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2010 | 1 | nr 3 | 4--18
Tytuł artykułu

Influence of the Time of the Implementation (Possession) of Quality System on Selected Organizational Factors

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Many factors affect success of organization. Factors as knowledge, capability, personalities, internal motivation, organizational environment are factors of organization. Implementation of the quality management system (QMS) into organization brings great number of changes seeking to the excellence. These changes are very significant also for other factors: policy, planning, organizing, organizational structure, culture of the quality and similar. Certainly, for observable effects of these changes time is needed. This paper presents results of researches of selected organizational factors in organizations in the area of Bosnia and Herzegovina (B&H). Results of these researches were obtained by triangulation method. Information were received from 204 certified organizations, 31 consultants and 11 certification houses from B&H. Data were collected using questionnaires. Authors considered data due to the activity of organization (manufacturing and/or service activity), from the point of view company size and due to the time elapsed since the implementation of QMS. Authors especially dealt with the influence of time of possession the certified quality system on selected organizational factors (with keynote statement that quality system should be built "yesterday, but not tomorrow"). Authors studied if organizations which introduced QMS earlier have achieved greater positive effects on organizational factors that other companies.(original abstract)
Opis fizyczny
  • University of Zenica, Bosnia and Herzegovina
  • University of Zenica, Bosnia and Herzegovina
  • Poznan University of Technology, Poland
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