Exploring Resistance Factors on the Usage of Hospital Information Systems From the Perspective of the Markus's Model and the Technology Acceptance Model

• Autorzy: Çiğdem Sıcakyüz , Oya Hacire Yüregir
• Języki publikacji: EN

Abstrakty

EN

Although information systems provide many benefits to the organization, many organizations are experiencing difficulties with the process of change. Resistance to change is one of the most considerable challenges in this phase. This study aimed to investigate the causes of resistance by healthcare personnel to IT in Adana Numune Hastanesi, which is a state-run hospital located in Adana, Turkey. The Technology Acceptance Model (TAM) was expanded by adding factors such as affective commitment, gender, and age. Logistic regression analysis was carried out on the research model through 291 collected survey data using SPSS (version 21). The overall percentage accuracy prediction was 55.3% for parameters of the initial model and 80.8% for the stepwise model after the third step. According to the results, while the factors "perceived usefulness of IT," "perceived ease of use of IT," and "affective commitment" were found to have an influence on the resistance of use of IT, demographic factors such as age, gender, position, and tenure were not related. Managers should create an environment for increasing staff commitment by including them in decision-making and process changing. Thus, not only could the manager use the organizations' resources productively, but also future change projects could be carried out effectively, roughly, and timely. Therefore, through its committed personnel, the hospital could sustainably compete with its competitors in the market and make more profit. (original abstract)

Chociaż systemy informacyjne zapewniają wiele korzyści, wiele organizacji ma trudności z procesem zmian. Odporność na zmiany jest jednym z największych wyzwań na tym etapie. Badanie to miało na celu zbadanie przyczyn oporności personelu medycznego na IT w Adana Numune Hastanesi, szpitalu państwowym w Adanie w Turcji. Model akceptacji technologii (TAM) został rozszerzony o czynniki, takie jak zaangażowanie afektywne, płeć i wiek. Analiza regresji logistycznej została przeprowadzona na modelu badawczym za pomocą 291 zebranych danych ankietowych przy użyciu SPSS (wersja 21). Ogólna procentowa prognoza dokładności wyniosła 55,3% dla parametrów modelu początkowego i 80,8% dla modelu krokowego po trzecim etapie. Zgodnie z wynikami, chociaż stwierdzono, że czynniki "postrzegana użyteczność IT", "postrzegana łatwość korzystania z IT" i "zaangażowanie afektywne" mają wpływ na odporność na korzystanie z IT, czynniki demograficzne, takie jak wiek, płeć, stanowisko nie były powiązane. Menedżerowie powinni stworzyć środowisko dla zwiększenia zaangażowania personelu poprzez włączenie ich w proces decyzyjny i zmianę procesu. W ten sposób menedżer mógłby nie tylko produktywnie wykorzystać zasoby organizacji, ale także przyszłe projekty zmian mogą być przeprowadzane skutecznie i terminowo. Dlatego dzięki zaangażowanemu personelu, szpital mógłby w sposób zrównoważony konkurować z innymi na rynku i osiągać większe zyski. (abstrakt oryginalny)

Słowa kluczowe

EN

Hospital service; Computer system; Resistance to changes; Change management

PL

Szpitalnictwo; Systemy informatyczne; Odporność na zmiany; Zarządzanie zmianami

• Czasopismo: Journal of Entrepreneurship, Management and Innovation (JEMI)
• Rocznik: 2020
• Tom: 16
• Numer: nr 2 Behavioral Determinants of Enterprise Development and Innovation
• Strony: 93--129

Twórcy

autor

Çiğdem Sıcakyüz

• Çukurova University, Turkey

autor

Oya Hacire Yüregir

• Çukurova University, Turkey

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DOI

https://doi.org/10.7341/20201624