Bankers' Job Stress, Job Performance, and Job Commitment Trajectories During the COVID-19 Pandemic

• Autorzy: Sanjoy Kumar Roy , Md. Rahat Khan , Nazrul Islam Shanto
• Języki publikacji: EN

Abstrakty

EN

PURPOSE: The global COVID-19 pandemic has profoundly impacted multiple sectors across industries and regions, including medical services, financial institutions, and others. The escalating global pandemic in both emerging and developed nations has resulted in the implementation of stringent lockdown measures and unparalleled disruptions to economic activities. Consequently, individuals have become accustomed to relying on banking operations as a routine aspect of their lives, regardless of the circumstances. Learning how bankers engage with customers in response to the given circumstances would be intriguing. Hence, the study aimed to unearth the relationship between bankers' job stress, job performance, and job commitment, as well as the stress-based job performance and its impact on job commitment during the second to third wave of the COVID-19 pandemic in an emerging market. METHODOLOGY: A number of 287 data (response rate 71.75 percent) were collected by online platforms due to the COVID-19 pandemic through the simple random sampling technique. The exploratory factor analysis, confirmatory factor analysis, and structural equation modeling were run to test the proposed research framework with the help of MS Excel 2007, SPSS 22.0, and AMOS 23.0. FINDINGS: The findings showed that bankers' work-related stress has a positive impact on job performance but no relationship with job commitment; acute stress has a negative impact on job commitment but no significant relationship with job performance; and stress-based job performance has a significant positive impact on job commitment during the COVID-19 pandemic. IMPLICATIONS: The outcomes of this study provide value to the field of behavioral science by introducing the phenomena of COVID-19 in the context of bankers and emerging economies. The demographic variables and the revealed relationships of bankers' job stress, job performance, and job commitment trajectories would help policymakers rethink stress management practices and policy building in the bank job and the long-term relationship building with their existing employees. ORIGINALITY AND VALUE: The novelty of the research is the COVID-19 phenomenon and an emerging economy's bankers' context. (original abstract)

CEL: Globalna pandemia COVID-19 wywarła głęboki wpływ na wiele sektorów w różnych branżach i regionach, w tym usługi medyczne, instytucje finansowe i inne. Eskalacja globalnej pandemii, zarówno w krajach wschodzących, jak i rozwiniętych, doprowadziła do wdrożenia rygorystycznych środków blokujących i niezrównanych zakłóceń w działalności gospodarczej. W rezultacie jednostki przyzwyczaiły się do polegania na operacjach bankowych jako rutynowym aspekcie ich życia, niezależnie od okoliczności. Intrygujące byłoby poznanie, w jaki sposób bankierzy reagują na klientów w danych okolicznościach. Dlatego badanie miało na celu ujawnienie związku między stresem zawodowym bankierów, wydajnością pracy i zaangażowaniem w pracę, a także wydajnością pracy opartą na stresie i jej wpływem na zaangażowanie w pracę podczas drugiej i trzeciej fali pandemii COVID-19 na wschodzący rynek. METODOLOGIA: Szereg 287 danych (wskaźnik odpowiedzi 71,75 procent) zostało zebranych przez platformy internetowe w związku z pandemią COVID-19 za pomocą prostej techniki losowego doboru próby. Przeprowadzono eksploracyjną analizę czynnikową, potwierdzającą analizę czynnikową i modelowanie równań strukturalnych w celu przetestowania proponowanych ram badawczych za pomocą MS Excel 2007, SPSS 22.0 i AMOS 23.0. WYNIKI: Wyniki pokazały, że stres związany z pracą bankierów ma pozytywny wpływ na wydajność pracy, ale nie ma związku z zaangażowaniem w pracę; ostry stres ma negatywny wpływ na zaangażowanie w pracę, ale nie ma istotnego związku z wydajnością pracy; a wyniki pracy oparte na stresie mają znaczący pozytywny wpływ na zaangażowanie w pracę podczas pandemii COVID-19. IMPLIKACJE: Wyniki tego badania wnoszą wartość do dziedziny nauk behawioralnych, przedstawiając zjawisko COVID-19 w kontekście bankierów i gospodarek wschodzących. Zmienne demograficzne i ujawnione zależności między stresem w pracy bankierów, wynikami pracy i trajektoriami zaangażowania w pracę pomogłyby decydentom przemyśleć praktyki zarządzania stresem i tworzenie polityki w pracy w banku oraz budowanie długoterminowych relacji z ich obecnymi pracownikami. ORYGINALNOŚĆ I WARTOŚĆ: Nowością badań jest zjawisko COVID-19 i kontekst bankierski wschodzącej gospodarki. (abstrakt oryginalny)

Słowa kluczowe

EN

COVID-19; Occupational stress; Labour efficiency; Employees' engagement

PL

COVID-19; Stres zawodowy; Wydajność pracy; Zaangażowanie pracowników

• Czasopismo: Journal of Entrepreneurship, Management and Innovation (JEMI)
• Rocznik: 2023
• Tom: 19
• Numer: nr 3 Innovation, Entrepreneurship, and Success: Insights from Diverse Ventures
• Strony: 203--228

Twórcy

autor

Sanjoy Kumar Roy

• City University, Bangladesh

autor

Md. Rahat Khan

• City University, Bangladesh

autor

Nazrul Islam Shanto

• Rhein Waal University of Applied Sciences, Germany

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DOI

doi.org/10.7341/20231936