Emotion Recognition from Natural Speech - Emotional Profiles

• Autorzy: Tomasz Sapiński , Dorota Kamińska
• Języki publikacji: EN

Abstrakty

EN

Emotion recognition system can improve customer service especially in the case of call centers. Knowledge of the emotional state of the speaker would allow the operator to adapt better and generally improve cooperation. Research in emotion recognition focuses primarily on speech analysis. Emotion classification algorithms designed for real-world application must be able to interpret the emotional content of an utterance or dialog beyond various limitation i.e. speaker, context, personality or culture. This paper presents research on emotion recognition system of spontaneous voice stream based on a multimodal classifier. Experiments were carried out basing on natural speech characterized by seven emotional states. The process of multimodal classification was based on Plutchik's theory of emotion and emotional profiles.(original abstract)

Słowa kluczowe

EN

Speech recognition system; Natural languages; Call centers

PL

System rozpoznawania mowy; Języki naturalne; Centrum obsługi telefonicznej

• Czasopismo: Logistyka
• Rocznik: 2015
• Numer: nr 4, CD 3
• Strony: 9712--9721

Twórcy

autor

Tomasz Sapiński

• Politechnika Łódzka

autor

Dorota Kamińska

• Politechnika Łódzka

Bibliografia

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