Hotel Industry - Requirements for Hotel Business Managers' Participatory Culture Acquisition

• Autorzy: Inna Piasetskaya , Alla Matuszak
• Języki publikacji: EN

Abstrakty

EN

The paper aims at viewing meeting the requirements of hotel business managers functioning and training. As their successful employment and functions performing largely depends on participatory culture acquisition, the paper addresses the research questions: what groups of skills hotel business managers' participatory professional skills (PPS) consist of; what activities might be used to teach PPS to future hotel business managers; what is the activities' impact on teaching PPS to future hotel business managers. Case study and pedagogical experiment (the pretest-post-test control and experimental group design) have been applied in the research. Data have been gathered through conversational interviewing. Data source triangulation has been implemented to prove the validity of conversational interviewing questions. The research results in enlisting profession skills as the core of participatory culture. The traditions of the higher school and the requirements of partners participating in future hotel business managers training have been taken into consideration to teach PPS to future hotel business managers. The paper presents the results of testing the impact of the suggested activities program on the level of PPS. Statistical data processing is performed in the MS Excel 2010 environment using the chi-square test with a sample size (n ≥ 100). It shows that the program of activities meets the requirements to the future hotel business managers' participatory culture acquisition. (original abstract)

Słowa kluczowe

EN

Hotel industry; Hotel services marketing; Personnel training; Case study; Further education

PL

Hotelarstwo; Marketing usług hotelarskich; Kształcenie kadr; Studium przypadku; Doskonalenie zawodowe

• Czasopismo: New Trends in Production Engineering
• Rocznik: 2018
• Tom: 1
• Strony: 639--644

Twórcy

autor

Inna Piasetskaya

• Russian-British Institute of Management, Russian Federation

autor

Alla Matuszak

• South Ural State Humanitarian Pedagogical University, Russian Federation

Bibliografia

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Identyfikatory

DOI

10.2478/ntpe-2018-0080