Lean Management Implementation in Malaysian Public Sectors : Critical Success Factors and Performance Implications

• Autorzy: Zarifa Zulkeflee , Gusman Nawanir , Airin AbdulGhani
• Języki publikacji: EN

Abstrakty

EN

This study aims to investigate the effects of lean management implementation on public sector performance along with the critical success factors of its implementation. The cross-sectional quantitative survey collected 131 responses from public organisations in Malaysia selected through a stratified random sampling procedure. Data were analysed using the structural equation modelling (SEM) approach with SmartPLS 4 professional. Lean re- sources, lean culture, and lean knowledge management are critical success factors for implementing lean management in the Malaysian public sector. Subsequently, the holistic implementation of lean management will enhance their performance. This study provides a practical viewpoint for practitioners to understand and validate the potential benefits lean management can sustain if implemented with the critical success factors. As a result, practitioners and policymakers could use the insight from this study to tailor strategies for leveraging public sectors' performance in Malaysia. (original abstract)

Słowa kluczowe

EN

Lean management; Public sector; Key success factors

PL

Odchudzone zarządzanie; Sektor publiczny; Kluczowe czynniki sukcesu

• Czasopismo: Management Systems in Production Engineering
• Rocznik: 2023
• Tom: 31
• Numer: nr 2
• Strony: 197--207

Twórcy

autor

Zarifa Zulkeflee

• Universiti Malaysia Pahang

autor

Gusman Nawanir

• Universiti Malaysia Pahang

autor

Airin AbdulGhani

• Universiti Malaysia Pahang

Bibliografia

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Identyfikatory

DOI

10.2478/mspe-2023-0021