End-to-End Servitization Model in Industry 4.0

• Autorzy: Ari Sivula , Ahm Shamsuzzoha , Emmanuel Ndzibah , Binod Timilsina
• Języki publikacji: EN

Abstrakty

EN

The purpose of servitization is to provide new business opportunities mainly to manufacturing companies. Companies strive to develop new services through utilizing servitization models, which are required to be applicable in several servitization scenarios. The main objective of this study is to propose a servitization model, known as "end-to-end servitization model" suitable for servitization purposes in companies. The model was developed based on several validated and commonly utilized service design models. Moreover, testing the validity of the model was implemented with the usability survey (usefulness, ease to use, easy of learning and satisfaction) with the Master's level students, while they were developing new services by utilizing the proposed model. The results of this study indicate that the proposed servitization model can be utilized in different organizations to provide new services. Furthermore, the model can be concluded as useful, easy to use, easy to learn and it is at a satisfactory level based on the empirical evidence. (original abstract)

Słowa kluczowe

EN

Industry 4.0; Servitization; Innovations in services

PL

Przemysł 4.0; Serwicyzacja; Innowacje w usługach

• Czasopismo: Management and Production Engineering Review
• Rocznik: 2022
• Tom: 13
• Numer: nr 1
• Strony: 89--98

Twórcy

autor

Ari Sivula

• Seinäjoki University of Applied Sciences, Finland

autor

Ahm Shamsuzzoha

• University of Vaasa, Finland

autor

Emmanuel Ndzibah

• University of Vaasa, Finland

autor

Binod Timilsina

• University of Vaasa, Finland

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Identyfikatory

DOI

10.24425/mper.2022.140879