Supply Chain Integration, Organizational Performance and Balanced Scorecard: an Empirical Study of the Banking Sector in Jordan

• Autorzy: Miklós Pakurár , Hossam Haddad , József Popp , Tehmina Khan , Judit Oláh
• Języki publikacji: EN

Abstrakty

EN

This paper examines the impact of supply chain integration on organizational performance in Jordanian banking sector. Supply chain integration is divided into two categories: customer and internal integration. Organizational performance comprises of the following perspectives: customers, internal processes, organizational capacity and stewardship. The results demonstrate that supply chain integration is significantly related to organizational performance. Evidence of the improved organisational performance is also provided in the feedback from some of the surveyed banks. Internal integration impacts all four organizational performance dimensions; however, customer integration has impact only on customer perspective. The results suggest that improved customer involvement could help develop the banks' performance. Primary data was collected by using a questionnaire at Jordanian banks. The research model was tested using data from the sample (n=112) of nine banks in Jordan. The data was analysed by means of exploratory factor analysis. The results of the multiple regression analysis show that supply chain integration effects significantly organizational performance. (original abstract)

Słowa kluczowe

EN

Supply chain; Organisational effectiveness; Banking; Balanced Scorecard (BSC)

PL

Łańcuch dostaw; Efektywność organizacyjna; Bankowość; Strategiczna Karta Wyników

• Czasopismo: Journal of International Studies
• Rocznik: 2019
• Tom: 12
• Numer: nr 2
• Strony: 129--146

Twórcy

autor

Miklós Pakurár

• University of Debrecen, Debrecen, Hungary

autor

Hossam Haddad

• University of Debrecen, Debrecen, Hungary

autor

József Popp

• University of Debrecen, Debrecen, Hungary

autor

Tehmina Khan

• RMIT University, Melbourne, Australia

autor

Judit Oláh

• University of Debrecen, Debrecen, Hungary

Bibliografia

• Abdallah A., Obeidat B., & Aqqada N. (2014). The Impact of Supply Chain Management Practices on Supply Chain Performance in Jordan: The Moderating Effect of Competitive Intensity. International Business Research, 7(3), 13-27. doi: https://doi.org/10.5539/ibr.v7n3p13
• Adler P. S., & Kwon S. W. S. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17-40. doi: https://doi.org/10.5465/amr.2002.5922314
• Aryee C., Naim M. M., & Lalwani C. (2008). Supply chain integration using a maturity scale. Journal of Manufacturing Technology Management, 19(5), 559-575. doi: https://doi.org/10.1108/17410380810877258
• Ataseven C., & Nairb A. (2017). Assessment of supply chain integration and performance relationships: A meta-analytic investigation of the literature, International Journal of Production Economics, 185, 252-265. doi: https://doi.org/10.1016/j.ijpe.2017.01.007
• Central Bank of Jordan (2018). Financial and Banking Sector in Jordan, [online]. http://www. cbj.gov.jo/pages. php? menu_id=12&local_typc= 0& local_id=0&local_ CBJ.
• Chadha S., & Gagandeep (2013). Empowering Quality Management Systems through Supply Chain Management Integration: A Survey of Select Hospitals in Chandigarh, Mohali and Panchkula. Journal of Supply Chain Management, 1(2), 44-53. http://eds.b.ebscohost.com/eds/detail/detail?vid=0&sid=e75c3d57-b16a-4746-ad5a-535608826cd5@pdc-v-sessmgr02&bdata=JkF1dGhUeXBlPWlwLHVpZCZzaXRlPWVkcy1saXZl

Identyfikatory

DOI

10.14254/2071-8330.2019/12-2/8