Influence of the Time of the Implementation (Possession) of Quality System on Selected Organizational Factors
Many factors affect success of organization. Factors as knowledge, capability, personalities, internal motivation, organizational environment are factors of organization. Implementation of the quality management system (QMS) into organization brings great number of changes seeking to the excellence. These changes are very significant also for other factors: policy, planning, organizing, organizational structure, culture of the quality and similar. Certainly, for observable effects of these changes time is needed. This paper presents results of researches of selected organizational factors in organizations in the area of Bosnia and Herzegovina (B&H). Results of these researches were obtained by triangulation method. Information were received from 204 certified organizations, 31 consultants and 11 certification houses from B&H. Data were collected using questionnaires. Authors considered data due to the activity of organization (manufacturing and/or service activity), from the point of view company size and due to the time elapsed since the implementation of QMS. Authors especially dealt with the influence of time of possession the certified quality system on selected organizational factors (with keynote statement that quality system should be built "yesterday, but not tomorrow"). Authors studied if organizations which introduced QMS earlier have achieved greater positive effects on organizational factors that other companies.(original abstract)
- "ISO 9001:2009, (2009): Quality management systems. Requirements", ISO International Organization for Standardization, 2009.
- Matić B., Competitive capability of an enterprise is not accidental; it is being created, Journal Maˇsinstvo, No. 1-1999, Ed. S. Brdarević, pp. 37-51, Zenica, Bosnia and Herzegovina, 1999 (in Bosnian).
- Jašarević S., Research of the effects of introduced quality system according to requirements of ISO 9000 standard in organizations in Bosnia and Herzegovina, Transl. doctoral thesis, Faculty of Mechanical Engineering in Zenica, Bosnia and Herzegovina, 2009.
- Aslan E., The effect of ISO 9001:2000 quality management system of performance of SMES, doctoral thesis, Erciyes University, Turkey, 2007 (in Turkish).
- Bhuiyan N., Ala N.m, ISO 9001:2000 implementation - the North American experience, International Journal of Productivity and Performance Management, Bradford, 53, 1/2, 10-17, 2004.
- Dimara E., Skuras D., Tsekouras K., Goutsos S., Strategic orientation and financial performance of firms implementing ISO 9000, International Journal of Quality & Reliability Management, 21, 1, 72-89, 2004.
- H¨avers¨o T., The financial effects of ISO 9000 registration for Danish companies, Managerial Auditing Journal, 15, 1-2, 47-52, 2000.
- Jaˇsarević S., Brdarević S., Identification of efficiency indicators of introduction of the quality system into organizations according to ISO 9001:2000, Proceedings TMT 2008, Istanbul, Turkey, Ed. S. Ekinović, 1021-1024, 2008.
- Wilson J.P., An examination of the economic bene-fits of ISO 9000 and the Baldrige Award to manufacturing firms, doctoral thesis, University of Pittsburgh, USA, 2004.
- Fitz Gibbon C., Are companies earning return on their investment in ISO 9000 registration? A review of the empirical evidence, (www.orioncanada.com/rev art.htm), 1999.
- Jones R., Arndt G., Kustin R., ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received, International Journal of Quality and Reliability Management, 14, 7, 650-670, 1997.
- Casadesus M., Inaki-Heras S., Carlos-Ochoa L., The benefits of the implementation of the ISO 9000 normative - empirical research in the Spanish Companies, Fifth World Conference on Production and Operations Management, POMS, Seville, Spain, 2000.
- Impact of the application of ISO 9000 and ISO 14000 on selected industrial sectors: case studies, Economic and Social Commission for Western Asia, United Nations, New York, 2001.
- Prybutok V., Cutshall R., "Malcolm Baldrige National Quality Award leadership model", Industrial Management & Data Systems, 104, 7, 558-566, 2004.
- Lagrosen Y., Lagrosen S., The effects of quality management - a survey of Swedish quality professionals, International Journal of Operations & Production Management, 25, 9/10, 940-951, 2005.
- Hong W.J., Phitayawejwiwat S., The impact of ISO 9000 certification on quality management practices in Thailand, Journal of Industrial Technology, 21, 1, 1-6, 2005.
- Heras I., Landin G., Casadesus M., The impact of quality management in European companies' performance: the case of Spanish companies, European Business Review, 18, 2, 114-131, 2006.
- Piskar F., Dolinšek S., Effects of quality standard ISO - from quality management to business model, scientific monographs, Faculty of Management, Koper, Slovenia, 2006 (in Slovenian).
- Easterby-Smith M., Thorpe R., Lowe A., Management research, University of Primorska, Faculty of Management, Koper, Slovenia, 2005 (in Slovenian).
- Lobe B., Combining qualitative and quantitative methods - is the old practice in new guise?, XXII Social debate, Vol. 53, pp. 55-73, Ljubljana, Slovenia, 2006 (in Slovenian).
- ISO 9004:2000, (2000): Quality management systems. Guidelines for performance improvements, ISO International Organization for Standardization, 2000.