ERP Implementation and Project Success

• Autorzy: Marzena Podgórska , Tomasz Tarnowski
• Języki publikacji: EN

Abstrakty

EN

Purpose: The purpose of this paper is to evaluate the impact of the implementation of an ERP system on the success of projects in a selected company operating in the mechanical engineering industry. Here, project success is referred to both the fulfilment of the constraint triangle criteria and the satisfaction of stakeholders - customers and project team members.

Design/methodology/approach: The research was carried out using desk research and 2 survey questionnaires addressed to different groups of respondents: project team members and clients. The desk research study analysed 96 projects carried out by the company, while 34 clients and 32 project team members took part in the survey.

Findings: According to the research, the implementation of the ERP system significantly influenced the triangle of constraints and the fulfilment of the two success criteria considered most important in the analysed entity, i.e. compliance with the budget and the project schedule. Moreover, it was found that customer satisfaction with the products and services offered by the selected company increased under the implementation of the system, and project team members themselves considered that the system allowed them to improve their work in projects.

Originality/value: The paper presents an assessment of project success from the perspective of the implementation of an ERP system into company operations, including project activities.(original abstract)

Słowa kluczowe

EN

ERP system; Creating projects; Customer satisfaction; Project evaluation

PL

Systemy ERP; Tworzenie projektów; Satysfakcja klienta; Ocena projektu

• Czasopismo: Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska
• Rocznik: 2023
• Numer: z. 189 Współczesne zarządzanie = Contemporary management
• Strony: 511--528

Twórcy

autor

Marzena Podgórska

• Silesian University of Technology, Poland

autor

Tomasz Tarnowski

• Silesian University of Technology, Poland

Bibliografia

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Identyfikatory

DOI

10.29119/1641-3466.2023.189.32