Procedural Justice, Job Satisfaction and Organisational Citizenship Behaviour Within Small and Medium Scale Enterprises in Nigeria

• Autorzy: Moruf Akanni Adebakin , Samuel Essien Okon
• Języki publikacji: EN

Abstrakty

EN

Aim/purpose-This study aims at investigating the incidence of procedural justice, job satisfaction, and organisational citizenship behaviour (OCB) of employees within small and medium scale enterprises (SMEs) in Nigeria. The main thrust of the study is to pro-vide justification for the possible link between these behavioural factors with a view to establishing their roles in fostering SMEs.Design/methodology/approach-A cross-sectional survey design was employed to elicit information from 1420 employees randomly selected from 71 surveyed companies. The responses from the questionnaire were analysed employing correlation and hierar-chical regression analysis.Findings-The result showed a significant relationship between procedural justice, job satisfaction, and OCB after controlling for age and gender. The study, therefore, con-cludes that procedural justice, job satisfaction and citizenship behaviour of SMEs em-ployees are imperative for the success and ultimate survival of SMEs.Research implications/limitations -Understanding the impediments to the growth of SMEs in developing nations require an indebt understanding of some behavioural fac-tors. The study was limited to SMEs in Lagos, Nigeria. Original/value/contribution -The study recommends the need for managers of SMEs to monitor these three behavioural outcomes in other to ensure the sustainability of their businesses. This would in the long run, improve an employment, and reduce poverty. It also provides statistical norms for researchers.(original abstract)

Słowa kluczowe

EN

Enterprises; Small business; Labour; Justice

PL

Przedsiębiorstwo; Małe i średnie przedsiębiorstwa; Praca; Sprawiedliwość

• Czasopismo: Journal of Economics & Management / University of Economics in Katowice
• Rocznik: 2019
• Numer: nr 38
• Strony: 5--25

Twórcy

autor

Moruf Akanni Adebakin

• Yaba College of Technology, Lagos, Nigeria

autor

Samuel Essien Okon

• Yaba College of Technology, Lagos, Nigeria

Bibliografia

• Adebakin, M. A., Ogundele, O. J., & Sulaimon, A. A. (2008). Effect of job satisfaction and organisational commitment on organisational citizenship behaviour. Proceedings of African Regional Conference on Sustainable Development, 1(1), 21-28.
• Aderibigbe, J. K., Nwokolo, E. E., & Oluwole, O. J. (2019). Effect of psychosocial factors on organisational citizenship behavior among graduate employees in Nigeria. Economics and Sociology, 12(1), 155-367. https://doi.org/10.14254/2071-789X.2019 /12-1/9.
• Alfonso, L., Zenasni, F., Hodzic, S., & Ripoll, P. (2016). Understanding the mediating role of quality of work life on the relationship between emotional intelligence and organisational citizenship behaviors. Psychological Reports, 118(1), 107-127. https://doi.org/10.1177/0033294115625262.
• Appelbaum, S., Bartolomucci, N., Beaumier, E., Boulanger, J., Corrigan, R., Dore, I., & Serroni, C. (2004). Organisational citizenship behavior: A case study of culture, leadership and trust. Management Decision, 42(1), 13-40. https://doi.org/10. 1108/00251740410504412.
• Ayuso, S., & Navarrete-Baez, F. E. (2018). How does entrepreneurial and international orientation influence SMEs' commitment to sustainable development? Empirical evidence from Spain and Mexico. Corporate Social Responsibility and Environmental Management, 25(1), 80-94. https://doi.org/10.1002/csr.1441.
• Barnard, C. I. (1968). The functions of the executive. Cambridge, MA: Harvard University Press.
• Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee "citizenship". Academy of Management Journal, 26(4), 587-595. https://doi.org/10.5465/255908.
• Blau, P. M. (1964). Justice in social exchange. Sociological Inquiry, 34(2), 193-206. https://doi.org/10.1111/j.1475-682X.1964.tb00583.x.
• Chattopadhyay, P. (1999). Beyond direct and symmetrical effects: The influence of demographic dissimilarities on organisational citizenship behavior. Academy of Management Journal, 42(3), 273-287. https://doi.org/10.5465/256919.
• Chattopadhyay, R. (2019). Impact of force distribution system on performance evaluation on organisational citizenship behavior. Global Business Review, 20(3), 826837. https://doi.org/10.1177/0972150917721819.
• Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organisational Behavior and Human Decision Processes, 86, 278-321. https://doi.org/10.1006/obhd.2001.2958.
• Colquitt, J. A. (2001). On the dimensionality of organisational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400. https://doi:10.1037//0021-9010.86.3.386
• van Dyne, L., Graham, J. W., & Dienesch, R. M. (1994). Organisational citizenship behavior: Construct redefinition, measurement, and validation. Academy of Management Journal, 37(4), 765-802. https://doi.org/10.5465/256600.
• Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organisational support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/ 10.1037/0021-9010.71.3.500.
• Farh, J. L., Earley, P. C., & Lin, S. C. (1997). Impetus for action: A cultural analysis of justice and organisational citizenship behaviour in Chinese society. Administrative Science Quarterly, 42(3),421-444. https://doi.org/10.2307/2393733.
• Foot, D. A., & Tang, T. L.-P. (2008). Job satisfaction and organisational citizenship behavior (OCB): Does team commitment make a difference in self-directed team. Management Decision, 46(6), 933-947. https://doi.org/10.1108/00251740810882680.
• Gorondutse, A. H., & Hilman, H. (2019). Does organisational culture matter in the relationship between trust and SMEs performance. Management Decision, 57(7), 16381658. https://doi/10.1108/MD-05-2018-0557.
• Hackman, J. R., & Oldman, G. R. (1980). Work redesign. Reading, MA: Addison.
• Halbesleben, J., & Bellairs, T. (2016). What are the motives for employees to exhibit citizenship behaviour? A review of prosocial and instrumental predictors of organisational citizenship behaviour. In Ph. M. Podsakoff, S. B. Mackenzie, & N. P. Pod- sakoff (Eds.), The Oxford handbook of organisational citizenship behaviour (pp. 1-31). https://doi.org/10.1093/oxfordhb/9780190219000.013.16.
• Harris, C. M., Lavelle, J. J., & McMahan, G. C. (2018). The effects of internal and external sources of justice on employee turnover intention and organisational citizenship behaviour toward clients and workgroup members. The International Journal of Human Resource Management, 1-24. https://doi.org/10.1080/09585192.2018. 1441163.
• Katz, D. (1964). Motivational basis of organisational behavior. Behavioral Science, 9(2), 131-146. https://doi.org/10.1002/bs.3830090206.
• Katz, D., & Kahn, R. L. (1966). The social psychology of organizations. New York, NY: Wiley.
• Kidder, D. L. (2002). The influence of gender on performance of organisational citizenship behaviour. Journal of Management, 28(5), 629-648. htts://doi.org/10. 1177/014920630202800504.
• Klotz, A. C., Bolino, M. C., Song, H., & Stornelli, J. (2018). Examining the nature, causes, and consequences of profiles of organisational citizenship behaviour. Journal of Organisational Behaviour, 39(5), 629-647. https://doi.org/10.1002/job.2259.
• van Knippenberg, D., van Prooijen, J. W., & Sleebos, E. (2015). Beyond social exchange: Collectivism's moderating role in the relationship between perceived organisational support and organisational citizenship behaviour. European Journal of Work and Organisational Psychology, 24(1), 152-160. https://doi.org/10.1080/ 1359432X.2013.858699.
• Krishnan, T. N., & Scullion, H. (2017). Talent management and dynamic view of talent in small and medium enterprises. Human Resource Management Review, 27(3), 431-441. https://doi.org/10.1016/j.hrmr.2016.10.003.
• Locke, E. A. (1976). The nature and cause of job satisfaction. In M. D. Dunnette (Ed.), Handbook of Industrial and Organisational Psychology (Vol. 1, pp. 1297-1343). Chicago: Rand McNally.
• Moorman, R. H. (1991). Relationship between organisational justice and organisational behaviours: Do fairness perceptions influence employee citizenship. Journal of Applied Psychology, 76(6), 845-855. https://dx.doi.org/10.1037/0021-9010.76.6.845.
• Moorman, R. H., Blakely, G. L., & Niehoff, B. P. (1998). Does perceived organisational support mediate the relationship between procedural justice and organisational citizenship behaviour? Academy of Management Journal, 41(3), 351-357. https:// doi.org/10.5465/256913.
• Mossholder, K. W., Bennett, N., Kemery, E. R., & Wesolowski, M. A. (1998). Relationships between bases of power and work reactions: The mediational role of procedural justice. Journal of Management, 24(4), 533-552. https://doi.org/10.1177/ 014920639802400404.
• National Bureau of Statistics. (2017). National survey of micro small & medium enterprises (MSMEs) 2017. Retrieved July 20, 2019 from https://www.nigerianstat. gov.ng.
• Niehoff, B. P., & Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organisational citizenship behaviour. Academy of Management Journal, 36(3), 527-556.
• Ocampo, L., Acedillo, V., Bacunador, A. M., Balo, C. C., Lagdameo, Y. J., & Tupa, N. S. (2018). A historical review of the development of organisational citizenship behaviour (OCB) and its implication for the twenty-first century. Personnel Review, 47(4), 821-862. https://doi.org/10.1108/PR-04-2017-0136.
• Ogunyomi, P., & Bruning, N. S. (2016). Human resource management and organisational performance of small and medium enterprises (SMEs) in Nigeria. The International Journal of Human Resource Management, 27(6), 612-634. https:// doi.org/10.1080/09585192.2015.1033640.
• Oluwafemi, O. J., & Okon, S. E. (2018). The nexus between total quality management, job satisfaction and employee work engagement in the food and beverage multinational company in Nigeria. Organisations and Markets in Emerging Economies, 9(2), 251-271. https://doi.org/10.15388/omee.2018.10.00013.
• Organ, D. W. (1988). Organisational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
• Organ, D. W. (1997). Organisational citizenship behaviour: It's construct clean-up time. Human Performance, 10(2), 85-97. https://doi.org/10.1207/s15327043hup1002_2.
• Özduran, A., & Tanova, C. (2017). Coaching and employee organisational citizenship behaviours: The role of procedural justice climate. International Journal of Hospitality Management, 60, 58-66. https://doi.org/10.1016/j.ijhm.2016.10.004.
• Podsakoff, P. M., Mackenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). Common method biases in behavioural research: A critical review of the literature and recommended remedies. Journal of Occupational and Organisational Psychology, 88(5), 879-903. https://doi:10.1037/0021-9010.88.5.879.
• Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539-569. https://doi.org/10.1146/annurev-psych-120710- 100452.
• Podsakoff, N. P., Podsakoff, P. M., MacKenzie, S. B., Maynes, T. D., & Spoelma, T. M. (2014). Consequences of unit-level organisational citizenship behaviors: A review and recommendations for future research. Journal of Organisational Behaviour, 35(1), 87-119.
• Pooja, A. A., de Clerccq, D. D., & Belausteguigoitia, I. (2016). Job stressors and organisational citizenship behavior: The role or organisational commitment and social interaction. Human Development Quarterly, 27(3), 373-405. https://doi.org/ 10.1002/hrdq.21258.
• Pradhan, R. K., Jena, L. K., & Kumari, I. G. (2016). Effect of work-life balance on organisational citizenship behavior: Role of organisational commitment. Global Business Review, 17(3), 15S-29S. .
• Prange, C., & Pinho, J. C. (2017). How personal and organisational drivers impact on SME international performance: The mediating role of organizational innovation. International Business Review, 26(6), 1114-1123. https://doi.org/10.1016/j.ibusrev. 2017.04.004.
• Qamruzzaman, M., & Jianguo, W. (2019). SME financing innovation and SME development in Bangladesh: An application of ARDL. Journal of Small Business & Entrepreneurship, 31(6), 521-545. https://doi.org/10.1080/08276331.2018.1468975.
• Rahim, M. A., & Buntzman, G. F. (1989). Supervisory power bases, styles of handling conflict with subordinates, and subordinate compliance and satisfaction. The Journal of Psychology, 123(2), 195-210. https://doi.org/10.1080/00223980.1989. 10542976.
• Rasheed, M. A., Shahzad, K., Conroy, C., Nadeem, S., & Siddique, M. U. (2017). Exploring the role of employee voice between high-performance work system and organisational innovation in small and medium enterprises. Journal of Small Business and Enterprise Development, 24(4), 670-688. https://doi.org/10.1108/JSBED -11-2016-0185.
• Salas-Vallina, A., Alegre, J., & Fernandez, R. (2017). Organisational learning capability and organisational citizenship behaviour in the health sector: Examining the role of happiness at work from a gender perspective. International Journal of Health Planning and Management, 32(2), 137-159. https://doi.org/10.1002/hpm.2363.
• Somech, A., & Drach-Zahavy, A. (2004). Exploring organisational citizenship behaviour from an organisational perspective: The relationship between organisational learning and organisational citizenship behaviour. Journal of Occupational and Organisational Psychology, 77(3), 281-298. https://doi.org/10.'1348/0963179041752709.
• Tahir, F. A., & Inuwa, F. U. (2019). Empirical investigation of the factors affecting micro, small and medium scale enterprises performance in Borno State, Nigeria. International Business Research, 12(4), 30-39. https://doi.org/10.5539/ibr.v12n4p30.
• Ummah, S., & Athambawa, S. (2018). Organisational citizenship behavior and job satisfaction among non-academic employees of national universities in the Eastern province of Sri Lanka. American Journal of Economics and Business Management, 1(1), 75-84. https://doi.org/10.31150/ajebm.v1i1.8.
• United Nations. (2015). Transforming our world: The 2030 agenda for sustainable development. New York. Retrieved from https://sustainabledevelopment.un.org /post2015/transformingourworld.
• van der Ven, C. M. (2018). Inclusive industrialization: The interplay between investment incentives and SME promotion policies in Sub-Saharan Africa. Law and Development Review, 11(2), 557-587. https://doi.org/10.1515/ldr-2018-0029.
• Wolfe, S. E., Rojek, J., Manjarrez, V. M. Jr, & Rojek, A. (2018). Why does organisational justice matter? Uncertainty management among law enforcement officers. Journal of Criminal Justice, 54, 20-29. https://doi.org/10.1016/j.jcrimjus. 2017.11.003.
• Yadav, L. K., & Gupta, P. (2017). Procedural justice, job satisfaction and organisation citizenship behavior: Mediating role organisation trust-India tourism industry study. Management and Labour Studies, 42(3), 275-292. https://doi.org/10.1177/ 0258042X17718738