The Impact of Crises Situations on the Development of Business Continuity Management during the Covid-19 Pandemic in Jordanian Hospitals

• Autorzy: Abdullah Alkhrabsheh , Maisoon Abo Murad , Sakher A. I. AL-Bazaiah , Mahmoud H. Alrabab'a , Marwan Muhammad AL-Nsour , Abdelruhman Abbas AL-Khrabsheh

Warianty tytułu

Wpływ sytuacji kryzysowych na rozwój zarządzania ciągłością działania w czasie pandemii COVID-19 w szpitalach Jordanii

• Języki publikacji: EN

Abstrakty

EN

In this paper, the researchers have investigated the effect of various crises on the development of the Business Continuity Management (BCM) process in Jordanian hospitals. They used the quantitative research design technique to fulfil all the study's objectives. After that, they also tested whether their hypothesised model could be used for developing the BCM. After distributing question-naires amongst the supervisors working in 7 private hospitals in Amman, Jordan, they collected all the data. Then, they carried analysed and sorted all the data using the SPSS software. The study results showed that the hospitals in Jordan were eager to maintain security and stability in the case of a crisis. Additional statistical tests presented evidence regarding the positive effect of different factors (such as external/ internal crises, natural disasters, operational and strategic risks, and the probability of recurrence of a crisis) on the BCM development in Jordanian hospitals. Here, the researchers have attempted to offer insights and knowledge to help practitioners, academicians and policymakers. (original abstract)

W niniejszym artykule zbadano wpływ różnych sytuacji kryzysowych na rozwój procesu zarządzania ciągłością działania (ang. Business Continuity Management, BCM) w jordańskich szpitalach. Wykorzystano technikę projektowania badań ilościowych. Przetestowano również, czy hipotetyczny model można wykorzystać do opracowania BCM. Dane, uzyskane w wyniku badania ankietowego przełożonych pracujących w 7 prywatnych szpitalach w Ammanie w Jordanii, zostały przeanalizowane za pomocą oprogramowania SPSS. Wyniki badania wykazały, że szpitale w Jordanii dbały o zachowanie bezpieczeństwa i stabilności na wypadek kryzysu. Dodatkowe testy statystyczne dostarczyły dowodów na pozytywny wpływ różnych czynników (takich jak kryzysy zewnętrzne/wewnętrzne, klęski żywiołowe, ryzyka operacyjne i strategiczne, prawdopodobieństwo ponownego wystąpienia kryzysu) na rozwój BCM w jordańskich szpitalach. Autorzy próbowali przedstawić spostrzeżenia i wiedzę, które mogą być pomocne praktykom, naukowcom i decydentom. (abstrakt oryginalny)

Słowa kluczowe

EN

Crisis situations; Crisis management; Hospital service; Pandemic; COVID-19; Private hospitals

PL

Sytuacje kryzysowe; Zarządzanie kryzysowe; Szpitalnictwo; Pandemia; COVID-19; Szpitale niepubliczne

• Czasopismo: Ekonomia i Środowisko
• Rocznik: 2022
• Numer: nr 1 (80)
• Strony: 84--108

Twórcy

autor

Abdullah Alkhrabsheh

• AL-Balqa Applied University, Jordan

autor

Maisoon Abo Murad

• AL-Balqa Applied University, Jordan

autor

Sakher A. I. AL-Bazaiah

• AL-Balqa Applied University, Jordan

autor

Mahmoud H. Alrabab'a

• AL-Balqa Applied University, Jordan

autor

Marwan Muhammad AL-Nsour

• AL-Balqa Applied University, Jordan

autor

Abdelruhman Abbas AL-Khrabsheh

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Identyfikatory

DOI

10.34659/eis.2022.80.1.422