Systems, 116(9), 1849-1864. doi: 10.1108/IMDS-07-2015-0302
  • Nonaka, I. & Toyama, R. (2015) The knowledge-creating theory revisited: Knowledge creation as a synthesizing process. In Edwards, J.S. (Ed.) The Essentials of Knowledge Management, (pp. 95-110). London: OR Essentials Series. Palgrave Macmillan. doi: 10.1057/9781137552105_4
  • Penrose, E. (2009). The theory of the growth of the firm. 4th Edition. New York: Oxford University Press Inc.
  • Rahab & Wahyuni, P. (2013). Predicting knowledge sharing intention based on theory of reasoned action framework: An empirical study on higher education institution. American International Journal of Contemporary Research, 3(1), 138-147.
  • Ryu, S., Ho, S.H. & Han, I. (2003). Knowledge sharing behavior of physicians in hospitals. Expert Systems with Applications, 25(1), 113-22. doi: 10.1016/S0957-4174(03)00011-3
  • Solihin, M. & Ratmono, D. (2013). Analisis SEM-PLS dengan WarpPLS 3.0. Yogyakarta: Andi.
  • Sun, P. (2010). Five critical knowledge management organizational themes. Journal of Knowledge Management, 14(4), 507-523. doi: 10.1108/13673271011059491
  • Teh, P.L. & Sun, H. (2011). Knowledge sharing, job attitudes and organizational citizenship behaviour. Industrial Management & Data Systems, 112(1), 64-82. doi: 10.1108/02635571211193644
  • Ting, H., Cuah, F., Cheah, J., Memon, M.A., & Yacob, Y. (2015). Revisiting attitude towards advertising, its antecedent and outcome: A two-stage approach using PLS-SEM. International Journal of Economics and Management, 9(2), 382-402.
  • Tsai, M.T., Chen, K.S. & Chien, J.L. (2012). The factors impact of knowledge sharing intentions: the theory of reasoned action perspective. Quality & Quantity, 46(5), 1479-1491. doi: 10.1007/s11135-011-9462-9
  • Wang, S. & Noe, R. A. (2010). Knowledge sharing: A review and directions for future research. Human Resources Management Review, 20(2), 115-131. doi: 10.1016/j.hrmr.2009.10.001
Typ dokumentu
Identyfikator YADDA

Zgłoszenie zostało wysłane

Zgłoszenie zostało wysłane

Musisz być zalogowany aby pisać komentarze.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.