Strategic Balancing of Exploitation and Exploration in a Shared Service Center: a Research Study Oon Process-Project Organization Relationship

• Autorzy: Emilia Dobrowolska , Piotr Sliż
• Języki publikacji: EN

Abstrakty

EN

Purpose: This paper explores the challenge of balancing exploitation and exploration in finance shared service center (SSC) from a process-project organization perspective. The study aims to identify strategies for achieving ambidexterity in German SSC and emphasizes the role of process-project oriented organization in facilitating this balance.

Design/methodology/approach: A case study approach was used to analyze SSC in a large multinational organization employing over 600 people. Interviews with 10 managers, team leaders and experts, as well as an analysis of organizational structures, process architecture and projects documentation were conducted to gather data.

Findings: The study found that successful ambidexterity in SSC requires a contextual approach that considers both process and project management, with an emphasis on collaboration and knowledge sharing. Dynamic capabilities such as agility and adaptability were also found to be crucial in achieving a balance between exploitation and exploration.

Research limitations: The study's findings are limited to a single SSC in a large multinational organization, and the generalizability of the results may be constrained.

Practical implications: The paper provides insights into the challenges and opportunities for achieving ambidexterity in SSC and offers practical recommendations for managers seeking to achieve this balance in their organizations.

Originality/value: This study contributes to the literature on achieving ambidexterity in SSCs by providing a process-project organization perspective and highlighting the importance of dynamic capabilities in balancing exploitation and exploration. The results presented represent a continuation of the study carried out at the same SSC in 2021.(original abstract)

Słowa kluczowe

EN

International enterprise; Process management; Project management; Shared services

PL

Przedsiębiorstwo międzynarodowe; Zarządzanie procesami; Zarządzanie projektem; Centra usług

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Numer: z. 177 Nowoczesność przemysłu i usług = Modernity of industry and services
• Strony: 129--148

Twórcy

autor

Emilia Dobrowolska

• University of Gdańsk, Poland

autor

Piotr Sliż

• University of Gdańsk, Poland

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Identyfikatory

DOI

10.29119/1641-3466.2023.177.8