Use of ICTs in Facilitating Organizational Agility Based on Own Research

• Autorzy: Celina M. Olszak , Maria Kocot , Artur Kwasek
• Języki publikacji: EN

Abstrakty

EN

Purpose: The purpose of the paper is to explore the use of ICTs (Information and Communication Technology) in the development of organizational agility and to identify the attributes of an agile organization and its employees. The paper aims to provide conclusions and recommendations on the role of ICT s in creating organizational agility and the attributes of employees that are conducive to this development. The main research issue wastools determining the impact of ICTs on the development of organizational agility. The hypothesis suggested a significant impact of ICTs usage on the development of organizational agility, characterized by employees who actively use these tools and exhibit traits that aid this development.

Design/methodology/approach: An empirical study was conducted, involving 930 randomly selected respondents from small, medium, and large enterprises. The questions were directed at both managers and operational employees. The survey was conducted in February/March 2022 using the CAWI (Computer Assisted Web Interviewing) technique.

Findings: Organizational agility is a crucial organizational competency that is becoming key to improving organizational effectiveness, gaining a competitive edge, and navigating a turbulent environment.

Organizational agility is the mechanism through which organizations can generate significant, sustainable value for their diverse stakeholders. Organizational agility is achieved through the appropriate development and utilization of human capital. Employee agility is a fundamental pillar of organizational agility, so organizations should prioritize its development. The development of organizational agility should be facilitated by ICTs. These tools aid in enhancing communication, collaborative work, remote work, decision-making, and project management.

Research limitations/implications: The research was limited to the 930 respondents from various enterprise sizes, and the time frame was February/March 2022. Further research could explore different time frames and expand the pool of respondents.

Practical implications: Organizations aiming for agility could focus on the development and utilization of ICTs and prioritize employee development programs that encourage traits conducive to organizational agility.

Social implications: The research shows that ICTs and employee agility contribute to organizational agility. This could influence educational programs to prioritize digital literacy and adaptability, potentially affecting workforce culture and public policy.

Originality/value: The study offers a fresh perspective by concurrently analyzing organizational agility from the standpoints of management science and information technology. A theoretical model for utilizing ICTs to foster organizational agility is also presented.(original abstract)

Słowa kluczowe

EN

Information and Communication Technology (ICT); Agile management; Organizational flexibility

PL

Technologie informacyjne i telekomunikacyjne; Zwinne zarządzanie; Elastyczność organizacyjna

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Numer: z. 181 Nowoczesność przemysłu i usług = Modernity of industry and services
• Strony: 413--433

Twórcy

autor

Celina M. Olszak

• University of Economics in Katowice, Poland

autor

Maria Kocot

• University of Economics in Katowice, Poland

autor

Artur Kwasek

• University of Technology and Economics in Warsaw

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Identyfikatory

DOI

10.29119/1641-3466.2023.181.27