Towards Integration of Business Process Management and Knowledge Management. IT Systems' Perspective

• Autorzy: Agnieszka Bitkowska , Beata Detyna , Jerzy Detyna
• Języki publikacji: EN

Abstrakty

EN

The processes of globalisation, the ongoing threat of the COVID-19 epidemic, the continuing war in Ukraine, and constantly emerging new technological solutions require organisations to adapt to changes constantly. Meanwhile, implemented business process management (BPM) often fails to integrate processes and knowledge resources. The awareness of the IT systems' role in management processes is still lacking. These premises influenced the implementation of the main research goal to identify the approach of Polish private and public enterprises and various industries to the BPM integration with knowledge management (MK) in the context of using new information technologies. The presented research results justify the usefulness of building relationships between the process and knowledge resources under dynamically changing conditions using IT systems. The diagnostic survey results confirmed the key importance of developing such BPM and MK elements as evidence-based decisions, strategic goals, measurement systems, databases, digital innovations, and IT use for data processing. The presented material can support managers of various organisation types in decision-making processes by fully understanding the IT systems' role and potential in process and knowledge management. Also, the article's implications are a source of guidelines, helping organisations to implement management systems based on modern technologies. The value of the publication is a wide range of respondents: 107 large, medium, small, and micro-enterprises operating in Poland. The article's research results also concern economic activities such as production, logistics, transport, banking, insurance, IT, telecommunications/media, public administration, healthcare/pharmaceuticals, consulting, energy, and construction. (original abstract)

Słowa kluczowe

EN

Business Process Management (BPM); Knowledge management; Knowledge resources; Innovations; Information Technology (IT); Computer system; Integrated management

PL

Zarządzanie procesami biznesowymi; Zarządzanie wiedzą; Zasoby wiedzy; Innowacje; Technologia informacyjna; Systemy informatyczne; Zarządzanie zintegrowane

• Czasopismo: Engineering Management in Production and Services
• Rocznik: 2023
• Numer: nr 4
• Strony: 34--52

Twórcy

autor

Agnieszka Bitkowska

• Warsaw University of Technology

autor

Beata Detyna

• The Angelus Silesius University of Applied Sciences

autor

Jerzy Detyna

• Wrocław University of Science and Technology

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Identyfikatory

DOI

https://doi.org/10.2478/emj-2023-0027