Warianty tytułu
Języki publikacji
Abstrakty
The paper introduces Robotic Process Automation (RPA), which is an emerging and cutting-edge conception of business processes automation, based on the notion of software robots or artificial intelligence workers. The paper is conceptual as it discusses the fundamentals behind this idea, synthesises the knowledge of technology, and presents it in a new context. It is based on the author's considerations and the literature review, which contributes to the insight into the basic understanding of RPA technology as well as systematises and clarifies RPA definitions, identifies market trends, formulates a set of predictions for further development of this technology, and highlights directions for future inquiry. Additionally, logical arguments are proposed for considering RPA as a technology that enables and advances digital transformation. Moreover, criteria are indicated for business processes suitable for RPA. Nowadays, the robotisation of business processes a s innovative technology is more often practically implemented than it is investigated by research. Published papers outline real examples of implemented cases of RPA technology in organisations that mainly represent service industries. These case studies allow identifying possible advantages and risks derived from RPA implementation. Recent studies also report benefits of the RPA application in terms of productivity, costs, service quality, and error reduction. Some authors propose the criteria for selecting processes suitable for automation and robotisation. This paper constitutes a foundation for new research aimed at filling knowledge gaps in this area. Responding to the call by van der Aalst, academic discourse on RPA must be initiated. (original abstract)
Słowa kluczowe
Rocznik
Numer
Strony
21--31
Opis fizyczny
Twórcy
autor
- Bialystok University of Technology, Poland
Bibliografia
- Anagoste, S. (2017). Robotic Automation Process - The next major revolution in terms of back office operations improvement. Proceedings of the 11th International Conference on Business Excellence, 676-686. doi: 10.1515/picbe-2017-0072
- Anagoste, S. (2018). Robotic Automation Process - The operating system for the digital enterprise. Proceedings of the 12th International Conference on Business Excellence, 54-69. doi: 10.2478/picbe-2018-0007
- Arindam, D. (2019). Robotic process automation: assessment of the technology for transformation of business processes. International Journal of Business Process Integration and Management, 9(3), 220-230. doi: 10.1504/IJBPIM.2019.100927
- Capgemini Consulting. (2016). Robotic Process Automation - Robots conquer business processes in back offices. Retrieved from https://www.capgemini.com/consulting-de/wpcontent/uploads/sites/32/2017/08/robotic-processautomation-study.pdf
- Dialani, P. (2019). 4 Robotic Process Automation Trends for 2020. Analytics Insight. Retrieved from https://www.analyticsinsight.net/4-robotic-process-automation-trends-for-2020/
- Ejdys, J. (2018). Building technology trust in ICT application at a university. International Journal of Emerging Markets, 13(5), 980-997. doi: 10.1108/IJo-EM-07-2017-0234
- Ejdys, J., Gudanowska, A., Halicka, K., Kononiuk, A., Magruk, A., Nazarko, J., Nazarko, Ł., Szpilko, D., & Widelska, U. (2019). Foresight in Higher Education Institutions: Evidence from Poland. Foresight and STI Governance, 13(1), 77-89. doi: 10.17323/2500-2597.2019.1.77.89
- Fung, H.P. (2014). Criteria, use cases and effects of information technology process automation (ITPA). Advances in Robotics and Automation, 3(3), 1-10.doi:10.4172/2168-9695.1000124
- Gadre, A., Jessel, B., & Gulati, K. (2017). Rethinking robotics? Take a step back. Retrieved from www.capco.com/-/media/CapcoMedia/Capco-Institute/Journal-46/JOURNAL46_full_web.ashx
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171597401
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.