Engagement of Public Administration Employees - an Example of the Social Insurance Institution

• Autorzy: Beata Hysa , Bożena Grabowska
• Języki publikacji: EN

Abstrakty

EN

Purpose: The article measures the level of employee engagement in the Social Security unit and identifies the factors that determine this engagement. Design/methodology/approach: Both quantitative and qualitative methods were used in this study. Expert interviews and surveys were conducted using a modified questionnaire of the WIGOR method. The survey was conducted in March 2023 and covered 148 employees in a selected ZUS unit. Findings1: The survey found that the level of engagement among employees is unsatisfactory. It also found that fair compensation and positive relationships with managers and colleagues are strong determinants of engagement. However, there is still untapped potential among the institution's staff. Research limitations: The most important limitation of the survey is that it is only conducted in one branch of Social Security, and in the future, the survey should be expanded to other units throughout the country. Practical implications: The results of our study provide practical implications for executives. We indicate what actions should be taken to enable an increase in the level of involvement. Originality/value: The study fills the gap in determining the level of commitment among public administration employees. The WIGOR model was first used in public administration units. (original abstract)

Słowa kluczowe

EN

Public administration; Employees' engagement; Organizational commitment

PL

Administracja publiczna; Zaangażowanie pracowników; Zaangażowanie organizacyjne

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Numer: z. 185 W kierunku przyszłości zarządzania = Towards Future of Management
• Strony: 135--152

Twórcy

autor

Beata Hysa

• Silesian University of Technology

autor

Bożena Grabowska

• The Social Insurance Institution (ZUS)

Bibliografia

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Identyfikatory

DOI

10.29119/1641-3466.2023.185.8