The office politics error as a new dimension in performance appraisal implementations: a case study and conceptual model in Malaysian financial sector

• Autorzy: Zulkiflee Dawood , Hosam Azat Elsaman , Mohd Rashdan Sallehuddin
• Języki publikacji: EN

Abstrakty

EN

Performance appraisal in human resource management is a function that evaluates employees' knowledge, skills, and abilities in executing their job. To assess this appraisal, the employees' key performance index (KPI) can be used. Recently, office politics has been indicated as an activity that may ruin employee-employer relationships and turn the office ecosystem unharmonious. The influence of organizational politics must be avoided during the performance appraisal process. This work depicted practical knowledge and theoretical gaps of the previous studies. Among them are leniency, straightness and stereotype behavior errors. This research was conducted to assess dimensions of organizational politics as one more error in the employee's performance appraisal. The presented study considered a questionnaire directed to 274 officers and clerical staffs who were selected randomly through proportionate stratified sampling method in one of the Malaysian government financial sectors located in Kuala Lumpur, Malaysia. In total 271 questionnaires were returned and used in this study. This work employed Questionnaire of Political Considerations in Performance Appraisal by using robust statistical techniques for testing and validating the results. This study has successfully extracted three reliable dimensions of politics in performance appraisal, namely acquiring benefit, human relations, and control. In addition, this work developed a new conceptual model together with a dynamic and practical recommendation for top management in this field used to avoid the extant error factors.(original abstract)

Słowa kluczowe

EN

Financial sector; Politics; Human Resources Management (HRM); Work effectiveness

PL

Sektor finansowy; Polityka; Zarządzanie zasobami ludzkimi; Efektywność pracy

• Czasopismo: Acta Innovations
• Rocznik: 2023
• Numer: nr 48
• Strony: 48--60

Twórcy

autor

Zulkiflee Dawood

• School of Business Management, College of Business, University Utara Malaysia

autor

Hosam Azat Elsaman

• School of Business Management, College of Business, University Utara Malaysia

autor

Mohd Rashdan Sallehuddin

• School of Business Management, College of Business, University Utara Malaysia

Bibliografia

• G. Dessler, Human Resource Management, Prentice Hall Inc., New Jersey. USA., 2005.
• Z. Daud, M. Mohd Isa, W. Wan Mohd Noor, Z. Zainol, Office Politics: The Reduction of Employees' Need for Power, "International Journal of Business and Social Science", 4 (2013) 29-35.
• Voon Li Qi, C.J. Qi, Talent Management Practices and Employee Engagement - A study in Malaysian GLCS, (2021) 01-30. file:///C:/Users/HP/Documents/BRM - Example - Talent Management- Voon and Cheong.pdf.
• Z. Daud, I. Saiful Azizi, S. Mohd Rashdan, A. Rusli, Office ecosystem: The effect of personal attribute on employees' perception on office politics, "International Journal of Innovation, Creativity and Change", 5 (2019) 502-513.
• A. Zauwiyah, H. Salleh , M. Junaini, Determinants of Environmental Reporting in Malaysia, "International Journal of Business Studies" 11 (2003) 69-90.
• S.A. Ismail, Z. Daud, A.F.A. Zaini, The influence of leadership in the relationship of perceived perception of organizational politics in islamic financial organization based at Malaysia, "Journal Pengurusan", 56 (2019).
• R. Othman, Organisational politics: The role of justice, trust and job ambiguity, "Singapore Management Review", 30 (2008) 43-53.
• O.J. Ladebo, Perceptions of organisational politics: Examination of a situational antecedent and consequences among Nigeria's extension personnel, "Applied Psychology", 55 (2006) 255-281. https://doi.org/10.1111/j.1464-0597.2006.00230.x.
• C.O. Ikemefuna, C.O. Chidi, Workers' Perception of Performance Appraisal in Selected Public and Private Organizations in Lagos Metropolis, Nigeria, "International Journal of Human Resource Studies", 2 (2012) 80. https://doi.org/10.5296/ijhrs.v2i3.2221.
• R.L. Dhar, Living with organizational politics: An exploration of employees' behavior, "Work", 40 (2011) 153-164. https://doi.org/10.3233/WOR-2011-1216.
• G.R. Ferris, K.M. Kacmar, Perceptions of organizational politics, "Journal of Management" 18 (1992) 93-116. https://doi.org/10.1177/014920639201800107.
• W.A. Hochwarter, L.A. Witt, K.M. Kacmar, Perceptions of organizational politics as a moderator of the relationship between conscientiousness and job performance, "Journal of Applied Psychology", 85 (2000) 472-478. https://doi.org/10.1037/0021-9010.85.3.472.
• A. Isa, H.I. Ibrahim, A.H. Jaaffar, N.L. Baharin, Talent management practices, perceived organizational support and employee retention: Evidence from Malaysian government-linked companies, "Global Business and Management Research: An International Journal", 10 (2018) 688-696. http://search.proquest.com.ezaccess.library.uitm.edu.my/docview/2159620684?accountid=42518.
• A.D. Minghat, S.S. Mustakim, Government-link Companies in the National Dual Training System Programme: An Analysis of Perception, Factors Constraints, and Resolution, in: Proceedings of the International Conference on Technology and Vocational Teachers (ICTVT 2017), Atlantis Press, Paris, France, 2017. https://doi.org/10.2991/ictvt-17.2017.51.
• B. Dalayga, M. Mohkber, S.Z.A. Rashid, Talent Shortage: Talent Development as a Tool to Thwart it Globally, "International Journal of Academic Research in Business and Social Sciences", 7 (2017). https://doi.org/10.6007/ijarbss/v7-i4/2908.
• C.O. Longenecker, Truth or consequences: Politics and performance appraisals, "Business Horizons", 32 (1989) 76-82. https://doi.org/10.1016/0007-6813(89)90043-8.
• Right Management (Hrsg.), Talent Management: Accelerating Business Performance. Global Trends, Challenges and Priorities, (2014).
• A.N. Kluger, A. DeNisi, The effects of feedback interventions on performance: A historical review, a metaanalysis, and a preliminary feedback intervention theory, "Psychological Bulletin", 119 (1996) 254-284. https://doi.org/10.1037/0033-2909.119.2.254.
• B. Getnet, T. Jebena, A. Tsegaye, The Effect of Employees' Fairness Perception on their Satisfaction Towards the Performance Appraisal Practices, "International Journal of Management and Commerce Innovation" 2 (2014) 174-210.
• N.M. Zin, S. Sulaiman, A. Ramli, A. Nawawi, Performance Measurement and Balanced Scorecard Implementation: Case Evidence of a Government-linked Company, "Procedia Economics and Finance", 7 (2013) 197-204. https://doi.org/10.1016/s2212-5671(13)00235-9.
• I. Hristov, R. Camilli, A. Mechelli, Cognitive biases in implementing a performance management system: behavioral strategy for supporting managers' decision-making processes, "Management Research Review", 45 (2022) 1110-1136. https://doi.org/10.1108/MRR-11-2021-0777.
• M.Z. Iqbal, S. Akbar, P. Budhwar, Effectiveness of Performance Appraisal: An Integrated Framework, "International Journal of Management Reviews", 17 (2015) 510-533. https://doi.org/10.1111/ijmr.12050.
• F.C. Lunenburg, Performance Appraisal: Methods and Rating Errors, "International Journal of Scholarly Academic Intellectual Diversity", 14 (2012) 1-9. https://pdfs.semanticscholar.org/75fc/23a334ffe6b299583a49b8538e8888d23daa.pdf.
• F. Boachie-Mensah, P. Awini Seidu, Employees' Perception of Performance Appraisal System: A Case Study, "International Journal of Business and Management", 7 (2012). https://doi.org/10.5539/ijbm.v7n2p73.
• I.H.A. Razak, S. Kamaruddin, I.A. Azid, Workforce competency model (WFCM): An empirical study in Malaysia of a model for maintenance workforce performance evaluation, "International Journal of Productivity and Performance Management", 61 (2011) 24-45. https://doi.org/10.1108/17410401211187499.
• C.H. Chang, C. Rosen, P. Levy, The relationship between perceptions of organizational politics and employee attitudes, strain, and behavior: A meta-analytic examination, "Academy of Management Journal", 52 (2009) 779-801. https://doi.org/10.5465/AMJ.2009.43670894.
• Z. Daud, S.A. Ismail, M.S. Rashdan, M.F. Husin, Office politics as an element in office ecosystem, "Social Science Research" 2018 (2018) 547-552. https://doi.org/10.32861/jssr.spi6.547.552.
• S.R. Robbins, Organizational behavior, 9th Editio, Prentice Hall International Inc., New Jersey. USA, 2001.
• C. Parker, Perceptions of organizational politics: An investigation of antecedents and consequences, "Journal of Management", 21 (1995) 891-912. https://doi.org/10.1016/0149-2063(95)90046-2.
• M. Sharabi, J. Simonovich, O. Arian, The Causes for Promotions According to Managers and Workers in High-Tech and Public Sectors, "International Journal Management and Business", 7 (2016) 34-56.
• P. Cappelli, M.J. Conyon, What Do Performance Appraisals Do?, "ILR Review", 71 (2018) 88-116. https://doi.org/10.1177/0019793917698649.
• A. Tziner, G.P. Latham, B.S. Price, R. Haccoun, Development and validation of a questionnaire for measuring perceived political considerations in performance appraisal, "Journal of Organizational Behavior", 17 (1996) 179-190. https://doi.org/10.1002/(SICI)1099-1379(199603)17:2<179::AID-JOB740>3.0.CO;2-Z.
• J.R. Edwards, Construct validation in organizational behavior research, in: J. Greenberg (Ed.), Organizational Behavior A Management Challenge , 2nd ed., Lawrence Erlbaum, Mahwah, NJ, 2003: pp. 311-354. https://doi.org/10.4324/9781410607379-18.
• D.J. Houston, Public-Service Motivation: A Multivariate Test, "Journal of Public Administration Research and Theory", 10 (2000) 713-727. https://doi.org/10.1093/oxfordjournals.jpart.a024288.
• R. V. Krejcie, D.W. Morgan, Determining Sample Size for Research Activities, "Educational and Psychological Measurement", 30 (1970) 607-610. https://doi.org/10.1177/001316447003000308.
• G.D. Hughes, Some Confounding Effects of Forced-Choice Scales, "Journal of Marketing Research", 6 (1969) 223. https://doi.org/10.2307/3149677.
• D.E. Roach, Diagnostic forced-choice scale for first line supervisors, "Personel Journal", 50 (1971) 226-230.
• G.W. King, An analysis of attitudinal and normative variables as predictors of intentions and behavior, "Speech Monographs", 42 (1975) 237-244. https://doi.org/10.1080/03637757509375899.
• E.D. Sisson, Forced Choice-The New Army Rating, "Personnel Psychology", 1 (1948) 365-381. https://doi.org/10.1111/j.1744-6570.1948.tb01316.x.
• B.D. Zumbo, C.O. Ochieng, The Effects of Various Configurations of Likert, Ordered Categorical, or Ratig Scale Data on the Ordinal Logistic Regression Pseudo R-squared Measure of Fit: The case of the cumulative logit model, Monte Carlo Stud. Stat. Proced. (2002) 18. http://www.educ.ubc.ca/faculty/zumbo/.
• H.J. Bernardin, Effect of Reciprocal Leniency on the Relation between Consideration Scores from the Leader Behavior Description Questionnaire and Performance Ratings, "Psychological Reports", 60 (1987) 479-487. https://doi.org/10.2466/pr0.1987.60.2.479.
• J.M.L. Poon, Effects of performance appraisal politics on job satisfaction and turnover intention, "Personel Review", 33 (2004) 322-334. https://doi.org/10.1108/00483480410528850.
• W.G. Zikmund, Business research methods, 7th editio, Thomson Learning, Ohio, 2003.
• J.F. Hair, W.C. Black, B.J. Babin, R.E. Anderson, Multivariate Data Analysis, 5th Editio, Pearson Education Limited, New Jersey, 2013.
• U. Sekaran, Research methods for business: A skill-building approach, John Wiley & Sons, Inc., New York, 1992.
• J.C. Sheridan, C. Ong, SPSS 18.0 for Windows: Analysis Without Anguish, John Wiley & Sons, Queensland, Australia, 2011.
• L.S. Meyers, G. Gamst, A.J. Guarino, Applied multivariate design and interpretation thousand oaks, Sage Publications, California, USA, 2006.
• B. Flury, F. Murtagh, A. Heck, Multivariate Data Analysis., 6th Editio, Pearson Education Inc., New Jersey, 1988. https://doi.org/10.2307/2007941.
• M.R. Draper, J. Jennings, A. Baron, Factor analysis and concurrent validity of a university counseling Center presenting problems checklist the University of Texas at Austin, Austin. TX. USA, 2003.
• A.B. Costello, J.W. Osborne, Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis, "Practical Assessment, Research & Evaluation", 10 (2005). https://doi.org/https://doi.org/10.7275/JYJ1-4868.
• Z. Daud, A. Saiful, M.R. Sallehuddin, The Effect of Personality on Office Politics Perception : An Experience from Malaysian Government Agencies, "International Journal Innovation Creativity Change", 15 (2021) 469-482.
• A. Drory, Perceived Political Climate and Job Attitudes, "Organization Studies", 14 (1993) 59-71. https://doi.org/10.1177/017084069301400105