Training and Advisory Services: Preferences of Local Service Providers and Receivers

• Autorzy: Elżbieta Skąpska
• Języki publikacji: EN

Abstrakty

EN

The fact there is good accessibility to modern service-product offers has imposed greater requirements on managers who make market decisions concerning the survival and development of local enterprises. Observation of current consumer behavior and a quick response as for meeting clients' expectations and needs with a quality product have become a necessity. The article uses entrepreneurs from Białystok as examples of training providers and their service receivers. The scientific aims, that have been reached by the Delphi method, included: firstly, establishing the degree of preference accordance of local enterprise service providers and their receivers; secondly, indicating the list of recommendations with reference to actions that could provide entrepreneurs with a better adjustment of their offers, thus a better answer to their customers' needs. As a result, the transformed information is used in realization of tasks and acquisition of competitive advantage while making a profit and ascending to a higher level of business entity development.(author's abstract)

Słowa kluczowe

EN

Services; Preferences; Enterprises; Local markets

PL

Usługi; Preferencje; Przedsiębiorstwo; Rynki lokalne

• Czasopismo: European Journal of Service Management
• Rocznik: 2018
• Numer: vol. 27/1, 3/2018
• Strony: 269--276

Twórcy

autor

Elżbieta Skąpska

• Bialystok University of Technology, Poland

Bibliografia

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• Subranomy, M. (2017). Service organizations and their communities: perspectives and new directions and new directions for management research. Academy of management Perspectives, 1 (31).
• Wojewódzki Urząd Pracy w Białymstoku (2016). Analiza działalności i oferty szkoleniowej instytucji szkoleniowych województwa podlaskiego posiadających wpis do RIS w 2016 roku (attachment). Retrieved from: http://wupbialystok.praca.gov.pl (12.08.2017).

Identyfikatory

DOI

10.18276/ejsm.2018.27/1-34