Platform-based Support for AI Uptake by SMEs : Guidelines to Design Service Bundles

• Autorzy: Bartłomiej Gladysz , Davide Matteri , Krzysztof Ejsmont , Donatella Corti , Andrea Bettoni , Rodolfo Haber Guerra
• Języki publikacji: EN

Abstrakty

EN

Purpose - Manufacturing small and medium-sized enterprises (SMEs) have already noticed the tangible benefits offered by artificial intelligence (AI). Several approaches have been proposed with a view to support them in the processes entailed in this innovation path. These include multisided platforms created to enable the connection between SMEs and AI developers, making it easier for them to network each other. While such platforms are complex, they facilitate simultaneous interaction with several stakeholders and reaching out to new potential users (both SMEs and AI developers), through a collaboration with supporting ecosystems such as digital innovation hubs (DIHs).

Design/methodology/approach - Mixed methods were used. The literature review was performed to identify the existing approaches within and outside the manufacturing domain. Computer-assisted telephonic (in-depth) interviewing , was conducted to include perspectives of AI platform stakeholders and collect primary data from various European countries.

Findings - Several challenges and barriers for AI platform stakeholders were identified alongside the corresponding best practices and guidelines on how to address them.

Originality/value - An effective approach was proposed to provide support to the industrial platform managers in this field, by developing guidelines and best practices on how a platform should build its services to support the ecosystem.
(original abstract)

Słowa kluczowe

EN

Artificial intelligence; Small business; Innovations; Digitization

PL

Sztuczna inteligencja; Małe i średnie przedsiębiorstwa; Innowacje; Cyfryzacja

• Czasopismo: Central European Management Journal
• Rocznik: 2023
• Tom: 31
• Numer: nr 4
• Strony: 463--478

Twórcy

autor

Bartłomiej Gladysz

• Warsaw University of Technology, Poland

autor

Davide Matteri

• University of Applied Sciences and Arts of Southern Switzerland, Switzerland

autor

Krzysztof Ejsmont

• Warsaw University of Technology, Poland

autor

Donatella Corti

• University of Applied Science and Arts of Southern Switzerland, Switzerland

autor

Andrea Bettoni

• University of Applied Science and Arts of Southern Switzerland, Switzerland

autor

Rodolfo Haber Guerra

• Centro de Automática y Robótica, Madrid, Spain

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Identyfikatory

DOI

10.1108/CEMJ-08-2022-0096