Sustainability in Services: Issues, Challenges, and Implications

• Autorzy: Dhrithi Mahadevan , B. Mahadevan
• Języki publikacji: EN

Abstrakty

EN

The last decade has witnessed a boom in the services industry, with an estimated growth of more than 70% since 2011. Today, we have truly transformed into a services economy, with services found everywhere around us. This encompasses a wide spectrum, ranging from the public sector, encompassing institutions such as courts, military services, police, and fire departments, to the private non-profit sector, housing museums, charities, colleges, and schools. Additionally, it extends to the manufacturing and retail sectors, featuring professionals like accountants, cashiers, clerks, salespeople, and customer-service representatives. Furthermore, the business sectors, which encompass real estate, management and consulting firms, and airline services, have also witnessed the profound influence of services. Services have emerged as a potential tool for brands to differentiate themselves from competitors. Many businesses have integrated features like on-time delivery, same-day service, or rapid responses to inquiries as integral components of their core offerings. Consequently, services have emerged as a dominant contributor to Gross Domestic Product (GDP) in many economies, underscoring their significance in contemporary economic landscapes.(fragment of text)

Słowa kluczowe

EN

Business services; Technology; Banking; Gross domestic product (GDP)

PL

Usługi biznesowe; Technologia; Bankowość; Produkt krajowy brutto (PKB)

• Czasopismo: Scientific Publications / University of Economics in Katowice
• Rocznik: 2023
• Tom: International Service Management in the Context of Sustainable Development
• Strony: 21--43

Twórcy

autor

Dhrithi Mahadevan

• S.P. Jain Institute of Management & Research, India

autor

B. Mahadevan

• Indian Institute of Management Bangalore (IIMB), Bangalore, India

Bibliografia

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Identyfikatory

DOI

10.22367/uekat.9788378758754