Trust and Knowledge Sharing a Critical Combination

• Autorzy: Joanna Olga Paliszkiewicz

Warianty tytułu

Zaufanie i dzielenie się wiedzą - krytyczna kombinacja

• Języki publikacji: EN

Abstrakty

EN

The concept of trust has become popular in public debate and academic analysis. In high-income countries this interest is associated with concern for the decline of trust in governments and professionals, and in developing countries has been prompted by debates around the motion of social capital. Trust has been identified as a major factor influencing such thing as capital investment, relationship marketing, cross-cultural communication, learning and various types of cooperation. Trust management becomes also very important inside organization. The study will present empirical research on trust and knowledge sharing. (original abstract)

Pojęcie zaufania stało się popularnym w debatach publicznych i analizach naukowych. W krajach wysoko rozwiniętych obserwuje się spadek zaufania do rządu i ekspertów w związku z czym prowadzone są publiczne kampanie mające na celu zwiększenie zaufania. Zaufanie jest uznawane jako czynnik, który wpływa np. na inwestycje, relacje między podmiotami na rynku, komunikację międzykulturową, pozyskiwanie wiedzy i różne rodzaje współpracy. Zarządzanie zaufaniem również stało się istotne wewnątrz organizacji. Zaufanie w organizacji wpływa na efektywność pracy, zaangażowanie pracowników i dzielenie się wiedzą. W artykule przedstawiono wyniki badań dotyczące zaufania i dzielenia się wiedzą. (abstrakt oryginalny)

Słowa kluczowe

EN

Trust; Knowledge management; Knowledge

PL

Zaufanie; Zarządzanie wiedzą; Wiedza

• Czasopismo: Studia i Materiały Polskiego Stowarzyszenia Zarządzania Wiedzą
• Rocznik: 2011
• Tom: 42
• Strony: 168--175

Twórcy

autor

Joanna Olga Paliszkiewicz

• Szkoła Główna Gospodarstwa Wiejskiego w Warszawie

Bibliografia

• [1] Anderson E., Weitz B., Determinants of Continuity in Conventional Industrial Dyads, Marketing Science, Vol. 8, No. 4, 1989, p. 310-323.
• [2] Anderson J.C., Narus J.A., A Model of Distributor Firm and Manufacturing Firm Working Partnerships, Journal of Marketing, Vol. 54, No. 1, 1990, p. 42-58.
• [3] Arrow K., The Limits of Organization. NY: Norton, 1974.
• [4] Aryee S.A., Budhwar P., Chen Z., Trust as a mediator of the relationship between organizational justice and organizational outcomes: Test of a social exchange model, Journal of Organizational Behavior, No. 23, 2002, 267-285.
• [5] Baum J. Rowley T.J., An Introduction, in Baum J (Ed.), Companion to Organizations, Blackwell Publishers, Oxford, 2002.
• [6] Bharadwaj N., Matsuno K., Investigating the antecedents and outcomes of customer firm transaction cost savings in a supply chain relationship, Journal of Business Research, No. 59, 2006, p. 62-72.
• [7] Chowdhury S., The role of affect- and cognitions-based trust in complex knowledge sharing, Journal of Managerial Issues, Volume: 17, Issue: 3, 2005, p. 310-326.
• [8] Constant D., Kieseler S., Sproulli L., What's Mine Is Ours, Or Is It? A Study of Attitudes About Information Sharing, Information Systems Research, Vol. 5, No. 4, 1994, p. 400-421.
• [9] Cook J., Wall T., New work attitude measures of trust, organizational commitment and personal need non-fulfilment, Journal of Occupational Psychology, Volume: 53, 1980, p. 39-52.
• [10] Cooper R., Winning at New Products, Perseus Publishing, New York, 2001.
• [11] Costigan R.D., Ilter S.S., Berman J.J., A multi-dimensional study of trust in organizations, Journal of Managerial Issues, No. 10, 1998, p. 303-317.
• [12] Doney P.M., Cannon J.P., An Examination of the Nature of Trust in Buyer-Seller Relationships, Journal of Marketing, Vol. 61, No. 1, 1997, p. 35-51.
• [13] Edgington T., Choi B., Henson K., Raghu T.S. Vinze A., Adopting Ontology to Facilitate Knowledge Sharing, Communications of the ACM, Vol. 47, No. 11, 2004, p. 85-90.
• [14] Gibbons D.E., Friendship and advice networks in the context of changing professional values, Administrative Science Quarterly, No. 49, 2004, p. 238-259.
• [15] Hislop D., Knowledge management in organization. A critical introduction. Oxford University Press Inc., New York 2005, p. 52.
• [16] Jensen M.C., Meckling W.H., Specific and General Knowledge and Organizational Structure, in Myers P.S. (Ed.), Knowledge Management and Organizational Design, Butterworth- Heinemann, New York, 1996.
• [17] Kelman H.C. Building trust among enemies: The central challenge for international conflict resolution, International Journal of Intercultural Relations, No. 29, 2005, p. 639-650.
• [18] Kim W., Mauborgne R., Procedural justice, strategic decision-making and the knowledge economy, Strategic Management Journal, 19, 1998, p. 323-338.
• [19] Kramer R., Trust and Distrust in Organization, Emerging Perspectives, Enduring Questions, Annual Review of Psychology, Vol. 50, No. 1, 1999, p. 569-598.
• [20] Lane C., Introduction: Theories and issues in the study of trust. In C. Lane & R. Bachman (Eds.), Trust within and between organizations, conceptual issues and empirical applications, Oxford University Press, Oxford, 1998, pp 1-30.
• [21] Lewis D.J., Weigert A., Trust as a social reality, Social Forces, Volume: 63, Issue: 4, 1985, p. 967-985.
• [22] Mayer R.C., Davis J.H., Schoormann F.D., An integrative model of organisational trust, Academy of Management Review, Volume: 20, 1995, p. 709-734.
• [23] McAllister D.J., Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations, Academy of Management Journal, Volume: 38, Issue: 1 1995, p. 24-59.
• [24] Misztal B.A., Trust in Modern Societies - The Search for the Bases of Social Order, Polity Press, New York, 1996.
• [25] Morgan R.M., Hunt S. D., The Commitment: Theory of Relationship Marketing, The Journal of Marketing, Vol. 58, No. 3, 1994, p. 20-38.
• [26] Nelson K., Cooprider J., The Contribution of Shared Knowledge to IS Group Performance, MIS Quarterly, Vol. 20. No. 4, 1996, p. 409-432.
• [27] Nooteboom B., Trust: Forms, foundations, functions, failures and figures. Cheltenham: Edward Elgar, 2002.
• [28] Olekalns M., Smith P.L., Moments in time: Metacognition, trust, and outcomes in dyadic negotiations, Personality and Social Psychology Bulletin, No. 31, 2005, p. 1696-1707.
• [29] Paliszkiewicz J.O., Organizational trust - a critical review of the empirical research, w: Proceedings of 2010 International Conference on Technology Innovation and Industrial Management, 16-18 June 2010 Pattaya, Thailand.
• [30] Putnam, R.D., Bowling alone - America's declining social capital, Journal of Democracy, Volume: 6, Issue: 1, 1995, p. 3-10.
• [31] Rousseau D.M., Sitkin S.B., Burt R.S., Camerer C., Not so different after all: A crossdiscipline view of trust, Academy of Management Review, No. 23, 1998, p. 393-404.
• [32] Six F.E., Building interpersonal trust within organizations: a relational signaling perspective, Journal of Management of Governance No. 11, 2007, p. 285-309.
• [33] Story J., Burnett E., Knowledge management initiatives: learning from failure, Journal of Knowledge Management, No. 4/2, 2000, p. 145-156.
• [34] Tapscott D., Ticoll D., The Naked Corporation, How the Age of Transparency Will Revolutionize Business, Viking Canada, Toronto, 2003.
• [35] Thomas J.C., Kellogg W.A. Erickson T., The Knowledge Management Puzzle: Human and Social Factors in Knowledge Management, IBM Systems Journal, Vol. 40, No. 4, 2001, p. 925-955.
• [36] Tiwana A., The Knowledge Toolkit, Pearson, Upper Saddle River, New Jersey, 2002.
• [37] Zalabak P.S., Ellis K., Winograd G., Organizational trust: What it means, why it matters. Organization Developmental Journal, No. 18, 2000, p. 35-49.
• [38] Zand D.E., The leadership triad, knowledge, trust and power, New York, Oxford University Press, 1997.
• [39] Zand D.E., Trust and Managerial Problem Solving, Administrative Science Quarterly, Vol. 17, No. 2, 1972, p. 229-239.
• [40] Zhang A.Y., Tsui A.S., Song L.J., Li Ch., Jia L., How do I trust thee? The employeeorganization relationship. Supervisory support, and middle manager trust in the organization, Human Resource Management, vol. 47, No. 1, 2008, p. 111-132.