Zaufanie jako niezbędny element funkcjonowania organizacji

• Autorzy: Marta Schwabe

Warianty tytułu

Trust as an essential factor in organizational performance

• Języki publikacji: PL

Abstrakty

Zaufanie było i jest przedmiotem licznych badań w dziedzinie zarządzania. Jest ono wskazywane jako wartość i istotny czynnik sukcesu organizacji. Obecnie, ze względu na dynamiczne zmiany zachodzące w otoczeniu biznesowym oraz sposobie realizacji zadań przez organizacje (np. praca zdalna, nowe elastyczne formy zatrudniania czy rosnące znaczenie technologii), zaufanie zyskuje na znaczeniu w kontekście efektywności prowadzenia działalności. Celem niniejszego opracowania jest wskazanie różnic definicyjnych odnoszących się do pojęcia zaufania oraz wyodrębnienie i usystematyzowanie czynników sprzyjających budowaniu zaufania w wymiarze inter- oraz intraorganizacyjnym. W toku analizy dokonano przeglądu dorobku teoretycznego oraz wybranych badań empirycznych odnoszących się do zaufania, zarówno w ramach sieci międzyorganizacyjnej (zaufanie interorganizacyjne), jak i w ramach poszczególnych organizacji (zaufanie intraorganizacyjne). W artykule wykazano również zasadność dalszych badań nad zaufaniem w obszarach, które zyskują obecnie na znaczeniu, w szczególności takich jak zaufanie w ramach zespołów wirtualnych oraz zespołów zróżnicowanych kulturowo.(abstrakt oryginalny)

EN

Trust is and has been a subject of multiple research projects in management. It is being stated to be an organizational value and vital element of organizational success. Currently, due to dynamic changes in business environment and changes in the way organizations operate (for example virtual work, new flexible forms of employment, or increasing importance of technology), trust has been gaining in importance in efficient management of organizations. The goal of this paper is to describe differences in definitions of trust and to elaborate on trust factors which enhance emergence of trust outside and inside an organization. In the course of this analysis both trust theories, as well as empirical research about trust have been reviewed, both in terms of intercompany network (interorganizational trust) as well as in terms of internal aspects (intraorganizational trust). A need for further research has been also discussed in this paper, especially in the areas which currently gain in its importance, for example trust in virtual teams or in culturally diverse teams.(original abstract)

Słowa kluczowe

PL

Zaufanie; Przedsiębiorstwo; Zaufanie organizacyjne

EN

Trust; Enterprises; Organizational trust

• Czasopismo: Studia i Prace Kolegium Zarządzania i Finansów / Szkoła Główna Handlowa
• Rocznik: 2023
• Numer: z. 189
• Strony: 113--131

Twórcy

autor

Marta Schwabe

• Szkoła Główna Handlowa w Warszawie

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Identyfikatory

DOI

https://doi.org/10.33119/SIP.2023.189.7