Creating Public Value Through Collaborative Governance? Organization and Management of Shared Services Centers in the Metropolitan Cities in Poland
Collaborative management means creating organizational structures based on cooperation, and thus creating more effectiveness in the area of management and economic calculation. This article presents the assessment of shared service centers (SSCs) operating the 12 largest Polish cities. The purpose of this article is to attempt to evaluate the effects of implementing a tool characteristic of business into the public sector. The conducted research allowed to define the goals that local governments associate with the creation of SSCs, gave the answer to the questions to what extent the above objectives were achieved, what were the threats to the process of putting in place organizational changes and what competences of the management staff of the serviced entities were crucial in the process. The final conclusion is that changing location of back-office service provides quick success in terms of operational actions, but demands additional skills of managers in order to receive public value.(original abstract)
- 1. Agranoff, R., McGuire, M. (2003). Collaborative Public Management. Washington, DC: Georgetown University Press.
- 2. Aksin, O.Z., Masini, A. (2008). Effective strategies for internal outsourcing and offshoring of business services: an empirical investigation. Journal of Operations Management, 26, 2, 239-56.
- 3. Ansell, Ch., Gash, A. (2007). Collaborative governance in Theory and Practise. Journal of Public Administration Research and Theory, 18, 4, 543-571, https://doi.org/10.1093/jopart/ mum032.
- 4. Becker, J., Niehaves, B., and Krause, A. (2009). Shared service center vs shared service network: a multiple case study analysis of factors impacting on shared service configuration. Paper presented at the 8th International EGOV Conference 2009, Linz, August 30-September 3.
- 5. Bergeron, B. (2003). Essentials of Shared Services. New Jersey: Wiley.
- 6. Bican, P.M., Guderian, C.C., Ringbeck, A. (2017). Managing knowledge in open innovation processes: an intellectual property perspective. Journal of Knowledge Management, 21, 6, 1384-1405, https://doi.org/10.1108/JKM-11-2016-0509.
- 7. Bingham, L., O'Leary, R. (eds.) (2009). Big ideas in collaborative public management. Washington, DC: Georgetown University Press.
- 8. Blomgren Amsler, L., and O'Leary, R. (2017). Collaborative public management and systems thinking. International Journal of Public Sector Management, 30, 6/7. Emerald Publishing Limited.
- 9. Blomgren Bingham, L. (2009). Collaborative Governance: Emerging Practices and the Incomplete Legal Framework for Public and Stakeholder Voice. Journal of Dispute Resolution, 2009, 2, https://scholarship.law.missouri.edu/jdr/vol2009/iss2/2.
- 10. Boglind, A., Hällstén, F., Thilander, P. (2011). HR transformation and shared services: Adoption and adaptation in Swedish organisations. Personnel Review, 40, 5, 570-588, https://doi.org/10.1108/00483481111154441.
- 11. Borman, M. (2010). Characteristics of a successful shared services centres in the Australian public sector. Transforming Government: People, Process and Policy, 4, 3, 220-231.
- 12. Bovaird, T., Loeffler, E. (2006). Public Management and Governance. London: Routledge.
- 13. Branda, A. (2006). The Politics of Shared Services. What are the underlying barriers to a more successful shared services agenda? London: New Local Government Network.
- 14. Braun, C., and Winter, R. (2005). Classification of outsourcing phenomena in financial services. Paper presented at the European Conference on Information Systems (ECIS), Regensburg, Germany.
- 15. Curry, A. (1999). Innovation in public service management. Managing Service Quality: An International Journal, 9, 3, 180-190, https://doi.org/10.1108/09604529910267082.
- 16. Department for Communities and Local Government (2006). Structures for Collaboration and Shared Services. London.
- 17. Dunleavy, P., Margetts, H., Bastow, S., Tinkler, J. (2006). New Public Management Is Dead - Long Live Digital-Era Governance. Journal of Public Administration Research and Theory, 16, 3.
- 18. Emerson, K., Nabathchi, T., Balogh, S. (2011). An Integrative Framework for Collaborative Governance. Journal of Public Administration Research and Theory, 22, 1-29.
- 19. Forst, L. (1997). Fulfilling the strategic promise of shared services. Strategy & Leadership, 25, 1, 30-34.
- 20. Grant, G.G., and Ulbrich, F. (2010). Governance of IT-shared services: moving between hierarchical and networked service provision. Paper presented at the International Conference on Information Resources Management, Montego Bay.
- 21. Henderson, A. (ed.) (2015). Shared Services and Consolidation: A Public Solutions Handbook. New York: Routledge.
- 22. Hesketh, A. (2008). Should it stay or should it go? Examining the shared services or outsourcing decision. Strategic Outsourcing: An International Journal, 1, 2, 154-172.
- 23. Huxham, C. (1993). Pursuing collaborative advantage. The Journal of The Operational Research Society, 44, 6, 599-611.
- 24. Ian, H., & Seal, W. (2010). Shared business services and the evolution of the multi-divisional corporation. Singapore: E-Leader.
- 25. Janssen, M., and Joha, A. (2006). Governance of shared services in public administration. Paper presented at the 12th Americas Conference on Information Systems, Acapulco.
- 26. Kamal, M. (2012). Shared services: lessons from private sector for public sector domain. Journal of Enterprise Information Management, 25, 5, 431-440.
- 27. Kettl, D.F. (2000). Public administration at the millennium: the state of the field. Journal of Public Administration Research and Theory, 10, 1, 7-34.
- 28. Kisner, M., Vigoda-Gadot, E. (2017). The provenance of public management and its future: is public management here to stay? International Journal of Public Sector Management. 30, 6-7, 532-546.
- 29. Lacity, M.C., and Fox, J. (2008). Creating global shared services: lessons from Reuters. Management Information Systems Quarterly Executive, 7, 1, 17-32.
- 30. Lindvall, J., Iveroth, E. (2011). Creating a global network of shared service centres for accounting. Journal of Accounting & Organizational Change, 7, 3, 278-305, https://doi.org/10.1108/18325911111164213.
- 31. Local Government Group (2005). Shared Services as a Long-term Solution for Local Government: Delivering on the Gershon Report. London: Serco.
- 32. Local Government Group (2011). Shared services and management. A guide for councils. London.
- 33. McIvor, R., McCracken, M., and McHugh, M. (2011). Creating outsourced shared services arrangements: lessons from the public sector. European Management Journal, 29 6, 448-461.
- 34. McLaughlin, K., Osborne, S.P., Ferlie, E. (2002). New Public Management: Current Trends and Future Prospects. New York: Routledge.
- 35. Miskon, S., Bandara, W., Fielt, E., and Gable, G. (2010). Understanding shared services: an exploration of the IS literature. International Journal of E-Services & Mobile Applications, 2, 4, 373-384.
- 36. Modrzyński, P. (2018). Zarządzanie ryzykiem w samorządowych centrach usług wspólnych. Samorząd Terytorialny, 7-8, 98-108.
- 37. Modrzyński, P., Gawłowski, R. (2018). Finance Management in Local Government Shared Services Centres in Poland - Primary Experiences. Problemy Zarządzania - Management Issues, 16, 2(74), 143-159.
- 38. Modrzyński, P., Gawłowski, R., and Modrzyńska, J. (2018). Samorządowe centra usług wspólnych. Założenia i praktyka. Warszawa: C.H. Beck.
- 39. Moura, D.C., Madeira, M.J., Duarte, F.A.P., Carvalho, J., Kahilana, O. (2018). Absorptive capacity and cooperation evidence in innovation from public policies for innovation. International Journal of Innovation Science, 4-6, https://doi.org/10.1108/IJIS-05-2017-0051.
- 40. National Audit Office (2012). Efficiency and reform in government corporate functions through shared service centres. London.
- 41. National Audit Office (2016). Shared Services Centres. Report by the Controller and Audit General. London.
- 42. O'Leary, R, Gerrard, C., Bingham, L.B. (eds.) (2006). Symposium on collaborative public management. Public Administration Review, 66, S1, 1-170.
- 43. Osborn, S., Brown, K. (2005). Managing change and innovation in public administration in public service organizations. London: Routhledge.
- 44. Peel, D., O'Keeffe, B., Shi, L., Leith, K., & Keaveney, K. (2011). Shared Services Across Local Government. Dublin.
- 45. Pollitt, Ch., Bouckaert, G. (2011). Public Management Reform. Oxford University Press.
- 46. Quinn, B., Cooke, R., and Kris, A. (2000). Shared Services: Mining for Corporate Gold. Harlow: Prentice-Hall.
- 47. Ringen, S. (1987). The Possibility of Politics: A Study in the Political Economy of the Welfare State. New York: Oxford University Press.
- 48. Sandford, M. (2015). Local government: new models of service delivery. London: House of Commons Library.
- 49. Schulz, V., Hochstein, A., Ubernickel, F., and Brenner, W. (2009). Definition and classification of IT-shared-service-centre. Proceedings of the 15th Americas Conference on Information Systems, San Francisco.
- 50. Symons, T., Roth, O., & Sturge, J. (2011). Shared Necessities. The next generation of shared services. London: New Local Government Network.
- 51. The Act on amending the act on gmina government and certain other acts of 25 June 2015. Journal of Laws of 2015, item 1045.
- 52. The Ministry of Administration and Digitalisation (2012). The assessment of the situation of local governments. Warsaw.
- 53. Thomson, A.M., Perry, J., Miller, T.K. (2007). Conceptualizing and measuring collaboration. Journal of Public Administration Research and Theory, 19, 23-56.
- 54. Thomson, A.M., Perry, J. (2006). Collaboration process: Inside the black box. Public Administration Review, 66, 1, 20-32.
- 55. Tomkinson, R. (2007). Shared Services in Local Government: Improving Service Delivery. London: Gower.
- 56. Ulbrich, F. (2003). Introducing a research project on shared services in governmental agencies. Paper presented at the 17th Nordic Academy of Management (NFF) Conference, Reykjavik.
- 57. Virtanen, P., Stenvall, J. (2014). The evolution of public services from co-production to co-creation and beyond: New Public Management's unfinished trajectory? International Journal of Leadership in Public Services, 10, 2, 91-107.
- 58. Wagenaar, R.W. (2006). Governance of shared service centers in public administration: dilemmas and trade-offs. Proceedings of the 8th International Conference on Electronic Commerce: The New E-Commerce: Innovations for Conquering Current Barriers, Obstacles and Limitations to Conducting Successful Business on the Internet, ACM, 354-363.
- 59. Windrum, P., Koch, P. (ed.) (2008). Public Sector Services. Entrepreneurship, Creativity and Management. Northampton: Elgar.
- 60. Zeemering, E., & Delabbio, D. (2017). A County Manager's Guide to Shared Services in Local Government. IBM Centre for The Business of Government. http://www.businessofgovernment.org, 03.09.2017.