Assessment of Quality Policy in the Social and Cultural Area of Selected Industrial Enterprises

• Autorzy: Michał Molenda
• Języki publikacji: EN

Abstrakty

EN

The objective of this article is to present the results of research concerning the assessment of the actually implemented Quality Policy in social and cultural area of selected industrial enterprises. In the first part of the article, the essence of the Quality Policy and its implicational meaning for the functioning of the enterprise in the scope of quality were described. What is more, the study also contains the problems associated with analyzing the quality policy. The main part of the article contains the results of research carried out in the years 2015-2019 among 166 industrial enterprises carrying out their activity in Poland. The objective of the research was the assessment of the actually implemented quality policy in the enterprises. The data was obtained on the basis of survey carried out among representatives of middle management in each enterprise. Statistical analysis of the results allowed to assess the quality policy in groups of enterprises depending on their size, management system and the so-called level of independence in management. (original abstract)

Słowa kluczowe

EN

Culture quality; Quality management; Integrated quality management systems; Total Quality Management (TQM); Industrial enterprises

PL

Kultura jakości; Zarządzanie jakością; Zintegrowane systemy zarządzania jakością; Zarządzanie przez jakość; Przedsiębiorstwo przemysłowe

• Czasopismo: Multidisciplinary Aspects of Production Engineering
• Rocznik: 2020
• Tom: 3
• Strony: 527--536

Twórcy

autor

Michał Molenda

• Silesian University of Technology, Poland

Bibliografia

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Identyfikatory

DOI

10.2478/mape-2020-0044