Variety of Knowledge Exchange Mechanisms: Knowledge Sharing in Quality Function
The sharing of knowledge is a very complex issue and the results on the knowledge sharing antecedences are not always consistent. Therefore, knowledge sharing behaviour should be studied as a diversified activity, trying first to classify types of individual knowledge sharing. The article aim is to identify the knowledge sharing mechanisms within the exploitative organizational setting, and to identify differences in sharing between workgroups of one department. A case study was undertaken in the quality assurance department of Polish subsidiary of multinational corporation using semi-structured interviews and direct observations of the work settings. The results suggest that in the studied department there is a wide portfolio of knowledge sharing mechanisms with the advantage of knowledge retrieval and that different mechanisms can be found in formal and informal interactions. The study shows the great range of knowledge sharing mechanisms within exploitative environment and the role of formal knowledge sharing opportunities in the situation when efficiency and productivity is important.(original abstract)
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