How to Improve Communication within an Organization? : the Relationship between Cultural Intelligence and Language Competence

• Autorzy: Miroslav Jurásek , Tomislav Potocký
• Języki publikacji: EN

Abstrakty

EN

Objective: This article deals with the effective functioning of an organization in the international context. It focuses on the two key aspects of the communication in this respects: cultural intelligence (CQ), the capacity to operate successfully in the multicultural setting, and the quality of internal communication; it is investigated whether CQ (and its components: metacognitive, cognitive, motivational and behavioural) are rather related to the number of foreign languages or the language proficiency a person (or an employee) knows (has).
Methodology: The sample of 132 undergraduate students of the English and Czech study programs at one private business university in the Czech Republic was used. The Spearman correlation coefficient, Chi-Square test for independence and the one-way ANOVA test (all of them conducted in the statistical program IBM SPSS Statistics 21) are calculated in the paper.
Findings: CQ depends on the quality (the level of proficiency) rather than the quantity (the number) of foreign language skills. This conclusion applies regardless of gender: our data did not confirm that language skills were gender-dependent.
Value Added: Recently a very fashionable cultural intelligence (CQ) construct has been explored in relation to a variety of variables and outputs. Nevertheless, insufficient attention has been given to the relationship between cultural intelligence and language competence so far; moreover, the research has brought contradictory results up to now. This study fills the actual knowledge gap.
Recommendations: It is shown that in terms of the effective functioning in a culturally unknown environment and with a restricted time to learn foreign languages, it is preferable to develop continuously one´s skills in lingua franca than parallel and more superficial studies of several languages. (original abstract)

Słowa kluczowe

EN

Communication; Intelligence; Cultural intelligence

PL

Komunikowanie; Inteligencja; Inteligencja kulturowa

• Czasopismo: Journal of Intercultural Management
• Rocznik: 2020
• Tom: 12
• Numer: nr 2
• Strony: 53--81

Twórcy

autor

Miroslav Jurásek

• University of Finance and Administration

autor

Tomislav Potocký

• University of Finance and Administration

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Identyfikatory

DOI

10.2478/joim-2020-0038