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2020 | 12 | nr 1 | 58--77
Tytuł artykułu

Process Management : the Case of the Foreign and Commonwealth Office

Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
Objective: The objective of the article is to mark the introduction of process changes in relations to the Emergency Travel Document service by The Foreign & Commonwealth Office. The paper analyses the changes and relates them to process and cost management strategies. Thus, it presents how process efficiency may be manager.
Methodology: The article is of a theoretical and practical nature. The method used in the theoretical part is a review of literature on process management. The second part includes an analysis of The Foreign & Commonwealth Office's own documents.
Findings: The use of digitalization greatly facilitates the process for British citizens who are abroad and need to obtain a travel document. This facilitation applies to both customers and FCO employees. Numerous factors influence the processing time reduction, which in turn increases productivity.
Value Added: This article presents an example of the practical use of digitization in the proces of issuing the Emergency Travel Document. The value is to show the impact of modern technologies on improving the processes for the organization itself (in the form of optimizing operational costs and increasing efficiency) and for the customers.
Recommendations: The use of digitization can be successfully implemented to streamline organizational processes. It can help in reducing their time and limiting human involvement. Increased productivity lowers the cost of a single unit of the service. The changes allow for a more standardized and repeatable service. The approach can be used to manage processes in any organization; though practical implications outlined in the text can serve as an example for other organizations offering similar services. (original abstract)
Rocznik
Tom
12
Numer
Strony
58--77
Opis fizyczny
Twórcy
  • University of Tartu, Estonia
Bibliografia
  • Banerjee, A., Banerji, R., Berry, J., Duflo, E., Kannan, H., Mukerji, S., Shotland, M., & Walton, M. (2017). From Proof of Concept to Scalable Policies: Challenges and Solutions, with an Application. Journal of Economic Perspectives, American Economic Association, 31(4).
  • Chmielowiec-Lewczuk, M. (2017). Organization of The Cost Management Process in The Insurance Company. Prace Naukowe Uniwersytetu Ekonomicznego We Wrocławiu, 472. doi:10.15611/pn.2017.472.05.
  • Denning, P. J., & Medina-Mora, R. (1995). Completing the Loops. Interfaces, 3, 42-57. doi:10.1287/inte.25.3.42.
  • ETD pilot project monitoring documents of the British Embassy.
  • Commonwealth Office (2016). Helping British People overseas: Consular services 2016-2020. Retrieved from: https://www.gov.uk/government/publications/helping-british-people-overseas-consular-services-2016-2020. Access: 05.08.2019.
  • Marshak, R. (1993). Young and Rubicam improves productivity with workflow. Workgroup Computing Report, 16 (5), Boston, Massachusetts: Patricia Seybold Group.
  • Nowak, E. (2006). Geneza i istota strategicznego zarządzania kosztami. Strategiczne zarządzanie kosztami. Kraków: Oficyna Ekonomiczna.
  • Sadowska, B. (2015). Rachunek Kosztów Działań - Teoria i Praktyka. Prace Naukowe Uniwersytetu Ekonomicznego We Wrocławiu, 398. doi:10.15611/pn.2015.398.40.
  • Toszewska-Czerniej, W. (2016). Productivity of Service Delivery Process as a Factor Affecting the Level of Differentiation / Produktywność Procesu Usługowego Jako Czynnik Kształtujący Poziom Zróżnicowania. Prace Naukowe Uniwersytetu Ekonomicznego We Wrocławiu, 450. doi:10.15611/pn.2016.450.50.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171585370

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