PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2019 | 7 | nr 3 | 25--42
Tytuł artykułu

Formal and Informal Knowledge Sharing in Organisations from Slovakia and Hungary

Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Objective: The purpose of the research is to investigate whether leaders deal with the impact of informal knowledge sharing (workplace gossip) on organisational performance or not.

Research Design & Methods: A quantitative survey (questionnaire survey) was conducted and SPSS was applied to evaluate the research results. The next phase of the research focused on preparing case studies, with a specific aim to identify the role and impact of workplace gossip.

Findings: The research results show that workplace gossip (informal knowledge sharing) has a significant impact on work, but the consequences of gossip are not addressed efficiently in theory and practice. Organisations recognize the need for knowledge management on a strategic level and they use the appropriate tools, but the gossip as an informal communication method is not accepted. Businesses are not concerned with the consequences of gossip; they never try to quantify its economic impacts.

Implications & Recommendations: Gossip is an essential part of the culture worldwide, even if the manifestation of it is different. The opposite result is achieved if workplace gossip is prohibited or punished by the management. The goal is to achieve positive benefits that will be visible when the economic impact of gossiping can be confirmed.

Contribution & Value Added: There is a lack of scientific work addressing the economic consequences of gossip in different situations in organisations. The economic effects of gossip can be calculated not only in KMSs, but might be applied for other processes in the organisation. (original abstract)
Rocznik
Tom
7
Numer
Strony
25--42
Opis fizyczny
Twórcy
  • J. Selye University Komárno, Slovak Republic
  • Pan-European University, Bratislava, Slovakia
  • Budapest Business School
Bibliografia
  • A gonosz pletyka a terjesztőjét is tönkreteszi. (2008). Retrieved from InfoRadio/MTI. https://infostart. hu/tudomany/2008/07/12/a-gonosz-pletyka-a-terjesztojet-is-tonkreteszi-212189 on November 22, 2018.
  • A pletyka hatásosabb az igazságnál. (2007). Retrieved from http://eletmod.transindex.ro/?hir=9458 on November 23, 2018.
  • A pletyka jotekony hatasai. (2018). Mindennapi Pszichológia. Retrieved from http://mipszi.hu/hir/ 120503-pletyka-jotekony-hatasai on May 13, 2018.
  • Awazu, Y. (2004). Informal network players, knowledge integration, and competitive advantage. Journal of Knowledge Management, 8 (3) 62-70.
  • Azudin, N., Ismail, M.N., & Taherali, Z. (2009). Knowledge sharing among workers: a study on their contribution through informal communication in Cyberjaya, Malaysia. Knowledge Management & E-Learning: An International Journal, 1(2), 139-162.
  • Babalola, M.T., Ren, S., Kobinah, T., Qu, Y.E., Garba, O.A., & Guo, L. (2019). Negative workplace gossip: Its impact on customer service performance and moderating roles of trait mindfulness and forgiveness. International Journal of Hospitality Management, 80(2), 136-143.
  • Barna, I., & Szekelyi, M. (2008). Túlélőkészlet az SPSS-hez. Budapest: Typotex Kiado.
  • Beersma, B., & Van Kleef, G.A. (2012). Why People Gossip: An Empirical Analysis of Social Motives, Antecedents, and Consequences. Journal of Applied Social Psychology, 42(11), 2640-2670.
  • Bencsik, A. (2015). Tudásmenedzsment elméletben és gyakorlatban. Budapest: Akademiai Kiado.
  • Bertolotti, T., & Magnani, L. (2014). An epistemological analysis of gossip and gossip-based knowledge. Synthese, 191, 4037-4067.
  • Bodnar, T. (2016). Stages of career path through useful crises. Acta Oeconomica Universitatis Selye, 5(1), 20-28.
  • Bresnen, M., Edelman, L., Newell, S., Scarbrougha, H., & Swana, J. (2003). Social practices and the management of knowledge in project environments. International Journal of Project Management, 21(3), 157-166.
  • Cuervo-Cazurra, A., & Ramamurti, R. (2014). Understanding Multinationals from Emerging Markets. Cambridge: Cambridge University Press.
  • Dunbar, R.I.M. (2004). Gossip in Evolutionary Perspective. Review of General Psychology, 8(2), 100-110.
  • Ellwardt, L., Labianca, G.J., & Wittek, R. (2012). Who are the objects of positive and negative gossip at work?: A social network perspective on workplace gossip. Social Networks, 34(2), 193-205.
  • Ellwardt, L., Steglich, Ch., & Wittek, R. (2012). The co-evolution of gossip and friendship in workplace social networks. Social Networks, 34, 623-633.
  • Eraut, M. (2000). Non-formal learning and tacit knowledge in professional work. British Journal of Educational Psychology, 70, 113-136.
  • Feinberg, M., & Willer, R. (2010). The Good of Gossip? The Benefits of this Unlikely Prosocial Behavior. Unpublished manuscript. Berkeley: Department of Psychology University of California.
  • Feinberg, M., Willer, R., & Schultz, M. (2014). Gossip and Ostracism Promote Cooperation in Groups. Psychological Science, 25, 656-664.
  • Feinberg, M., Willer, R., Stellar, J.E., & Keltner, D. (2012). The virtues of gossip: reputational information sharing as prosocial behavior. Journal of Personality and Social Psychology, 102, 5, 1015-1030.
  • Feinberg, M., Willer, R., Stellar, J.E., & Keltner, D. (2014). Gossip and Ostracism Solve the Cooperation Problem. Psychological Science, 25(3), 1-9.
  • Georganta, K., Panagopoulou, E., & Montgomery, A. (2014). Talking behind their backs: Negative gossip and burnout in Hospitals. Burnout Research, 1(2), 76-81.
  • Grosser, T.J., Lopez-Kidwell, V., & Labianca, G. (2010). A Social Network Analysis of Positive and Negative Gossip in Organizational Life. Group & Organization Management, 35(2), 177-212. https://doi.org/10.1177/1059601109360391.
  • Grosser, T.J., Lopez-Kidwell, V., Labianca, G.J., & Ellwardt, L. (2012). Hearing it through the grapevine: Positive and negative workplace gossip. Organizational Dynamics, 41(1-3), 52-61.
  • Hitka, M., Lorincova, S., & Ližbetinova, L. (2017). Manager's data in human resource management from the perspective of the work position. Acta Oeconomica Universitatis Selye, 6(2), 69-80.
  • Kiymaz, H. (2001). The effects of stock market rumors on stock prices: evidence from an emerging market. Journal of Multinational Financial Management, 11(1), 105-115.
  • Lazanyi, K., & Fulop, M. (2017). Why don't we trust others? Acta Oeconomica Universitatis Selye, 6(1), 61-70.
  • Lorincova, S. (2018). Human resource and corporate culture: Gender-based differences in the assessment. Central European Journal of Labour Law and Personnel Management, 1(1), 28-45. https://doi.org/10.33382/cejllpm.2018.01.03.
  • Michelson, G., Iterson, A., & Waddington, K. (2010). Gossip in Organizations: Contexts, Consequences, and Controversies. Group & Organization Management, 35(4), 371-390. https://doi.org/10.1177/1059601109360389.
  • Novotna, M., & Volek, T. (2018). Efficiency of production factors in the EU. DETUROPE-The Central European Journal of Regional Development and Tourism, 10(2), 147-168.
  • Parker, C.B. (2014). Stanford research: Hidden benefits of gossip, ostracism. Stanford: Stanford Report.
  • Peraček, T., Noskova, M., & Mucha, B. (2017). Selected issues of Slovak business environment. In V. Potocan, P. Kalinic, & A. Vuletic (eds.), Economic and Social Development (pp 254-259). Arazdin: Varazdin Development and Entrepreneurship Agency.
  • Pletykálni jó? (2008). Erdely online. Retrieved from http://www.erdon.ro/pletyklni-j/news- 20080712-03162958 on November 22, 2018.
  • Probst, G., Raub, S., & Romhardt, K. (2006). Wissen Managen Wie Unternehmen ihre wertvollste Ressource optimal nutzen. Wiesbaden: Gabler GmbH.
  • Pusztai, F., Gerstner, K. et al. (Eds.) (2006). Magyar értelmező kéziszótár (3). Budapest: Akademiai Kiado.
  • Scholtes, S. (20.09.2006). Market gossip goes high-tech. Financial Times. New York. Retrieved from https://www.ft.com/content/d9db82e0-48e4-11db-a996-0000779e2340 on December 12, 2018.
  • Seilerova, M. (2019). The Consequences of Psychosocial Risks in the Workplace in Legal Context. Central European Journal of Labour Law and Personnel Management, 2(1), 47-60. https://doi.org/10.33382/cejllpm.2019.02.04.
  • Sommerfeld, R.D., Krambeck, H.J., Semmann, D., & Milinski, M. (2007). Gossip as an alternative for direct observation in games of indirect reciprocity. PNAS, 104 (44), 17435-17440.
  • Szvetelszky, Zs. (2017). Rejtett szervezetek - Az informális kommunikáció hatalma. Budapest: Typotex Elektronikus Kiado Kft., 208.
  • Taminiau, Y., Smit, W., & Lange, A. (2009). Innovation in Management Consulting Firms through Informal Knowledge Sharing. Journal of Knowledge Management, 13(1), 42-55.
  • Tassiello, V., Lombardi, S., & Costabile, M. (2018). Are we truly wicked when gossiping at work? The role of valence, interpersonal closeness and social awareness. Journal of Business Research, 84(3), 141-149.
  • Tierny, J. (2007). Facts Prove No Match for Gossip, It Seems, The New York Times. Retrieved from https://www.nytimes.com/2007/10/16/science/16tier.html on November 23, 2018.
  • Truran, W.R. (1998). Pathways for knowledge: How companies learn through people. Engineering Management Journal, 10(4), 15-20.
  • Vlacsekova, D. (2019). Comparative analysis of motivation of civil servants and public servants in the local state administration - case study of Slovakia. Central European Journal of Labour Law and Personnel Management, 2(1), 74-93. https://doi.org/10.33382/cejllpm.2019.02.06.
  • Volek, T., & Novotna, M. (2016). Labour productivity as a factor of sector competitiveness. 10th International Days of Statistics and Economics, 1997-2006.
  • Wabwezi, A. (2011). The role of knowledge sharing in fostering innovation in higher education: A case study of Tallinn University. Halden: Hogskolen i Ostfold.
  • Werr, A., & Stjernberg, T. (2003). Exploring management consulting firms as knowledge systems. Organization Studies, 24(6), 881-908.
  • Wilkie, D. (2019). Workplace Gossip: What Crosses the Line? Society for Human Resource Management. Retrieved from https://www.shrm.org/resourcesandtools/hr-topics/employeerelations/ pages/office-gossip-policies.aspx on January 21, 2019.
  • Xu, F., Adolphs, P., Uszkoreit, H., Cheng, X., & Li, H.X. (2009). Gossip Galore: A Conversational Web Agent for Collecting and Sharing Pop Trivia. In J. Filipe, A. Fred, & B. Sharp (Eds.), 5. Proceedings of ICAART 2009 - First International Conference on Agents and Artificial Intelligence, Porto, Portugal, INSTICC Press.
  • Yi, J. (2015). A Measure of Knowledge Sharing Behavior: Scale Development and Validation. In J.S. Edwards (Ed.), The Essentials of Knowledge Management. OR Essentials Series. London: Palgrave Macmillan.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171572712

Zgłoszenie zostało wysłane

Zgłoszenie zostało wysłane

Musisz być zalogowany aby pisać komentarze.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.