Relationship quality as inter- organizational relationships feature

• Autorzy: Karina Sachpazidu , Patrycja Klimas , Sylwia Stańczyk

Warianty tytułu

Jakość relacji jako cecha relacji międzyorganizacyjnych

• Języki publikacji: EN

Abstrakty

EN

This study aims to recognize the specificity of relationship quality in an inter-organizational context, especially concerning its importance and feature type (first-order or second-order). Methodologically, this paper follows the qualitative approach, specifically 18 in-depth interviews were used to acquire the data from two groups of software development firms - 3 software developers and their 15 strategic partners (i.e., cooperators or coopetitors). Obtained results suggest that relationship quality plays a key role in inter-organizational relationships, including both their establishment and long-term exploitation. Moreover, it seems to be the second-order feature as directly resulting from partners' behaviors and actions undertaken under the relationship. As an original value, this paper introduces empirical findings of inter-organizational relationship quality in the software industry. In turn, using marketing and strategic management underpinnings, our study presents inter-organizational relationship quality in a different perspective than in quality management literature, where quality is usually presented as a first-order relational feature.(original abstract)

Celem niniejszego artykułu jest rozpoznanie specyfiki jakości relacji w kontekście międzyorganizacyjnym, zwłaszcza w odniesieniu do jej znaczenia oraz oznaczenia rodzajowego cechy (pierwszego lub drugiego rzędu). Pod względem metodycznym praca ma charakter jakościowy i eksploracyjny. W toku badań wykorzystano 18 wywiadów pogłębionych w celu uzyskania danych od dwóch grup firm tworzących oprogramowanie komputerowe w Polsce - 3 producentów oprogramowania i ich 15 partnerów strategicznych (tj. kooperantów lub koopetytorów). Wyniki badań sugerują, że jakość relacji odgrywa kluczową rolę w relacjach międzyorganizacyjnych, zarówno w ich nawiązywaniu, jak i długotrwałym wykorzystywaniu. Co więcej, wydaje się ona cechą drugiego rzędu (second-order feature), jako bezpośrednio wynikająca z podejmowanych w ramach relacji zachowań i działań partnerów. Oryginalną wartość empiryczną artykuł stanowią wyniki badań dotyczących jakości relacji międzyorganizacyjnych w branży oprogramowania. Z kolei, w ujęciu dotychczasowego dorobku marketingu relacyjnego oraz zarządzania strategicznego, opracowanie przedstawia jakość relacji międzyorganizacyjnych jako cechę drugiego rzędu.(abstrakt oryginalny)

Słowa kluczowe

EN

Quality research; Quality; Organizational relationships; Partner relationships; Cooperation

PL

Badanie jakości; Jakość; Relacje organizacyjne; Relacje partnerskie; Współpraca

• Czasopismo: Organizacja i Kierowanie
• Rocznik: 2022
• Numer: nr 1
• Strony: 115--129

Twórcy

autor

Karina Sachpazidu

• Wroclaw University of Economics and Business

autor

Patrycja Klimas

• Wroclaw University of Economics and Business

autor

Sylwia Stańczyk

• Wroclaw University of Economics and Business

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