Fostering Organisational Innovation in Small Retailers : Unleashing the Power of Family Support, Competencies, Wellbeing, and Customer Capital

• Autorzy: Aborampah Amoah-Mensah
• Języki publikacji: EN

Abstrakty

EN

Objective: The objective of this article is to investigate the effect of family support (FS) on organisational innovation (OIn), and the intermediary roles of owner-manager competencies (OMC), owner-manager wellbeing (OMW), and customer capital (CC).
Research Design & Methods: Based on resource-based view (RBV), dynamic capabilities (DC), and four market zones, we selected for the study a sample of 723 small retailers in Kumasi, Ghana. Moreover, we adopted a structured interview schedule to collect the data from the respondents. We used partial least squares (PLS) and structural equation modelling (SEM) to test seven hypotheses.
Findings: Family support is an important factor that influences OIn and OMC and FS indirectly affects OIn through OMC. The nexus between FS and OIn is also enhanced by OMW and at the same time CC weakens this link. OMC, OMW, and CC also directly influence OIn.
Implications & Recommendations: To enhance OIn, policymakers should continue to scout for both internal and external resources.
Contribution & Value Added: The contribution of this research is that the results enhance our understanding of how small retailers combine both external and internal resources as proposed by RBV and DC to increase their business innovation. (original abstract)

Słowa kluczowe

EN

Innovations; Manager; Customer capital; Competences

PL

Innowacje; Menedżer; Kapitał klienta; Kompetencje

• Czasopismo: Entrepreneurial Business and Economics Review
• Rocznik: 2024
• Tom: 12
• Numer: nr 1
• Strony: 55--75

Twórcy

autor

Aborampah Amoah-Mensah

• University of Cape Coast

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Identyfikatory

DOI

10.15678/EBER.2023.120104