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2019 | t. 20, z. 12, cz. 1 Agile Commerce - adaptacja technologii wobec zmienności świata | 125--139
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Analiza sentymentu jako narzędzie monitorowania wyników finansowych przedsiębiorstwa

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Warianty tytułu
Sentiment Analysis as a Tool for Monitoring the Company's Financial Results
Języki publikacji
Social media is a global platform for sharing interesting ideas or news, comments and reviews. They provide a rich source of data for opinions mining in order to acquire previously unknown and useful business knowledge, which will enable not only agile management for effective customer service, but also should be reflected in the financial results of the company. The main goal of this article is to investigate whether the opinions about the company crawled from Facebook, subjected to a sentiment analysis are correlated with the enterprise's financial results. In the empirical part, Adidas company was selected for the study, and Facebook posts of its users' were collected in the period from October 1, 2014, to September 30, 2017. Existing correlations between the sentiment of users' opinions about Adidas and the financial indicators of this entity clearly show that social media play the role of tools that, if properly used through social listening, will bring financial benefits to the company.(original abstract)
  • Politechnika Gdańska
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