Factors Affecting Project Performance in Emerging Construction Firms: a Moderated Mediation Model

• Autorzy: Nimra Afzal , Aamer Hanif
• Języki publikacji: EN

Abstrakty

EN

This research study explores the relationship between customer focus and the performance of construction projects undertaken by small companies. Additionally, process management in these companies has been studied as a mediator in explaining the relationship between customer focus and project performance. A moderated mediation model has been proposed to investigate the role of strategic planning and its effects on project outcomes. Data was gathered from 326 staff members working at different levels of management in some of Pakistan's emerging construction companies owned by young entrepreneurs. The study's findings revealed a positive relationship between customer focus and project performance mediated by process management. Moderation analysis indicates a significant relationship between process management and project performance when moderated by strategic planning. Constraints to the study have been identified, and suggestions for future research have been offered. (original abstract)

Słowa kluczowe

EN

Construction company; Costumer orientation; Process management; Strategic planning

PL

Przedsiębiorstwo budowlane; Orientacja na klienta; Zarządzanie procesami; Planowanie strategiczne

• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2022
• Numer: nr 1
• Strony: 113--124

Twórcy

autor

Nimra Afzal

• Air University, Pakistan

autor

Aamer Hanif

• Air University, Pakistan

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Identyfikatory

DOI

https://doi.org/10.2478/emj-2022-0010