Hospitality, Tourism, and Events Industry Competency Model : Human Resource Management Implications

• Autorzy: Barry A. Friedman

Warianty tytułu

Model kompetencyjny w sektorze usług turystycznych - implikacje dla zarządzania zasobami ludzkimi

• Języki publikacji: EN

Abstrakty

EN

This paper addresses the implications of hospitality, tourism and events industry competency modeling on human resource management for organizations and employees. To facilitate organizational effectiveness, competency models must explicitly define knowledge skills and abilities in key jobs, link to overall organizational strategy, and align human resource management with business objectives. The Employment and Training Administration under the sponsorship of the United States Department of Labor developed the most comprehensive competency model for the hospitality, tourism and event industry. This model provides a framework that aligns recruitment, selection, onboarding training and development, performance management, total rewards, human resource planning, and even employees' retirement in the hospitality, tourism and events industry. The paper concludes with competency model limitations and future research proposals. (original abstract)

W artykule poruszono problem wpływu modelowania kompetencji w branżach: hotelarskiej, turystycznej i eventowej, na zarządzanie zasobami ludzkimi na poziomie organizacji i jej pracowników. Aby zwiększyć efektywność organizacyjną, modele kompetencji muszą wyraźnie określać umiejętności i możliwości w zakresie kluczowych zadań, łączyć się z ogólną strategią organizacyjną i dostosowywać zarządzanie zasobami ludzkimi do celów biznesowych. W artykule przedstawiono kompleksowy model kompetencyjny dla branż: hotelarskiej, turystycznej i eventowej, opracowany przez Urząd ds. Zatrudnienia i Szkoleń działający przy Departamencie Pracy USA. Model ten pozwala regulować działania związane z rekrutacją, selekcją, szkoleniem i rozwojem nowych pracowników, zarządzaniem ich efektywnością, nagradzaniem, planowaniem rozwoju zasobów ludzkich, a nawet przechodzeniem na emeryturę osób zatrudnionych w wymienionych branżach. Wskazano ograniczenia tego modelu i podano propozycje dalszych badań w tym zakresie. (abstrakt oryginalny)

Słowa kluczowe

EN

Competence model; Hotel industry; Tourism; Human Resources Management (HRM)

PL

Model kompetencji; Hotelarstwo; Turystyka; Zarządzanie zasobami ludzkimi

• Czasopismo: Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
• Rocznik: 2019
• Tom: 43
• Numer: nr 3
• Strony: 101--116

Twórcy

autor

Barry A. Friedman

• The State University of New York at Oswego, USA

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Identyfikatory

DOI

10.25944/znmwse.2019.03.101116