Robotic Process Automation (RPA) Adoption: A Systematic Literature Review

• Autorzy: Diogo António da Silva Costa , Henrique São Mamede , Miguel Mira da Silva
• Języki publikacji: EN

Abstrakty

EN

Robotic process automation (RPA) is a recent technology that has recently become increasingly adopted by companies as a solution for employees to focus on higher complexity and more valuable tasks while delegating routine, monotonous and rule-based tasks to their digital colleagues. The increased interest, reflected in the increasing number of articles regarding approaches and test cases, has triggered the necessity for a summary that could extract the more generalisable ideas and concepts about these software robots. This paper used a Systematic Literature Review (SLR) approach to find and synthesise information from articles obtained on this subject. This research identified the most general implementation approaches of successful RPA adoption cases, observed benefits, challenges commonly faced by organisations, characteristics that make processes more suitable for RPA, and research gaps in the current literature. The findings presented in this paper have two purposes. The first is to provide a way for companies and organisations to become more familiar with good practices regarding the adoption of robotic process automation. The second is to foster further research on the subject by complementing the current knowledge and proposing new paths for research. (original abstract)

Słowa kluczowe

EN

Robotic Process Automation (RPA); High-tech; Literature review; Systematic literature review

PL

Zrobotyzowana Automatyzacja Procesów; Nowe technologie; Przegląd literatury; Systematyczny przegląd literatury

• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2022
• Numer: nr 2
• Strony: 1--12

Twórcy

autor

Diogo António da Silva Costa

• Universidade de Lisboa, Portugal

autor

Henrique São Mamede

• Universidade Aberta, Portugal

autor

Miguel Mira da Silva

• Universidade de Lisboa, Portugal

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Identyfikatory

DOI

https://doi.org/10.2478/emj-2022-0012