Perception of Quality in Healthcare Organizations : Introduction to the Issue

• Autorzy: Samir Ahmad Dit Al Hakim
• Języki publikacji: EN

Abstrakty

EN

Quality healthcare management is a critical aspect of ensuring that patients receive the best possible care. It involves a variety of processes and systems that work together to ensure that healthcare providers have the resources they need to provide high-quality care. This includes things like clinical protocols and guidelines, as well as more general management practices like financial planning and budgeting. In the point of view of doctors, nurses, and other healthcare staff, quality healthcare management is essential for providing the best possible care to patients. They rely on it to make sure that they have the necessary resources and support to do their jobs effectively. This includes things like access to the latest medical equipment and technology, as well as adequate staffing levels and training. Without these things, healthcare providers may struggle to deliever the best possible care to their patients. In general, healthcare providers tend to view quality healthcare management positively, as it helps to ensure that they have the resources and support they need to provide highuality care. However, there may be some challenges or areas of improvement that healthcare providers would like to see in the healthcare management system. For example, they may want to see more investment in new medical technologies or more flexible scheduling options to better meet the needs of patients. Ultimately, the goal of quality healthcare management is to ensure that patients receive the best possible care. Healthcare providers play a crucial role in achieving this goal by working together with healthcare management teams to identify and address any challenges or areas of improvement. (original abstract)

Słowa kluczowe

EN

Quality management; Quality of medical services; Health care protection; Health care

PL

Zarządzanie jakością; Jakość usług medycznych; Ochrona zdrowia; Opieka zdrowotna

• Czasopismo: Przegląd Ekonomiczny
• Rocznik: 2023
• Numer: nr 25
• Strony: 16--20

Twórcy

autor

Samir Ahmad Dit Al Hakim

• Wyższa Szkoła Bankowa, Poznan, Poland; Medical Laboratory Sciences University of Balamand, Beirut, Lebanon

Bibliografia

• Agency for Healthcare Research and Quality (2018), Patient-centered care, Retrieved from https://www.ahrq.gov/patient-centered-care/index.html, [retrieved: 10.03.2022].
• Aiken L.H., Sloane D.M., Bruyneel L., et al.(2016), Nurse staffing and education and hospital mortality in nine European countries: a retrospective observational study, "The Lancet", 387(10031), p. 1891-1899.
• Centers for Medicare & Medicaid Services (2024). Quality, safety & oversight group. Retrieved from https://www.cms.gov/About-CMS/Agency-Information/OMH/Quality-Safety-Oversight-Group
• Crosby P.B. (1979), Quality is Free: The Art of Making Quality Certain, New York: McGraw-Hill.
• Deming W.E. (1986), Out of the crisis, Cambridge, MA: MIT Center for Advanced Engineering Study.
• Donabedian A. (1980), The definition of quality and approaches to its assessment, "Explorations in Quality Assessment and Monitoring", vol. 1,, p. 1-22.
• Feigenbaum A.V. (1991), Total Quality Control (3rd ed.),. New York: McGraw-Hill.
• Institute for Healthcare Improvement (n.d.), Continuous Improvement Tools: PDSA.
• Institute of Medicine (US) Committee on Quality of Health Care in America (2001), Crossing the Quality Chasm: A New Health System for the 21st Century, National Academies Press (US).
• Institute of Medicine (2001), Crossing the Quality Chasm: A New Health System for the 21st Century, Washington DC: National Academy Press.
• Joint Commission (2022), Accreditation process, https://www.jointcommission.org/accreditation/, [retrieved: 10.03.2022].
• Joint Commission (2020), Standards and measurement,https://www.jointcommission.org/standards_information/, [retrieved: 10.03.2022].
• Joint Commission (2021), Quality improvement teams, https://www.jointcommission.org/quality_improvement_teams/, [retrieved: 10.03.2022].
• Juran J.M. & Gryna F.M. (1988), Juran's Quality Handbook (4th ed.), New York: McGraw-Hill.
• Kreps G.L., Neuhauser D., Harris L.R., & Larson, E.L. (2014), Patient-centered care: A review of the stateof-the-science, "Journal of General Internal Medicine", 29(6), p. 861-867.
• National Academies of Sciences, Engineering, and Medicine (2001), Crossing the Quality Chasm: A New Health System for the 21st Century, National Academies Press.
• Oakland J. (2003), Total Quality Management: Text, Cases and Readings (2nd ed.), London: Prentice Hall.
• Sackett D.L., Rosenberg W.M., Gray J.A. et al. (1996), Evidence based medicine: what it is and what it isn't, "BMJ: British Medical Journal", 312(7023), p. 71-72.
• Shanafelt T.D., Boone S., Tan L. et al.,(2016), Interventions to promote physician well-being and mitigate burnout: a systematic review, "Mayo Clinic Proceedings", 91(9), p.1292-1309.
• Sitzia, J. & Wood N.,1997), Patient satisfaction: a review of issues and concepts, "Social Science & Medicine", 44(8), p. 1303-1313.
• Walshe K. & Rundall T. (2001), Quality in Healthcare: Concepts and Practice, "Harvard Business Review Press".
• World Health Organization (2000), Guidelines for a quality management system for public health laboratories, Geneva: WHO.