The Impact of Workforce Skills on the Choice of Location of Enterprises from the Business Process Outsourcing/Shared Service Center Sector

• Autorzy: Tomasz Kijek , Katarzyna Budzyńska

Warianty tytułu

Wpływ umiejętności pracowników na decyzję lokalizacji przedsiębiorstw z sektora zewnętrznej obsługi biznesu / centrum usług wspólnych

• Języki publikacji: EN

Abstrakty

EN

Human capital consists of knowledge, skills, and competences innate or acquired by employees working in the organization. This article deals with the issue of the effect of human capital on the location decisions of enterprises from the BPO/SSC sector. We focused on two main components of human capital, i.e., soft skills and hard skills, which are crucial location factors for the BPO/SSC enterprises. The research instrument was the questionnaire containing questions regarding location factors of enterprises from the BPO/SSC sector. The research sample consisted of 58 enterprises. The principal component analysis and the linear regression were used to conduct analyses. Our findings show that only soft skills have the impact on the choice of location by offshoring companies.(original abstract)

Kapitał ludzki składa się z wiedzy, umiejętności i kompetencji wrodzonych lub nabytych przez pracowników pracujących w organizacjach. W niniejszym artykule poruszono tematykę dotyczącą wpływu kapitału ludzkiego na decyzje lokalizacyjne przedsiębiorstw z sektora BPO/SSC. Autorzy w skupili się na dwóch głównych komponentach kapitału ludzkiego, tj. umiejętnościach miękkich i twardych, które są kluczowymi czynnikami lokalizacyjnymi dla przedsiębiorstw z sektora BPO/SSC. Instrumentem badawczym był kwestionariusz zawierający pytania dotyczące czynników lokalizacyjnych przedsiębiorstw z sektora BPO/SSC. Próba badawcza składała się z 58 przedsiębiorstw. Do przeprowadzenia analiz wykorzystano analizę głównych składników i regresję liniową. Z ustaleń autorów wynika, że tylko umiejętności miękkie mają wpływ na wybór lokalizacji przez firmy offshoringowe.(abstrakt oryginalny)

Słowa kluczowe

EN

Human capital; Outsourcing; Employee skills; Offshoring; Location of activity

PL

Kapitał ludzki; Outsourcing; Umiejętności pracownicze; Offshoring; Lokalizacja działalności

• Czasopismo: Przegląd Prawno-Ekonomiczny
• Rocznik: 2022
• Numer: nr 2
• Strony: 59--78

Twórcy

autor

Tomasz Kijek

• Maria Curie-Sklodowska University in Lublin, Poland

autor

Katarzyna Budzyńska

• Maria Curie-Skłodowska University in Lublin, Poland

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Identyfikatory

DOI

https://doi.org/10.31743/ppe.13213