Czynniki wpływające na proces zarządzania celami jakości. Wnioski z przeglądu istniejących teorii celów

• Autorzy: Marek Bugdol

Warianty tytułu

Factors Affecting the Process of Managing Quality Objectives. Conclusions from the Review of Existing Theories of Goals

• Języki publikacji: PL

Abstrakty

Cel: Celem niniejszego artykułu jest identyfikacja czynników mogących wpływać na proces zarządzania celami jakości. Projekt badania/metodyka badawcza/koncepcja: Dokonano przeglądu różnych teorii celów, aby na tej podstawie dokonać identyfikacji tych czynników psychospołecznych, które mają wpływ na proces zarządzania celami jakości. Zastosowany przegląd literatury był zgodny z procedurami badań prowadzonych w obszarze zarządzania i jakości. Wyniki/wnioski: Jeśli najwyższe kierownictwo przewiduje porażkę w realizacji celów, to może wyznaczać kolejne cele na niższym poziomie. Poziom trudności w realizacji celów jakości może zależeć od aspiracji osób zarządzających, od tego, na ile są one ambitne. Istotne znaczenie dla całego procesu zarządzania celami mają cechy osobiste, takie jak wytrwałość w dążeniu do celów, umiejętność pokonywania przeszkód, barier. Ograniczenia: Przegląd literatury nie jest doskonałym sposobem pozyskiwania informacji. Opisywane teorie były weryfikowane w różnych organizacjach, różnych kulturach. Nie wszystkie teorie doczekały się badań w obszarze zarządzania jakością. Zastosowanie praktyczne: Wyniki przeglądu literatury mogą być przydatne do doskonalenia procesów zarządzania celami jakości. Oryginalność/wartość poznawcza: W zarządzaniu jakością najczęściej wykorzystuje się teorię zarządzania przez cele. Niewielka jest natomiast wiedza dotycząca możliwości zastosowania innych, mniej znanych teorii. (abstrakt oryginalny)

EN

Purpose: The purpose of this article is to identify factors that may affect the process of managing quality objectives. Design/methodology/approach: Various theories of goals were reviewed to identify those psychosocial factors that influence the process of managing quality goals. The applied literaturę review procedurę was consistent with the procedures of research conducted in the area of management and quality. Findings/conclusions: If top management anticipates failure in achieving goals, they can set further goals at a lower level. The level of difficulty in achieving quality goals may depend on the aspirations of the managers, on how ambitious they are. Personal features, such as perseverance in pursuing goals, the ability to overcome obstacles and barriers, are of great importance to the entire goal management process. Research limitations: A literaturę review is not a perfect way to obtain information. The theories described have been verified in different organizations and different cultures. Not all theories have been researched in the field of quality management. Practical implications: The results of literaturę review can be useful for improving the quality management processes. Originality/value: The management by objectives theories are most often used in quality management. However, little is known about the possibility of using other, less known theories. (original abstract)

Słowa kluczowe

PL

Jakość; Proces zarządzania; Zarządzanie przez cele

EN

Quality; Management process; Management by objectives

• Czasopismo: Problemy Jakości
• Rocznik: 2023
• Numer: nr 3
• Strony: 19--24

Twórcy

autor

Marek Bugdol

• Uniwersytet Jagielloński

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Identyfikatory

DOI

10.15199/46.2023.3.3