Efficiency of Services in CEE Countries-Case Study of Poland and Belarus

• Autorzy: Elżbieta Skąpska , Ewa Rollnik-Sadowska
• Języki publikacji: EN

Abstrakty

EN

The aim of the paper is to identify determinants of the efficiency of service companies from two Central and Eastern European (CEE) countries4 -Poland and Belarus. These transition economies represent different economic and systemic conditions. That is why it is worth analyzing whether external conditions determine internal efficiency factors in service companies. In order to achieve that aim quantitative research was conducted among 305 Polish and Belarusian service enterprises. The research results presented significant differences in responses between the two countries. For Polish enterprises the main determinants of efficiency were above all connected with competent and skilled staff. Belarussian companies regarded as efficiency factors which determine the demand level by means of access toward foreign markets and possibilities of internationalization. It proves that CEECs are not homogeneous and they represent different levels of economic development as well as the different conditions of running a business.(original abstract)

Słowa kluczowe

EN

Case study; Effectiveness; Labour efficiency; Service quality assessment; Services

PL

Studium przypadku; Efektywność; Wydajność pracy; Ocena jakości usług; Usługi

• Czasopismo: Economics and Business Review
• Rocznik: 2020
• Tom: 6 (20)
• Numer: nr 4
• Strony: 118--133

Twórcy

autor

Elżbieta Skąpska

• Bialystok University of Technology, Poland

autor

Ewa Rollnik-Sadowska

• Bialystok University of Technlogy, Poland

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Identyfikatory

DOI

10.18559/ebr.2020.4.7