PL EN


Preferencje help
Widoczny [Schowaj] Abstrakt
Liczba wyników
2020 | 11 | nr 4 | 34--45
Tytuł artykułu

Consistency of DMAIC Phases Implementation on Six Sigma Method in Manufacturing and Service Industry: a Literature Review

Treść / Zawartość
Warianty tytułu
Języki publikacji
EN
Abstrakty
EN
High business competition demands business players to improve quality. The Six Sigma with DMAIC phases is a strategy that has proven effective in improving product and service quality. This study aims to find the consistency of DMAIC phases implementation and analyze the objective value in Six Sigma research. By using a number of trusted article sources during 2005 until 2019, this research finds that 72% research in manufacturing industry consistently implemented DMAIC roadmap especially in case study research type for problem-solving, while service industry pointed out the fewer number (60%). The causes of variations and defective products in the manufacturing industry are largely caused by a 4M 1E factor, while in service industry are caused by human behavior, and it's system poorness. Both manufacturing & service industry emphasized standardization & monitoring to control the process which aimed at enhancing process capability and organization performance to increase customer satisfaction. (original abstract)
Rocznik
Tom
11
Numer
Strony
34--45
Opis fizyczny
Twórcy
  • Mercu Buana University, Indonesia
  • Mercu Buana University, Indonesia
  • Buana Perjuangan University, Karawang, Indonesia
Bibliografia
  • Raman R.S., Basavaraj Y., Defect reduction in a capacitor manufacturing process through Six Sigma concept: a case study, Mgt. Sci. Let., 9, 253- 260, 2019.
  • Gryna F.M., Quality planning, and analysis, New York: McGraw-Hill, 1991.
  • Flifel A.F.A., Zakic N., Tornjanski A., Identification and selection of Six Sigma projects, Journal of Process Mgt. - New Tech. Int., 5, 2, 10-17, 2017.
  • Nagi K., Charmonman S., Applying Six Sigma techniques to improving the quality of eLearning courseware components - a case study, IEEE Int. Conference on Mgt. of Innovation & Tech., 275- 280, 2010.
  • Chang S.I., Yen D.C., Chou C.C., Wu H.C., Lee H.P. Applying Six Sigma to the management and improvement of production planning procedure's performance, Total Quality Mgt., 23, 3, 291-308, 2012.
  • Venkateswaran N., Padmanaban P.N., Impact of Six Sigma methodological practices in manufacturing unit - an experimental study, Arabian Journal of Business and Mgt. Review (Oman Chapter), 1- 11, 2018.
  • Srinivasan K., Muthu S., Devadasan S.R., Sugumaran C., Enhancement of sigma level in the manufacturing of furnace nozzle through DMAIC approach of Six Sigma: a case study, Production Planning & Control, 27, 10, 810-822, 2016.
  • Adeyemi Y., An analysis of Six Sigma at small vs. large manufacturing companies, University of Pittsburgh, Pennsylvania, USA, 2005.
  • Chang K.K., Wang F.K. Applying Six Sigma methodology to collaborative forecasting, Int. Journal of Advanced Mfg. Tech., 39, 9-10, 1033-1044, 2007.
  • Shokri A., Waring T.S., Nabhani F. Investigating the readiness of people in manufacturing SMEs to embark on Lean Six Sigma projects an empirical study in the German manufacturing sector, Int. Journal of Opr. & Production Mgt, 36, 8, 850-878, 2016.
  • Le Mahieu P.G., Nordstrum L.E., Cudney E.A., Six Sigma in education, Quality Assurance in Edu., 25, 1, 91-108, 2017.
  • Patton F., Does Six Sigma work in service industries?, Quality Progress, 38, 9, 55-60, 2005.
  • Anand R.B., Shukla S.K., Ghorpade A., Tiwari M.K., Shankar R. Six Sigma-based approach to optimize deep-drawing operation variables, Int. Journal of Production Research, 45, 10, 2365-2385, 2006.
  • Khawale Y.S., Jagdale S.C., Jambhalekar S.S., Kale S.S., Patil V.H. Implementation of Six Sigma methodology for piston rod manufacturing, Global Research and Dev. Journal for Eng., 2, 3, 14-18, 2017.
  • Jaffal M.S., Korkmaz I.H., ¨ Ozceylan E. Critical success factors for Six Sigma implementation in Gaziantep carpet companies, Industrial Eng. Let., 7, 2, 83-92, 2017.
  • Almasarweh M.S.Y., Rawashdeh A.M. The effect of using Six Sigma methodologies on the quality of health service: a field study at Prince Hashem hospital/city of Aqaba, Journal of Social Sci., 5, 3, 396-407, 2016.
  • More S.S., Pawar M.S., Implementation of QMS with ISO in the Indian Textile Industry for Improvement in Performance, Journal of Mechatronics and Intelligent Mfg., 3, 3/4, 155, 2011.
  • Purnama G.N.T., Gunanto, Sugengriadir R.M., Increasing the implementation of environmental management systems based ISO 14001 with the Six Sigma: case study method in a manufacturing industry, Int. Journal of Research in Eng., Sci. and Mgt., 2, 1, 103-106, 2019.
  • Kausik P., Khanduja D., DM make up water reduction in thermal power plant using Six Sigma DMAIC methodology, Journal of Sci. & Industrial Research, 67, 36-42, 2008.
  • Gerger A., Firuzan A.R. Use of Six Sigma method as a process improvement technique: a case study in aerospace industry, Academic Journal of Sci., 6, 1, 191-202, 2016.
  • Meteab A.A., The impact of adopting Six Sigma to improve total quality management practices applied study in Najaf cement plant, Int. Journal of Advance Research, Ideas and Innovations in Tech., 4, 5, 63-70, 2018.
  • García-Alcaraz J.L., Alor-Hernández G., Sánchez- Ramírez C., Jiménez-Macías E., Blanco-Fernández J., Latorre-Biel J.I., Mediating role of the Six Sigma implementation strategy and investment in human resources in economic success and sustainability, Sustainability 2018, 10, 1-21, 2018.
  • Pyzdek T. The Six Sigma handbook. USA: McGraw-Hill Companies, Inc., 2003.
  • Rana P., Kaushik P., Initiatives of Six-Sigma in an automotive ancillary unit: a case study, Mgt. Sci. Let., 8, 569-580, 2018.
  • Chakraborty A., Tan K.C., Case study analysis of Six Sigma implementation in service organizations, Business Process Mgt. Journal, 18, 6, 992-1019, 2012.
  • De Koning H., De Mast J., Ronald J.M.M.D., Vermaat T., Serge S., Generic Lean Six Sigma project definitions in financial services, Quality Mgt. Journal, QMJ, 15, 4, 32-45, 2008.
  • Rahman A., Shaju S.U.C., Sarkar S.K., Application of Six Sigma using Define Measure Analyze Improve Control (DMAIC) methodology in garment sector, Independent Journal of Mgt. &Production (IJM&P), 9, 3, 810-826, 2018.
  • Requeijo J.F.G., Abreu A.J.P.C.F., Calado J.M.F., Dias A.S.M.E., Six Sigma business scorecard approach to support maintenance projects in a collaborative context, Revista Produ¸cão e Desenvolvimento, 4, 1, 82-97, 2018.
  • Rajashekharaiah J., Six Sigma benchmarking of process capability analysis and mapping of process parameters, Journal of Opr. and Supply Chain Mgt., 9, 2, 60-71, 2016.
  • Nonthaleerak P., Hendry L., Exploring the Six Sigma phenomenon using multiple case study evidence, Int. Journal of Opr. & Production Mgt., 28, 3,279-303, 2008.
  • Sardeshpande A.K., Khairnar H.P., Application of Six Sigma in four wheeler platform truck with quality tools and techniques, Int. Journal of Eng. Dev. and Research, 2, 1, 126-134, 2014.
  • Venkatesh N., Sumangala C. , Success of manufacturing industries - role of Six Sigma, In MATEC Web of Conferences, 144, 05002, EDP Sci., 2018.
  • Rathilall R., Singh S., A Lean Six Sigma framework to enhance the competitiveness in selected automotive component manufacturing organizations, South African Journal of Economic and Mgt. Sci., 21, 1, 1-13, 2018.
  • Kumar C.S.C., Naidu N.V.R., Minimizing the eighth waste of Lean-absenteeism through Six Sigma methodology, IJQR, 6, 2, 113-118, 2012.
  • Ganguly K., Improvement process for rolling mill through the DMAIC Six Sigma approach, IJQR, 6, 3, 221-231, 2012.
  • Syafwiratama O., Hamsal M., Purba H.H., Reducing the nonconforming products by using the Six Sigma method: a case study of a polyester short cut fiber manufacturing in Indonesia, Mgt. Sci. Let. 7, 153-162, 2017.
  • Malek J., Desai D., Reducing rejection/rework in pressure die casting process by application of DMAIC methodology of Six Sigma, IJQR, 9, 4, 577-604, 2015.
  • Naidu N.V.R., Development of mathematical models for optimal preventive maintenance policy in steel industry: Six Sigma approach, IJQR, 5, 3, 179-185, 2011.
  • Gandhi S.K., Sachdeva A., Gupta A. Reduction of rejection of cylinder blocks in a casting unit: a Six Sigma DMAIC perspective, Journal of Project Mgt., 4, 81-96, 2019.
  • Kosieradzka A., Ciechanska O. Impact of enterprise maturity on the implementation of Six Sigma, MPER, 9, 3, 59-70, 2018.
  • Kumar P., Tewari P.C., Khanduja D., Six Sigma application in a process industry for capacity waste reduction: a case study, Mgt. Sci. Let., 7, 423-430, 2017.
  • Choi B., Kim J., Leem B.H., Lee C.Y., Hong H.K., Empirical analysis of the relationship between Six Sigma management activities and corporate competitiveness: focusing on Samsung group in Korea, Int. Journal of Opr. & Production Mgt., 32, 5, 528- 550, 2011.
  • John B., Areshankar A., Reduction of rework in bearing end plate using Six Sigma methodology: a case study, Journal of Applied Research on Industrial Eng., 5, 1, 10-26, 2018.
  • Chabukswar A.R., Jagdale S.C., Kuchekar B.S., JoshiV.D., Deshmukh G.R. Six Sigma: process of understanding the control and capability of ranitidine hydrochloride tablet, Journal of Young Pharmacists, 3, 1, 15-25, 2011.
  • Zasadzien M., Application of the Six Sigma method for improving maintenance processes - case study, Proceedings of the 6th ICORES, 314-320, 2017.
  • Indrawati S., Ridwansyah M., Manufacturing Continuous Improvement Using Lean Six Sigma: An Iron Ores Industry Case Application, Procedia Mfg., 4, 528-534, 2015.
  • Barbosa B., Pereira M.T., Silva F.J.G., Campilho R.D.S.G., Solving quality problems in tyre production preparation process: a practical approach, Procedia Mfg., 11, 1239-1246, 2017.
  • Morales S.N., Valles Ch A., Torres-Arg¨uelles V., Mart´ınez G.E., Hern´andez G.A., Six Sigma improvement project in a concrete block plant, Construction Innovation, 16, 4, 526-544, 2016.
  • Zhan W., A Six Sigma approach for the robust design of motor speed control using modeling and simulation, Int. Journal of Six Sigma and Competitive Advantage, 4, 2, 95-113, 2008.
  • Gajbhiye P.R., Waghmare A.C., Parikh R.H., Applications of Lean Six Sigma methodologies for improvement in industrial safety, Int. Journal for Innovative Research in Sci. & Tech., 3, 6, 168-175, 2016.
  • Rahman M.A., Talapatra S., Defects reduction in casting process by applying Six Sigma principles and DMAIC problem solving methodology (a case study), Int. Conference on Mechanical, Industrial and Materials Eng., Rajshahi, Bangladesh, 1-6, 2015.
  • El Hassani I., Benlaajili S., Nokra N., Optimization of the particle size distribution of white sugar using Six Sigma methodology, Int. Journal of Advance Eng. and Research Dev., 4, 9, 190-204, 2017.
  • Sokovic M., Pavletic D., Krulˇcic E., Six Sigma process improvements in automotive parts production, Journal of Achievements in Materials and Mfg. Eng., 19, 1, 96-102, 2006.
  • Hassan M.K., Applying Lean Six Sigma for waste reduction in a manufacturing environment, American Journal of Industrial Eng., 1, 2, 28-35, 2013.
  • More C.S., Nerkar A.A., Khonde R.V., Tilekar S., Study of application of Six Sigma of DMAIC in Dent Minimization in Gear Manufacturing, Global Research and Dev. Journal for Eng., 2, 6, 82-87, 2017.
  • Sławik D., Czop P., Król A., Wszołek G., Optimization of hydraulic dampers with the use of design for Six Sigma methodology, Journal of Achievements in Materials and Mfg. Eng., 43, 2, 676-683, 2010.
  • Prashar A., Towards cycle time reduction in manufacturing SMEs: Proposal and evaluation, Quality Eng., 30, 3, 469-484, 2018.
  • Hussain T., Jamshaid H., Sohail A., Reducing defects in textile weaving by applying Six Sigma methodology: a case study, Int. Journal Six Sigma and Competitive Adv., 8, 2, 95-104, 2014.
  • Deniz S., Çimen M., Barriers of Six Sigma in healthcare organizations, Mgt. Sci. Let., 8, 885- 890, 2018.
  • Narula V., Grover S., Application of Six Sigma DMAIC methodology to reduce service resolution time in a service organization, Accounting, 1, 1, 43-50, 2015.
  • Manchosu P., Nicolini G., Goretti G., De Rose F., Franceschini D., Ferrari C., Reggiori G., Tomatis S., Scorsetti M., Applying Lean Six Sigma methodology in radiotherapy: lessons learned by the breast daily repositioning case, Radiotherapy and Oncology, 1-6, 2018.
  • SahbazI., Taner M.T., Eliacik M., Kagan G., Erbas E., Enginyurt H., Deployment of Six Sigma Methodology to Reduce Complications in Intravitreal Injections, Int. Review of Mgt. and Marketing, 4, 2, 160-166, 2014.
  • Zhuo Z., Research on using Six Sigma management to improve bank customer satisfaction, Int. Journal of Quality Innovation, 5, 3, 1-14, 2019.
  • Omar A., Mustafa Z., Implementation of Six Sigma in service industry, JQMA 10, 2, 77-86, 2014.
  • Vijay S.A., Appraisal of student rating as a measure to manage the quality of higher education in India: an institutional study using Six Sigma model approach, IJQR,7, 3, 3-14, 2013.
  • Al Kuwaiti A. Application of Six Sigma methodology to reduce medication errors in the outpatient pharmacy unit: a case study from The King University Hospital, Saudi Arabia, IJQR, 10, 2, 267- 278, 2016.
  • Vijay S.A., Reducing and optimizing the cycle time of patients discharge process in a hospital using Six Sigma DMAIC approach, IJQR, 8, 2, 169-182, 2014.
  • Al Kuwaiti A., Subbarayalu A.V. Reducing patients' falls rate in an academic medical center (AMC) using Six Sigma 'DMAIC' approach, Int. Journal of Health Care Quality Assurance, 30, 4, 373-384, 2017.
  • Laureani A., Brady M., Antony J., Applications of Lean Six Sigma in an Irish hospital, Leadership in Health Services, 26, 4, 322-337, 2012.
  • Elbireer A., Le Chasseur J., Jackson B., Improving laboratory data entry quality using Six Sigma, Int. of Healthcare Quality Assurance, 26, 6, 496-509, 2011.
  • Ekinci C.G., Taner M.T., Erbas E. Integration of Six Sigma methodology to reduce complications in a private hemodialysis center, Int. Review of Mgt. and Marketing, 5, 1, 36-44, 2015.
  • Gijo E.V., Antony J., Hernandez J., Scaria J., Reducing patient waiting time in a pathology department using the Six Sigma methodology, Leadership in Health Service, 26, 4, 253-267, 2012.
  • Tetteh G., Improving learning outcome using Six Sigma methodology, Journal of Int. Edu. in Business, 8, 1, 18-36, 2014.
  • Kim D.S., Eliciting Success Factor of Applying Six Sigma in an Academic Library, Performance Measurement & Metrics, 11, 25-38, 2010.
  • Taner M.T., Sezen B., Atwat K.M., Application of Six Sigma methodology to a diagnostic imaging process, Int. Journal of Healthcare Quality Assurance, 25, 4, 274-290, 2011.
  • Southard P.B., Chandra C., Kumar S., RFID in healthcare: a Six Sigma DMAIC and simulation case study, Int. Journal of Healthcare Quality Assurance, 25, 4, 291-321, 2012.
  • Chow T., Downing C.G., A case for implementing Six Sigma improvement methodology in academia, [in:] Y. Guan and H. Liao [Eds], IIE Conference, Proceedings of Industrial and Systems Eng. Research, 1089-1097, 2014.
  • Cunha C., Dominguez C., A DMAIC project to improve warranty billing's operations: a case study in a Portuguese car dealer, Procedia Comp. Sci., 64, 885-893, 2015.
  • UrRehman H., Asif M., Aamir Saeed M.A., AkbarM. A., Awan M.U., Application of Six Sigma at cell site construction: a case study, Asian Journal on Quality, 13, 3, 212-233, 2012.
  • Chakraborty A., Tan K.C., Applying Six-Sigma in the service industry: a review and case study in call center services, IEEE Int. Conference on Mgt. Innovation and Tech., 728-732, 2006.
  • Kalra J., Kopargaonkar A., Quality improvement in clinical laboratories: a Six Sigma concept, Pathology and Lab. Medicine Open Journal, 1, 1, 11-20, 2016.
  • Gutiérrez-Gutiérrez L., Bustinza-Sánchez O.F., Barrales-Molina V., Six Sigma, absorptive capacity and organizational learning orientation, Int. Journal of Production Research, 50, 3, 661-675, 2012.
  • Nar R., Emekli D.I., The evaluation of analytical performance of immunoassay tests by using Six- Sigma method, Journal of Medical Biochemistry, 36, 4, 301-308, 2017.
  • Gunawan H., Karimah H., The Six Sigma approach for the development of accounting information system performance, Journal of Applied Acc. and Taxation, 2, 1, 15-21, 2017.
  • Kukreja A., Ricks J. M., Meyer J.A., Using Six Sigma for performance improvement in business curriculum: a case study, Int. Society for Performance Improvement, 48, 2, 9-25, 2009.
  • Zhang A., Luo W., Chia S.T., Sim Z.H., Lean and Six Sigma in logistics: a pilot survey study in Singapore, Int. Journal of Opr. & Production Mgt., 36, 11, 1-21, 2016.
  • Nayeri M.D., Rostami M., Effectiveness of Six Sigma methodology through BSC in banking industry, Journal of Asian Business Strategy, 6, 1, 13-21, 2016.
  • Vouzas F., Psychogios A., Tsironis L., The road towards Lean Six Sigma: sustainable success factors in service industry, Nan Yang Business Journal, 2, 1, 31-38, 2014.
  • Hung S.H., Wang P.C., Lin H.C., Chen H.Y., Su C.T., Integration of value stream map and healthcare Failure Mode and Effect Analysis into Six Sigma methodology to improve process of surgical specimen handling, Journal of Healthcare Eng., 6, 3, 377-398, 2015.
  • Khaidir N.A., Habidin N.F., Ali N., Shazali N.A., Jamaludin N.H., Six Sigma practices and organizational performance in Malaysian healthcare industry, IOSR-JBM, 6, 5, 29-37, 2013.
  • Bhale N.P., Srividhya P. K., Mariappan V., Sony M., Belokar V., Six Sigma in service: insights from hospitality industry, Int. Journal of Advanced Research in Sci. and Eng., 6, 2, 1-10, 2017.
  • Arcidiacono G., Pieroni A.The revolution Lean Six Sigma 4.0, Int. Journal on Advanced Sci. Eng. Information Tech., 8, 1, 141-149, 2018.
  • Gutiérrez-Gutiérrez L., De Leeuw S., Dubbers R., Logistics services and Lean Six Sigma implementation: a case study, Int. Journal of Lean Six Sigma, 7, 3, 324-342, 2016.
  • Sethi D., Naidu S., Ramesh S., Employee's knowledge and attitude towards the implementation of quality management systems with special reference to Six Sigma, Int. Journal of Advanced Research, 6, 4, 1331-1337, 2018.
  • Ongy E.E., Analysis of college enrollment system using Six-Sigma (DMAIC) methodology, Journal of Edu. and HR Dev., 4, 133-149, 2018.
  • Rehman K.V.S., Sharma A., Six Sigma application on call operation process: a study of the attendant console, Int. Journal of Mgt., Information Tech. and Eng., 2, 5, 29-40, 2014.
  • Furterer S.L., Applying Lean Six Sigma methods to reduce length of stay in a hospital's emergency department, Quality Eng., 30, 3, 389-404, 2018.
  • Pandey A., Strategically focused training in Six Sigma way: a case study, Journal of European Industrial Training, 31, 2, 145-162, 2016.
  • Psychogios P.G., Atanasovski J., Tsironis L.K., Lean Six Sigma in a service context a multi-factor application approach in the telecommunications industry, Int. Journal of Quality & Reliability Mgt., 29, 1, 122-139, 2012.
  • Prasad K.M., Sahu A.R., Shahare A., Optimization of service quality in ABC industry by using Six Sigma tool, Int. Journal for Sci. Research & Dev., 4, 11, 34-35, 2016.
  • Dave D.K., Six Sigma: a powerful tool for service processes, Int. Journal of Advance Eng. and Research Dev., 4, 8, 698-703, 2017.
  • George A., Joseph A.M., Kolencherry S., Kodath V.V., Menaka K., Duraisingh B., Sherief S.H., Shivakumar T., Application of Six Sigma DMAIC methodology to reduce medication errors in a major trauma care center in India, Indian Journal of Pharmacy Practice, 11, 4, 182-187, 2018.
Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171610013

Zgłoszenie zostało wysłane

Zgłoszenie zostało wysłane

Musisz być zalogowany aby pisać komentarze.
JavaScript jest wyłączony w Twojej przeglądarce internetowej. Włącz go, a następnie odśwież stronę, aby móc w pełni z niej korzystać.