The Operational Performance and Quality Aspects of Passenger Check-in Process at Regional Airports

• Autorzy: Michal Červinka , Hana Štverková
• Języki publikacji: EN

Abstrakty

EN

The authors deal with the airport check-in process and its operational performance and quality aspects. The topics are current due to the increase of the air traffic volume at regional airports caused mostly by low cost airlines. The demand for air transportation was caused by economic, social and political changes in Europe. The paper examines the performance of selected regional airports in Central Europe. The influence of increasing number of passengers in the technology and organization of passenger check-in process is also included. Authors deal with the impacts of these technological changes to operational and quality performance indicators. The paper published the findings of field research carried out at the selected regional airports in the Czech Republic of Passenger Check-in Process at Regional Airports. (original abstract)

Słowa kluczowe

EN

Air transport; Airports; Airports technical infrastructure; Customer service; Passenger transport

PL

Transport lotniczy; Porty lotnicze; Infrastruktura techniczna portów lotniczych; Obsługa klienta; Transport pasażerski

• Czasopismo: Logistyka i Transport
• Rocznik: 2014
• Tom: 22
• Strony: 29--36

Twórcy

autor

Michal Červinka

• Ostrava Business School, Czech Republic

autor

Hana Štverková

• VŠB - Technical University of Ostrava, Czech Republic

Bibliografia

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• Doganis, Rigas. Flying Off Course IV: Airline Economics and Marketing, 323p, New York 2010. ISBN 0-415-44737-2.
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• Jarach, David. Airport Marketing: Strategies to Cope with the New Millennium Environment, 137p, Aldershot 2005. ISBN 0-7546-4085-X.
• Kislingerová, Eva. Jak měřit výkonnost.[on line] 2013 [cit. 10. 8. 2013] Available on www http://www.businessinfo.cz/cs/clanky/jak-merit-vykonnost-podniku-casech-krize-2817.html