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2018 | vol. 25, 1/2018 | 253--256
Tytuł artykułu

Adaptation a Method of Measuring new Product Development Process Maturity in Service Design

Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
The article discussed possibilities of adaptation a measuring method of maturity of new product development process in service design - method referred to herein as a matrix of product innovation process maturity and intelligent grid of relationships. It is assumed that the service enterprise should lead new service product development process at the highest level of maturity and the highest level of grid/network of relationships maturity. This should work with various stakeholder groups in areas of matrix most attractive to improve process less mature and attractive in terms of business. The company should also focus on investing available resources and expertise in service design with a strong competitive position and withdraw from these projects of new service products whose competitive position is weak. In the article are therefore proposed normative strategies resulting from assessment of the situation in matrix.(author's abstract)
Rocznik
Strony
253--256
Opis fizyczny
Twórcy
  • Poznań University of Economics and Business, Poland
Bibliografia
  • Blomkvist, J., Rankin, A., Anundi, D., Holmlid, S. (2010). Barrier analysis as a design tool in complex safety critical systems. In Proceedings of Design Research Society International Conference. Canada, Montréal.
  • Holmlid, S. (2012). The first case experience of designing for service. In Proceedings of ServDes 2012. Espoo, Finland.
  • Gierszewska, G., Romanowska, M. (2009). Analiza strategiczna przedsiębiorstwa. Warszawa: PWE.
  • Grajewski, P. (2012). Procesowe zarządzanie organizacją. Warszawa: PWE.
  • Jeston, J., Nelis, J. (2006). Business Process Management. Practical Guidelines to Successful Implementations. Burlington: Butterworth-Heinemann.
  • Kimbell, L. (2009). Insights from Service Design Practice. 8th European Academy of Design Conference (pp. 249-253). Aberdeen, UK.
  • Orr, K. (2007). Business Process Modeling Fundamentals. Cutter Business Technology Council, 7 (10).
  • Pacenti, E., Sangiorgi, D. (2010). Service Design research pioneers: An overview of Service Design research developed in Italy since the '90s. Design Research Journal, 1, 26-33.
  • Parasuraman, A. (2010). Service productivity, quality and innovation: Implications for service-design practice and research. International Journal of Quality and Service Sciences, 2 (3), 277-286, DOI: 10.1108/17566691011090026.
  • Rosen, M., Lublinsky, B., Smith, K.T., Balcer, M.J. (2012). Applied SOA: service-oriented architecture and design strategies. Indianapolis: Wiley Publishing, Inc.
  • Paulk, M.C., Curtis, B., Chrissis, M.B., Weber, C.C. (2011). Capability maturity model for software. Software Engineering Institute Technical Report no. CMU/SEI-1993-TR-24, sec. 2.3. Pittsburgh, PA: Software Engineering Institute, Carnegie Mellon University, April
  • Rikke Dam, Teo Siang (2017). 5 Stages in the Design Thinking Process. Retrieved from: https://www.interaction-design.org/literature/ article/5-stages-in-the-design-thinking-process (June, 2017).
  • Rutkowski, I.P. (2007). Rozwój nowego produktu. Metody i uwarunkowania. Warszawa: PWE.
  • Rutkowski, I.P. (2016). Metody innowacji produktu. Macierzowo-sieciowe metody pomiaru dojrzałości procesu innowacji produktu. Poznań: Wydawnictwo Uniwersytetu Ekonomicznego w Poznaniu.
  • Sangiorgi, D., Clark, B. (2004). Toward a participatory design approach to service design. Participatory Design Conference, PDC 2004. Toronto. Canada.
  • SGMM Model Definition (2011). A framework for smart grid transformation. Authors: The SGMM Team, Version 1.2, Carnegie Mellon USA, September.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171564151

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