Czasopismo
Tytuł artykułu
Warianty tytułu
Języki publikacji
Abstrakty
In this study, Knowledge-Based View (KBV) and Theory of Technology in a Generic Customer Knowledge Management (CKM) Framework were assimilated to demonstrate the Organizational, Human and Technological antecedent factors that enable CKM processes to improve software product quality. A Theoretical CKM Framework was developed by extracting Human, Organizational and Technological factors from the literature, then, the "Technique for Order of Preference by Similarity to Ideal Solution" (TOPSIS) Multi-Criteria Decision Making (MCDM) method was applied to find the importance level of factors to CKM development in software companies. The weight and priority of factors were determined by 31 experts in enterprise software development companies. The results show that, from an expert viewpoint, CKM antecedent factors are categorized into high priority and low priority groups. Organizational factors such as "Customer Involvement", "Customer-Centric Culture" and "CKM Strategy Development" are high priority. (original abstract)
Czasopismo
Rocznik
Tom
Numer
Strony
291--297
Opis fizyczny
Twórcy
autor
- Mahallat Institute of Higher Education, Mahallat, Iran
autor
- Mahallat Institute of Higher Education, Mahallat, Iran
autor
- Sumy State University, Sumy, Ukraine
autor
- Sumy State University, Sumy, Ukraine
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Typ dokumentu
Bibliografia
Identyfikatory
Identyfikator YADDA
bwmeta1.element.ekon-element-000171662908