Lean Management Fundamentals with Regards to Services

• Autorzy: Wiesław Urban

Warianty tytułu

Podstawowe zasady zarządzania w Lean Management w odniesieniu do usług

• Języki publikacji: EN

Abstrakty

EN

Right now Lean Management is a pretty well known in manufacturing companies. But its application in the service industry reveals many doubts and gaps in knowledge. The aim of this study is the identification of the necessary adaptations of Lean principles when they are implemented in a service organization. The study is a conceptual work. The major findings of the study are the necessary adaptations when Lean principles are implemented in services: (1) the inclusion of the direct presence of the customer in the value stream, (2) the identification and elimination of waste on the customer's side, (3) the Lean philosophy must coexist with the service-oriented organizational culture, and (4) standardisation needs to be more flexible and focused on organizational knowledge increase.(original abstract)

Obecnie Lean Management jest dobrze znany w firmach produkcyjnych, ale jego zastosowanie w sektorze usług ujawnia wiele wątpliwości i braków w sferze aplikacyjnej. Celem niniejszego opracowania jest identyfikacja niezbędnych dostosowań zasad Lean, gdy są one wdrażane w organizacji usługowej. Studium ma charakter pracy koncepcyjnej. Jego główne ustalenia wiążą się z niezbędnymi adaptacjami zasad Lean do realiów w usługach: (1) włączenie bezpośredniej obecności klienta do badania strumienia wartości, (2) identyfikację i eliminację marnotrawstwa po stronie klienta, (3) filozofia Lean musi współistnieć z kulturą organizacyjną zorientowaną na usługi oraz (4) standaryzacja musi być bardziej elastyczna i koncentrować się na zwiększaniu wiedzy organizacyjnej.(abstrakt oryginalny)

Słowa kluczowe

EN

Lean management; Service enterprise; Services; Enterprise management

PL

Odchudzone zarządzanie; Przedsiębiorstwo usługowe; Usługi; Zarządzanie przedsiębiorstwem

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2017
• Numer: z. 105
• Strony: 539--553

Twórcy

autor

Wiesław Urban

• Bialystok University of Technology, Poland

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Identyfikatory

DOI

10.29119/1641-3466.2017.105.41