Warianty tytułu
Języki publikacji
Abstrakty
Aim / Purpose: The main objective of the article is to present the results and analysis of the surveys that refer to the use of mobile banking services provided by the commercial banks for individual clients. The research results presented in this paper focus on mobile banking applications, which are offered for the mobile devices by most banks in Poland. These applications work with three operating systems available on the mobile devices, i.e. Android, iOS, and WindowsPhone. Design/methodology/approach: The structure of the article is as follows. The first part presents the research methodology and description of the research sample, the next part deals with the theory connected with mobile banking. The final section presents the results of questionnaire surveys related to the motives influencing the use of mobile banking among a specific group of customers. The summary of the article presents the benefits and risks associated with the use of mobile banking. Findings: The ever-evolving information technology, especially the ever-increasing computing power of mobile devices and increasing data throughput, allows data to be used regardless of time and location. Therefore, more and more frequent use of mobile technologies by the banks has been observed. Banks, using innovation in information technology, create mobile banking applications for portable electronic devices that are used in everyday life. Research implications/limitations: The article brings cognitive value in the topic of the use of mobile banking applications and the perception of this usage determined by the economic and functional factors from the users' point of view. (original abstract)
Czasopismo
Rocznik
Strony
141--155
Opis fizyczny
Twórcy
autor
- Maria Curie Skłodowska University in Lublin, Poland
autor
- Maria Curie-Skłodowska University in Lublin, Poland
Bibliografia
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- Aik-Chuan Teo, Garry Wei-Han Tan, Ching-Mun Cheah, Keng-Boon Ooi, King-Tak Yew (2012), Can the demographic and subjective norms influence the adoption of mobile banking?, "J. Mobile Communications", Vol. 10, No. 6, pp. 578-598.
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- Board of Governors of the Federal Reserve System (2016), Consumer and Mobile Financial Services 2016 [online], https://www.federalreserve.gov/econresdata/consumers-and-mobilefinancial- services-report-201603.pdf, access: 18.11.2017.
- Deloitte, Client's paths for digital channels. Digital banking [online], https://www2.deloitte.com/ pl/pl/pages/financial-services/articles/cyfrowebankowanie.html, access: 17.11.2017.
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- Laukkanen T. (2007) Internet vs. mobile banking: comparing customer value perceptions, "Business Process Management Journal", Vol. 13, No. 6, p. 789.
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- Mikowska M. (2015), Poland is mobi, TNS Polska, p. 9.
- Pousttchi K., Schuring M. (2004), Assessment of Today's Mobile Banking Applications from the View of Customer Requirements, Conference Paper, Proceedings of the Proceedings of the 37th Annual Hawaii International Conference of System Sciences (HICSS'04) - Track 7 - Vol. 7 [online], https://mpra.ub.uni-muenchen.de/2913/1/MPRA_paper_2913.pdf, access: 09.11.2017.
- Rotimi E., Awodele O., Bamidele O. (2007), SMS Banking Services: A 21st Century Innovation in Banking Technology, "Issues in Informing Science and Information Technology", Vol. 4, pp. 227-234.
- Ślązak E. (2010), Contemporary models of mobile banking, "Annales Universitsas Mariae Curie- Sklodowska", Lublin - Polonia Sectio H, Vol. XLIV, No. 2, p. 171.
- The Office of the Financial Supervision Commission (2010), Electronic banking services for retail clients. Characteristics and threats, Warsaw, pp. 41-42.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
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