Work-Related Stress Experienced by Tour Guides

• Autorzy: Gülşah Akkuş , Aytuğ Arslan
• Języki publikacji: EN

Abstrakty

EN

Work-related stress (WRS) is stress caused or exacerbated by work. As 'maestro', tour guides (TGs) perform a variety of tasks within and outside the job description. Tour guides inevitably feel stress due to the demands from various parties. This study focuses on WRS of TGs and contributes to the literature by identifying stress factors from the perspective of TGs. According to the explanatory sequential design frame, a quantitative study was conducted with 90 participants, followed by a qualitative one with 16. From the five categories extracted through content analysis, to understand the relationship between WRS and work-related ill health (WRIH), WRIH-type and WRIH-reason were further analyzed. Findings show that WRS accounts for 15% of all the health problems of TGs. Unsafe conditions (UCs) are responsible for much of the stress experienced, while harassment, bullying and mobbing (HBM) from customers, shopkeepers, drivers and travel agents is the main stressor. (original abstract)

Słowa kluczowe

EN

Occupational stress; Health and safety at work; Tourist guides; Customer behaviour; Working condition

PL

Stres zawodowy; Bezpieczeństwo i higiena pracy; Przewodnicy turystyczni; Zachowania klientów; Warunki pracy

• Czasopismo: Turyzm
• Rocznik: 2023
• Tom: 33
• Numer: z. 2
• Strony: 95--110

Twórcy

autor

Gülşah Akkuş

• Izmir Katip Celebi University, Turkey

autor

Aytuğ Arslan

• Izmir Katip Celebi University, Turkey

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Identyfikatory

DOI

https://doi.org/10.18778/0867-5856.33.2.08