Evaluation of Conditions for Quality Logistic Services in the Area of Refrigerated Transport

• Autorzy: Teresa Gajewska
• Języki publikacji: EN

Abstrakty

EN

Logistic services are evaluated primarily by measuring customer satisfaction. A satisfaction measurement provides information on the operations of an organization and how effective it is in meeting the customers' needs. The aim of this paper is an evaluation of the organizational conditions of the customer satisfaction level regarding the quality of logistic services within three groups of transport of food products. In turn, the range of the conducted research involved aspects of organizational conditions, such as: effects of the cooperation with a provider of logistic services in the field of transport of food products and the usefulness of the compulsorily implemented management systems in an enterprise. The studies were carried out based on a research survey questionnaire addressed to purchasers of logistic services. The study subjects were companies that use services for refrigerated transport. The χ2 test was used to define the relationship between the effects of the cooperation with a service provider and the spatial range of their activities, the respondents' job seniority and education, as well as to estimate the dependence of the evaluation of usefulness of the compulsorily implemented management systems in a company on the spatial range of their activities.(author's abstract)

Słowa kluczowe

EN

Food products; Logistic services; Customer satisfaction; Refrigerated transport

PL

Produkty żywnościowe; Usługi logistyczne; Satysfakcja klienta; Transport chłodniczy

• Czasopismo: European Journal of Service Management
• Rocznik: 2018
• Numer: vol. 26, 2/2018
• Strony: 87--94

Twórcy

autor

Teresa Gajewska

• Cracow University of Technology, Poland

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Identyfikatory

DOI

10.18276/ejsm.2018.26-11