Joint Practices of Green IT and Quality Management and Their Influence on Logistics Performance

• Autorzy: Marta Kadłubek
• Języki publikacji: EN

Abstrakty

EN

Purpose: The paper aims to investigate the joint management practices within green Information Technology (IT) and quality management, and to explore the implications of this amalgamation on the logistics performance of freight transport enterprises. Furthermore, the study examines the mediating influences of logistics customer service performance and environmental management on the relationship between the joint adoption of green IT practices, quality management, and the logistics performance of the companies.

Design/methodology/approach: The research utilized a dataset comprising 278 enterprises operating in the Polish freight transport sector, conducted through a CATI survey employing a structured questionnaire. Initially, a confirmatory factor analysis (CFA) was employed to assess the adequacy of the conceptual model, evaluating whether the constructs in the study adequately represented the observed data. Subsequently, a structural equation modelling (SEM) approach was applied to investigate the hypothesized relationships among the constructs.

Findings: This study investigates the impacts of combined management practices: the integration of green Information Technology practices and quality management practices, on the performance of logistics operations. Within the results of the research, two significant trends are identified: the mediating roles played by logistics customer service performance and environmental management. These factors are found to influence the relationship between the integrated adoption of green IT practices and quality management, and the overall performance of logistics operations within the enterprises.

Originality/value: This research endeavour has undertaken a contribution to enhancing comprehension regarding the determinants that shape the decision-making process for integrating diverse management practices with technological support.(original abstract)

Słowa kluczowe

EN

Management practice; Information and Communication Technology (ICT); Quality management; Logistics customer service; Green logistics

PL

Praktyka zarządzania; Technologie informacyjne i telekomunikacyjne; Zarządzanie jakością; Logistyczna obsługa klienta; Zielona logistyka

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Numer: z. 177 Nowoczesność przemysłu i usług = Modernity of industry and services
• Strony: 283--311

Twórcy

autor

Marta Kadłubek

• Czestochowa University of Technology, Poland

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Identyfikatory

DOI

10.29119/1641-3466.2023.177.16